My husband and I have been cruising since the 1970s. We have dealt with dozens of agents throughout…read morethe years while sailing over 100 cruises. By far, the best Cruise Consultant we ever worked with is Natalia Chitorog from Cruise Vacation Outlet [800-797-4635 Ext. 140; 407-275-2244 Ext. 140; or Natalia@CruiseVacationOutlet.com]. Before we book a cruise, we research prices, perks, and we know the cabin we want. This makes our bookings easy for agents to handle. However, what makes an agent "stand out" is when there is a change in plans. For example, if our son has time off and wants to join us, or when we see a special deal offered on an upgraded cabin. In these situations, we can always count on Natalia to immediately contact the cruise line, get back to us promptly, and change our bookings accordingly. Natalia has superb customer service skills, knows her stuff, and how to get things done. We continue to recommend Natalia to many passengers during our cruises. She is a "one-in-a-million Cruise Consultant and certainly the "go-to" agent for us.......Every time. Thank you, Natalia!!! If we could give you 10 STARS we would! Betty and Angelo from New Canaan, CT

Carlos was very helpful and friendly during the booking process, but unfortunately the customer…read moreservice after that was disappointing. Once I had questions or concerns, it became very difficult to get a response, and I had to follow up multiple times just to receive an answer. I was also promised onboard dining as part of my booking, but when I boarded the ship, the dining credit was not there. When I asked to speak with a manager to resolve the issue, the experience became even worse. The manager was extremely rude, dismissive, and unprofessional instead of trying to help. Based on my experience, I cannot recommend this travel agency. Good customer service shouldn't end once the booking is complete.

Would not recommend. Husband and I were looking to book a Disney/Universal package. Company took…read moredays to get back, and when they did finally get back they sent repeated text messages asking if anyone had contacted me. When I responded that they had not, they said I would be contacted via email, which never happened. Hours later they sent the same text asking if I had been contacted. Contacted Vacationeer where we were treated like a priority and spent a considerable amount of money with them instead.

Bait and switch tactics. You can't select your accommodations, you can't choose the time of your…read morepresentation and they put you in a 2 or 1 star hotel for 3 nights . Absolutely terrible. They are plain fraud

We paid this company $504 on February 4 for 9-day expedited passport service…read more After several follow-ups and conflicting updates, we contacted the passport agency directly and were told the application was not received until February 23. Because the application was not submitted when expected, my husband had to buy a same-day flight to Atlanta, pay for a hotel, and incur additional transportation costs to obtain emergency passport processing. While the company refunded the expedited service fee, they declined responsibility for the expenses caused by the delay and communication from management was minimal. Would not recommend.

gustavo perez leon had a very rude attitude towards myself and my mother. He refused to retake my…read morepicture, although I asked nicely and was a very short and cold with us the whole time do not come to him as he is very miserable and doesn't care about his job he's also very slow.

Terrible customer service, this office need to close soon , Gabriel Lewis, never follow up the…read morecustomer and if you have any problem or questions the office text to you call 1800... I'm pass really hard situation, I'm apply for the combo house and car, switch to AAA, a month later they do the inspection and have two issue. One was a trampoline ( need to removed) in 30 days I'm removed same day But Pool fence ( in that moment I'm in the middle to renovating my pool area and ask for more time to send the pictures and the last day they respond.) The Underrider say your police it's canceled... So, next day. I don't have insurance for my cars and for my house. Terrible I don't recommend to any homeowner And nobody answer the phone call in this office no email no text

My friends and I were involved in a car accident outside of Waterford lakes. It took 6 hours for…read morepolice to arrive and we weren't allowed to move our vehicles until they finished their report so I wasn't able to call AAA till very late. The lady on the phone was super kind and sympathetic. Our tow truck driver, Fabian, was absolutely amazing. It was 3 am and he was so kind and upbeat. He definitely lifted the mood and was super helpful. My dog was with us and he was super sweet towards her and allowed her to drive back with us. He even waited outside the apartment to make sure we all made it back inside safely. Best customer service.

I have used many travel agencies throughout the years, and they have done a good job, but the best…read morehas been Robin . She is so on top of things and goes out of her way to make it a pleasant dealing. So thorough and patient with the people she is working with. We have booked a cruise this October and I'm not worrying about a thing. Thank you Robin PS i will always use her

I needed to book a cruise for my family that included three rooms and lots of excursions. Having…read morenot booked a cruise in 20 years, I needed a lot of assistance in figuring out which cruise to take and what excursions to book. Robin and Kevin were super helpful in answering questions and tracking down additional information. I'll definitely book through them again.

Scammers. Some how got my fiancées information from a bridal expo she recently attended and called…read moreher up and did the exact same thing as the previous review stated. When she asked for our card number to pay $143 each I told her why would I just give you a credit card number over the phone when you can't prove who you are. She refused to send an email and said she will pass the offer to someone else. Avoid these shady people.

Scammers. Lady read from a script and repeated the same things 6x. Demanded payment over the phone…read moreafter 15 minutes for our "free cruise". Refused to send an email to us or give us a moment to google them. After refusing to give her my debit card number, she was all salty and was like, "FINE- I'll just extend this offer to someone else!" Offer? I thought that we were WINNERS?! She was very awkward. Demanded that my partner be on the phone and made me reschedule to another day and time to do so, but then later said that the offer could be transferred to anyone. It was all very sus. I'll stay on land, thank you very much!

My stay at this resort was accommodating overall. Because of the nature of my trip, I was focused…read morenot only on the stay itself, but also on price and convenience. The unit we stayed in was clean, up to date, and comfortable. Everyone slept fine, and the kids enjoyed the patio the most. My reservation included SeaWorld tickets, but if you do not have the printed sheet with you, staff will tell you there is nothing they can do. I ended up having a friend drive two hours just to bring it to me. I was also told that buying tickets on-site would be cheaper, but that was not true. The price was basically the same as buying online. The kids spent most of their time at the pool, which they enjoyed, but unfortunately the jacuzzi was not working.

No, it's a scam. They pressure you into buying a membership. They claim it is not a timeshare but…read moreit technically is. SOOOO many hidden fees!!! Our 1-2 hour orientation took 8 hours. They tried to bribe us with tickets to Las Vegas. They never answer the phone or email. Run awayyyyyyy

Very quick and easy experience! Every employee we met knew how to get there as it was our first…read moretime at MCO and our first time using this service. We had 2 big luggages and one carryon, totaling $31 to hold it for the day.

This family owned company was my vacation hero! we had a very short Disney trip - and one of our…read morebags did not arrive with us. I called Hold My Luggage - completely desperate. These wonderful women cared about my problem, found my bag and delivered it to my hotel within a couple hours. they were texting and calling with their status. they cared about getting me the bag and didn't give up until they located it and delivered it. Please use them!