I had a wonderful experience at Eyes on Brickell today! Sammy, Sergio and Dr. Antoine Copty all were super helpful and made me feel comfortable during my visit. I recommend anyone looking for an Optometrist and friendly staff to visit Eyes on Brickell. read more

Eyes On Brickell - My new glasses from Eyes on Brickell - Eyewear & Opticians Near Me - Miami, Florida

If it were possible, I'd give Eyes On Brickell six stars for their outstanding and consistent performance my children and I have experienced during he last five years. Professional and very knowledgeable, Dr. Copty and his team never disappoint: ample time is always provided to note any issues/changes with our vision, both exam procedures and results are clearly explained. Star is truly exceptional: she has a keen eye for helping select the frames that may suit, she carefully and efficiently reviews each line item for each charge and advises on choices in favor of the client. Our orders are always filled quickly and correctly. They offer a wide range of eyeglass frames as well as sunglasses, price-match contact lenses and even boast an on-site lab for eyewear emergencies. It doesn't get better than this. We are always more than pleased with the excellent service provided and the items we need. Thank you Dr. Copty and crew, for always delivering the best! read more

I've been going to Eyes on Brickell for years, and always have a great experience. They have a great selection of frames and the turnaround time to get my new glasses is quick! This time Amando helped me pick some new frames and had a very pleasant experience. Wait time to see the doctor was short, and I took the time to check out the frames. Thanks to everyone! See you next year! read more

This was my second visit to this place, and although I had to wait a really long time to be seen, the staff and the doctor were great. Naomi and Sam were very helpful and offered great customer service. They were very attentive and accommodating. Dr. Copty was very knowledgeable and finally got me on astigmatism lenses. (Previous doctors had recommended them, but said they weren't required). Let me tell you, they make SUCH a difference. Everything is so much sharper now! Star took care of me at checkout, and she was great! She sat down with me and made sure I got the best price for my lenses by calculating different costs to make sure I got what I needed and could afford. She also got my contacts shipped to my place for free. The staff truly cares about making you happy and making sure you get the best service. The location is a little weird - it's inside a condo building, but it is easy to get to and the store is beautiful and clean. read more

the staff are all extremely kind and on top of it!Ordering all my contacts through them moving forward. The doctor was also generous enough to give me extra contacts for an emergency trip situation. Thank you ! :) read more

Everything is up to par here. Dr. Copty, Armando and his staff make you feel like you are more than taken care of....you are part of the family. They treat you as they would someone in their own family. Albeit warm, they are professional and very good at what they do. I highly recommend them to anyone I know. I even had to get contact lenses for the first time and they made sure I was able to put it on before leaving with a lot of patience (because it took me forever to put them on!). read more

Dr.Copty is probably the most brusque, condescending and unqualified eye doctor I have ever had the displeasure of seeking medical advice from. I went there for a routine eye exam as my vision has been steering toward the short-sighted end of the spectrum (perfectly normal outcome for a post-laser eye surgery patient in their 40s). On Dr. Copty's insistence, I underwent a couple of very cursory and basic tests for Glaucoma. I have had laser eye surgery 20 years ago and it is a known factor that laser eye surgery patients can have very enlarged optic nerves. Dr. Copty (who is by no means an ophthalmologist, he is an optometrist) incorrectly diagnosed me on the spot with Glaucoma, and tried to pressure me into paying for expensive eye drops. He was dismissive of my questions, arrogant and made me feel like I was wasting his time and putting my health at risk by not taking the treatment he advised immediately. I naturally insisted on a referral to a qualified ophthalmologist with a view to getting a proper diagnosis. Of course, the ophthalmologist concluded that I was not actually suffering from Glaucoma and that you could not determine that with the kinds of diagnostic tools available to an optometrist. Every interaction with Dr. Copty was so unpleasant - even his emails were so condescending (I had to get my initial reports to show the ophthalmologist)...and he was so wrong! If he had shown a little humility I might have given Eyes on Brickell 3 stars because they at least run a punctual(ish) shop. But their pricing is not transparent at all - and they are very focussed on getting you to spend $$ the minute you walk through the door. Do yourself a favor, go elsewhere, there are plenty of options in Brickell and the surrounding area. read more

Great experience here. The office is very clean and modern. At the front, Star is very knowledgeable about insurance coverage and is helpful to make sure you get the most out of your policy. I saw Dr. Lee and she was also very helpful, attentive and happy to answer any questions. Would highly recommend. read more

UPDATE!! The owner just commented on my review claiming it is false (when it isn't). It seems that instead of apologizing for the bad experience or trying to right things, he just claims defamation. WTF? I WAS AT THEIR OFFICES LAST WEEK AND DID EXPERIENCE THE BELOW. I 100% STAND BY MY REVIEW AND REFUSE TO BE HARASSED OR BULLIED BY SOME SHADY SCUMBAG. Sketchy back office with condescending and sheisty staff. Claimed I owed them a copay from my vision and my medical insurance through no one could explain why I was being charged twice. Their office is near impossible to find and none of their doctor have their credentials listed on the site. Something felt super off about the visit so I walked out before even seeing the doctor (or paying double). AVOID read more

Great selection of frames from a variety of brands. The staff is amazing!! Sam is who helped me and is truly an angel! Will help with anything you need and will answer every question (even if it's a million like I had). The doctor is phenomenal as well. Takes the time to discuss the issue (if any) with your vision and the several options you have in (contacts) glasses. Definitely recommend for whomever is looking for an optometrist in brickell! read more

Dr. Copty was a lifesaver! I was having horrible migraines and assumed I needed glasses, I had a 5 year old pair that I didn't wear. As soon as I arrived we were able to do a series of tests to see what was going on. Indeed I had pressure in my eyes causing the headaches. He was able to prescribe some eye drops which have helped immensely! Along with a new pair of super cute YSL Glasses that he was able to make while I waited! Talk about service! He was very knowledgeable and really saved the day, I couldn't be more grateful. I plan to see him again in June and see how my eyes are doing. If you need and exam or glasses I highly recommend. read more

I have been coming to this office for over a year. I have always received excellent service and care and never have had to wait longer than 5 minutes to be seen by staff. Geraldine sat down with me and explained the the coverage of my insurance and how I could use it to the best of my advantage to get the best bang for my buck. I got their brand frames, with a one year guarantee included in the pricing, and they are very sturdy! Their hours are very convenient, tuesday and thursdays they stay open later than other offices. read more

Antoine Copty is an amazing doctor! He truly cares about his patients and is very thorough. If you are looking for an eye doctor for medical reasons or just a routine check up he is your guy! Clean office - staff at the front is very welcoming....just over all a great experience. I would recommend him 100%!!!! read more

During my very first visit the staff were super friendly and so was the doctor. Booking an appointment was super efficient (especially for Miami) and everyone was super helpful! I finally found a reliable eye doctor:) read more

Yesterday was my first visit with Dr. Copty and my first eye exam in years so I was a bit nervous upon arrival. The women assisting him were incredibly warm and welcoming and helped speed up the process for the many patients scheduled for appointments that day. They even contacted me earlier in the week to get the insurance paperwork taken care of ahead of time. This in itself I greatly appreciated so I did not have to worry about it the day of. Once my initial eye tests were complete with them my experience with Dr Copty was equally as positive. I have very poor eye sight, specifically in my left eye, and he was very determined to find the best prescription for me which involved doing the exam a second time after dilating my eyes. He found I had been under prescribed by a large margin on my left eye and was able to send me home with an updated pair of contacts that day. After my exam two of his assistants took the time to help me pick out the perfect new pair of glasses and then thoroughly go through the breakdown of the bill and my insurance coverage with me. They even price matched my contacts with competitive online options and offered an additional discount for ordering a year supply. Additionally, they have guaranteed my new glasses will be ready within four days whereas most chain stores I've dealt with in the past have taken up to two weeks. I typically do not take the time to write such detailed reviews. However, my experience with Eyes on Brickell was superb and as someone with anxiety going into eye examinations I can not recommend Dr Copty enough. They really put me at ease and made my appointment as pleasant as possible. I will definitely continue to see them as my eye care provider. read more

Fast, easy, knowledgeable and you can easily get same day appointments! I had a friend visiting and she forgot her contacts. They called her dr out of state and worked with her dr and they had to get her some to last her for her vacation in Miami. They were so nice and went out of their way when they could have just said no. read more

Wonderful service and they met all my needs. The optometrist was very friendly and knew how to do his job. They are upfront with their pricing too, so they don't try to upsell you unnecessarily which a lot of other places do. Thank you, will be back! read more

Nice people. Every employee was very kind and took their time to help me at my first visit even with my insurance troubles. Shout to to Star and dr. Ruiz for making everything go smoothly. Dr ruiz is very knowledgeable and was great at clarifying my concerns. read more

I had a good experience having my vision checked out and buying glasses. From the optometrist to the assistants all were very nice and professional. I think the location is very convenient; yes it is in a Residential building but parking is easy and is away from the congested area of Brickell. I'm taking away a star because I had to wait for over 30 minutes to be seen. I had made an appointment and expected to be seen on time. Prices for glasses are fine; not the cheapest place in town. But service is excellent otherwise. read more

I was very disappointed with my visit at Eyes on Brickell. I went to my appointment to get an exam and updated prescription for my glasses and contacts. First, I waited 45+ minutes to see Dr. Copty after my scheduled appointment time. When I did see the doctor, he told me my eyes looked "dry" to which I responded "oh really." I made no comment to the doctor that I was unhappy with or having issues with my current brand of contacts (the owner's reply saying I did is completely made up). He asked that I try a lense of the brand he was suggesting I switch to, so I did. When he asked how they felt, I responded that they felt fine, but in no way did I say I wanted to switch brands. I have worn contacts for a long time and I was happy with my brand and the company I purchase them through (that was not Eyes on Brickell.) He told me (falsely) that this new brand was cheaper than the one I was currently using. When I went to check out with the staff at the front desk, he told them I was good to go for a years worth of contacts with the new brand. When the staff ran me through the numbers, it was apparent that the new brand was not less expensive than my current one. I spend about $550 on my current brand for a year's supply. The brand he suggested would cost me about $750 up front with a $200 rebate in the form of a visa giftcard. While that ultimately comes out to about the same, I didn't appreciate the larger upfront cost it required and misleading assurance that it was cheaper than the brand I've always used. After realizing this, I told the staff I was not interested in changing brands and I didn't need to purchase more contacts that day and would just like the updated prescription. They accepted my payment and told me they would email me my prescription. I found it odd that I paid but couldn't receive my prescription on spot, but was okay with receiving it in email form. By the next day, I still didn't receive the prescription so I called and asked for them to send it. I was frustrated that the manufacturer they included on the prescription they sent after the call was the brand I said I did not want to switch to. I called again shortly after and asked that they put my original brand on the prescription. This time, while on the phone with me, they corrected the information and sent it to me. While I ultimately got the service I needed from Eyes on Brickell, it was very unprofessional. I would not suggest going here unless you are interested in purchasing glasses from them or want to purchase your contacts through them. If you're going in for a standard reason like to update your prescription only, it was a process. read more

Very pleased with my overall experience here! Went for my general exam (I found them through my provider). I was looking for something convenient in the Brickell area. This was super convenient because it's located in an apartment building away from the crazy traffic with plenty of free parking! I also appreciate that they have late night hours because I typically don't get out of work until after 6pm so it definitely helps. When I got there the staff and doctor had a very pleasant demeanor, were very accommodating and patient to help me pick out my new gorgeous Gucci lenses that I love! I appreciate their attention to detail as well. I'll definitely continue going here in the future! Thanks!! read more

Eyes On Brickell - Eyewear & Opticians Near Me - Miami, Florida

Awesome staff, friendly accommodating and helpful. I recommend Eyes On Brickell any day of the week.!!!! 5 STAR SERVICE.

Dr. Copty is absolutely THE BEST eye doctor in Miami. He is professional, patient, knowledgeable and kind. I had an eye exam two days ago, and had a great experience! The exam was very thorough and professional, every procedure was explained (he didn't "just did" the eye exam, but made sure I understand the process and am comfortable). I was explained all of my options (I have a complicated eye situation with my prescription, and wanted to hear about lasik surgery and other solutions) - Dr. Copty gave me all the information I needed, answered all of my questions, and was willing to explain additional information. He was patient and made me feel comfortable asking questions. It was a real pleasure and I am happy I found an excellent eye doctor I can trust. In addition to all that, the staff is amazing - always smiling and happy to help. I ordered a year supply of daily contact lenses and it literally arrived the next day. Don't think twice - this is the place! read more

If I could give them 10 stars I Would! From the moment you walk in to the moment you leave you will receive the ultimate service, professionalism, knowledge and care! Dr. Copty takes the time to explain and review all the results, never in a rush!! Love it! Star was also fantastic, helpful and made sure all was going well for the entire visit. read more

Same day eyeglasses! My dog ate my glasses (not my homework, fortunately) and was desperate for something quick. As the Yelp reviews referenced, the staff here is absolutely phenomenal- they make the place. Build your people and let your people build your business- completely true here. Walked in and was greeted with smiles and "hello"- found glasses immediately, wasn't hounded or pitched on any brand, they let me peruse on my own. I used my Yelp check-in and walked out with not one, but TWO glasses in 30 minutes. This is a gem of a place. Located in residential building called Dominica. read more

Exceptional customer service! Every last person, from the lady at the front desk to the doctor himself were very helpful, kind and attentive. Good customer service is hard to find in a city like Miami. I found my eye optical! read more

Excellent service! Doctor and his staff are so personable and caring! They are so accommodating and help out so much! They truly care about their patients. They were able to provide glasses in the same day! I get so many compliments on them! Can't recommend higher! read more

Im surprised by all the good reviews on here.. I had an appointment here months ago and left very confused and disappointed- and MISDIAGNOSED! They had many patients in and out when I arrived for my appointment. Looked like they over booked (trying to maximize sales rather than provide good service I suppose) so had to wait 20 minutes past my appointment time to get started. The front desk lady gave me a case to take my contacts out, but the bathroom to use for this was disgusting!! It's not inside the actual office, rather in an outdoor hallway. It felt really unsanitary and just uncomfortable. Then another lady took me into a room to do some little tests with my eyes. Inside this room they have posters all over for Lasik.. I asked if it was true that you had to be awake for Lasik.. the lady who worked here (dressed in scrubs, doing tests on my EYES mind you) had no idea what I was talking about! I think that's a major red flag in my book.. I kind of expect people who work at the eye doctor to know a little about eyes and the procedures they advertise... So I finally see this "optometrist" and he rushes in the room, and before even looking at my eyes at ALL he starts up-selling me on the most expensive contact lenses saying "oh you are going to be more comfortable in these, they are the Mercedes of contact lenses" and started telling me I needed to pay more because I have a stigmatism now... ummm how about examining my eyes first? He was literally sitting in a chair across the room from me saying all this. He hasn't even looked at my eyes for a second! My eyes were not dilated as well, and the trial "Mercedes Benz of Contacts" still irritated my eyes. He was just trying to take advantage of me. He saw me, a young girl, and tried to scare me into buying whatever was in his best interest vs mine. He was saying how my eyes were just going to get worse and worse with age and the only solution is to get the super expensive contacts made for stigmatism blah blah blah... This man must not have any daughters. Or more importantly a degree! His staff sure isn't qualified so he must not be. anyways I JUST got a follow up phone call from their receptionist (she has a very heavy accent so very difficult to understand- at first I thought she said she was calling from Icon Brickell LOL) Im not sure why months later they decide to tell me I have contacts to pick up, even though I never ordered from there and just ended up going to another eye doctor and getting another exam and ordering contacts from that doctor. Oh and guess what- I DONT have a stigmatism! The "optometrist" here is just trying to have fast turn overs with his patients and trying to push whatever product he's going to make the most on! In response: If you recommend not wearing contacts for 24 hours before hand than maybe that should of been instructed when I made the appointment.. I made the appointment for that day because that's when I had off work. It's absurd for you to assume I have the time to come to your office multiple times in a week or month. And when I asked about my eyes not being dilated when I was paying at the end, the lady at the front desk should of explained that to me instead of saying I'll just have to come back. That's great your office is so diverse, but you need to at least be able to communicate in a clear and efficient way. On another note- I've been wearing glasses since I was eight and contacts since I was 12, I've never had an eye doctor ever tell me I have to come back to dilate my eye because I was wearing contacts before..... Also if I was complaining about irritated eyes, you'd think the doctor would at least look at them and examine them before rattling off solutions. What if they were dry due to something besides contacts! Why push me to buy stuff you don't even know I need yet!? Is that being a good and honest doctor!? And what do you have to say about you being completely wrong about me having a stigmatism? Gee thanks for the discount but I rather have my money back for the fake appointment. I ended up having to get another one done somewhere else because of you! I wish I didn't pay cash or else I would of charged back already. read more

Poor experience overall, including a quite wrong ( I mean VERY wrong) basic reading lenses prescription. I suggest you review your invoice throughly before you pay and leave the store, read the small print carefully before you sign any document they provide you, and ask ,ask, ask, before you accept any "additional" eye vision test that is not covered by your insurance. I learned my lesson and took my business somewhere else. There are plenty of great options in the Brickell area with very good prices/deals and transparent and ethical business practices. I invite you to read other similar recent Yelp reviews ( i.e. Gaby L. and Regan H. both from 2019!). After a back and forth dispute and thanks to the Better Business Bureau intervention I got a refund. A good manager could have avoided this situation if he/she would have returned my call when I first contacted them, they thought they could get away with it. read more

Yesterday was my first time at Eyes on Brickell and I can't tell you how amazing my experience was. The staff and the doc were SO welcoming, making me feel right at home. Doc has an incredible staff who really care about you. I feel like I had so many people helping me pick out glasses and giving me HONEST opinions. I can tell you that I don't typically enjoy going to the eye doctor but with this experience, I have a changed view. I highly recommend this doctor if you need a doc in the Miami/Brickell area! read more

Seemed like a good local eye doctor to go as a new resident but after 2 unsuccessful attempts, I figure this was not the place. Both were entirely faults of my own but was just completely shocked by the way the situation was handled. I didn't really feel valued or respected as a customer. I don't think I will return to Eyes on Brickell. read more

Dr. Copty is absolutely amazing!!!! He does very very thorough eye exams and is a great listener, teacher and takes his time to ensure his patients are doing great. His bedside manner are truly refreshing!!! Additionally, his staff is amazing, professional and bright!! They are very attentive to details and work along greatly with Dr. Copty. I highly recommend Dr. Copty for all of your eye care/exam needs, you will not be disappointed with his professionalism. read more

I went in for a badly scratched cornea. They saw me right away and I felt relieved/well when I left. The cornea healed 100%. The visit was seamless, the staff was friendly and professional, and Dr Copty is knowledgeable & experienced. read more

This was my second time with this eye doctor's office. It took me 5 visits and several tests to get my eyes glasses. They never got them right. I received the second pair and they still did not get it right. I'll never going back. I spent $500 and lost all the money. read more

Dr. Copty and his staff were extremely professional and welcoming. From the minute I arrived I was treated with great care. The appointment was more than a doctors visit, it was an experience. Taught me about more about my eye and eye care. In this office they truly care about you. So glad I chose this optician. read more

Got an appointment for an eye exam, disclosing my insurance and the day before my appointment I called to confirm. Then I was told that Dr. Copty does not accept Wellcare Insurance even though he is listed as one of their providers at this address at 1925 Brickell. I have informed Wellcare about this as well. read more

Just had an appointment at Eyes on Brickell. Terrible service. Very disorganized. Got disappointed. I schedule an appointment with dr Antoine Copine. Therefore, I was supposed to see dr copine! They had to reschedule it for the same day but later. Ok. However before the appointment and on the same day they called at the time of the old appointment saying there I was late for the appointment (that has been rescheduled by them). I got there and only when I got there, they let me know that my insurance was not accepted, but my husband's and my kids were in the policy. What a tricky!!! Ok. They said the price would be 139 dollars. I said yes. Dr Copine didn't appear! I've seen the assistant and one of the other doctors of the office. Ok. After the first part of the examination I said there I changed my mind and I would like not to do the dilation of the pupils for what the assistant told that instead of 139 dollars, I would pay 39 dollars. Ok. After the basic exam they suggested a series of other exams to see things that I don't have any risk to have and totally unnecessary, because they found that my optical nerve has different sizes one eye from the other, and this suggests Glaucoma. That condition my mother has and has nothing to do with glaucoma. I refused these series of exams and asked the doctor to write it down. Ok, exam done (not the series but only the basic without the dilation of the pupils) and I go to the cashier. They charged me 139 plus 39!! I asked why and they said that the consultation was 139. Conclusion: I will never come back to this place with people that only wants your money! How come I don't see the doctor Specialist I was schedule for and how come they charged me more since I did less!!!! Don't go to this terrible place! I will tell as much as people I can not to go!!!!! read more

do not come here. please save yourself and go anywhere else. first, we couldn't get into the building. their phone line was down and the call Box at the entrance couldn't connect to the office. I called by my cell phone and couldn't reach them for 20 minutes. they didn't believe us that their phone wasn't working. dr. copty is a complete sleazy salesman. they are super pushy in trying to make you buy glasses or sunglasses at their office. it's literally worse than going to a car dealer. he over charges and then claims it's not his problem because your insurance should deal with it. he is the one who sets the prices of what he wants to charge patients, not the insurance company. over priced, horrible tacky sales experience. don't don't don't come here. read more

Nice staff. Aside from that, not worth the effort or time. The store is located in a residential condo. So, you have to drive through security and get a parking pass before parking. Then, after you've parked, you have to call security via the intercom to buzz you into the actual building. Not a deal breaker but definitely not convenient. The store is clean but small. It has a decent selection of eyewear. The staff, again, is nice. The doctor seemed knowledgable. He took time to speak with me and answer my questions. However, his service is slow. Unbearably slow. My appointment was at 5 p.m. I didn't leave until 6:35 p.m. I had an eye exam with dilation and a contact fitting. Such an exam has never taken more than forty-five minutes before (eyes take twenty minutes to dilate). During the one hour and thirty-five minutes, the doctor saw only one other patient. He saw me first--eye exam and contact fitting--and then dilated my eyes. I had waited about fifteen of the twenty minutes before the other patient arrived. Rather than letting me finish up my appointment, he saw the other patient. Then I waited and waited and waited. No apologies. No explanation. Just a lot of waiting. Nice. But not worth the hassle. Do yourself a favor, save yourself an hour and go somewhere else. Anywhere else. read more

Dr. was very condescending to both me and his staff. He charged me co-pays for both my health insurance and my vision insurance due to the fact that I had a cyst on my eye which I've had for years. (He never billed either insurance after 12 months so I have no way of knowing if I was actually supposed to pay double co-pay.) He saw another patient while I was trying on my contacts and made me wait a very long time to finish my appointment. He was so rude that I never went back for my follow up. read more