I wouldn't bother hiring this company. The employees that do the actual work have been good in the past but the owner Shanna is a very angry person with no communication skills. We hired the company to secure our lift with 4 straps. They secured it with two. I emailed Shanna to ask if there was a problem/reason they didn't do it or if they could come back out to do it. No response from her. Then I called and left a message, no response from her. I received an invoice for 4 straps and responded to the invoice email that I had tried to contact her and needed her to find out why 2 straps instead of 4 and let me know. Here is a word by word email she sent me....and there is more:
How in the world do you expect us to make sure the straps were in place when in fact, YOU said they were not??? Could you not see this for yourself rather than wasting time/fuel? That $85 charge is due and if not paid will collect late fees and subsequently be sent to our attorney for collections. You cannot request service calls and not expect to pay for it, especially when it's something you could've seen for yourself. Seriously, what did you expect?
I didn't even request a service call. I asked her to call or email me. She never communicated with me that her employees went back to do the job right. I could care a less about a $85 trip charge, it was the fact that I didn't ask her to do it and it seems like she did it just to be a nasty person and rub it in my face. If any of her employees quit please let me know, I'll be your first customer. read more
