3 weeks ago I had my eye exam, and picked out glasses. The lady who worked with me on this, marked…read morethe glasses and took down my insurance information. I have dual insurance and she seemed annoyed because it would cause her to contact the insurance companies, which she wasn't fond of doing. Today I called and was informed that there is no order, no paperwork, no anything of my eyeglass order. She just dismissed the order because it made her more work, even though it is her job. Absolutely horrible service. They also did not acknowledge my secondary insurance towards the co-pay of the eye exam, and I am not getting reimbursed for that.

Bill and his team at Pearle Vision did an excellent job helping My Wife, kids and I. We were in and…read moreout with glasses and even contacts for our newly college bound Daughter. Our glasses all came in sooner than expected and we even had help with a plan to get contacts delivered to her to her dorm. Such a good team. It is refreshing to see coworkers working as a team. Thank you all!

Very positive experience all the way around. Honestly, I have to say this is the first pair of…read moreglasses I've had in eight years where my prescription is pretty close to perfect! It has been difficult to get an accurate prescription because I've had retinal surgery on one eye and I have an issue with floaters and the things that come with aging eyes in general. The staff was all very kind and upbeat. Dr. Richards was wonderful and very professional. I told her the problems I've had in the past with what appeared to be over correcting on my previous prescriptions and she adjusted my new prescription accordingly. I purchased sunglasses too and my vision with both pair of glasses are perfect!

Call to make appt for a vision test for up coming surgery. Has able to get in very Reasonable time…read moreframe. Got there today 8/23 for appt. The girl took me back question why I was coming in told her mainly I needed the vision field test done she said ok. They took me back to see Dr Hansen ask what brings me in today told him the samething a least a couple of times they said that they did not have me down for that what it was the main thing I needed. Dr they ask if I would come back tomorrow or late this week. They he finish the exam took me out to look at glasses which I did not want to get until after surgery and he agree it would be a good idea. So we when back to talk to the office manager (Chris) which I heard her very loudly tell him they cant do it bc they was short staff ( again not my problem) she told him she has 2 doctors in the rest of the week and over 200 pairs of glass on her desk to order right now(not my problem) She was so Disrespectful to Dr Hansen talking to him like that. She proceeded to come out and talk to me in the same tone of voice and said that they did not have time . I did call her rude and walk out. This person needed to be write up or fired. I believe I was the customer and not my problem she was short staff. They had many time to let me know and reschedule. 1 when I first walk in to the appt or called me to reschedule. 2. When the girl took me back. 3 when I saw Dr.Hansen. Rudeness was very wrong.

I needed a frame readjustment, they did it free of charge with exceptional service. Definitely…read morerecommend.

I was visiting Grand Rapids and a lens popped out. HyperOptik fixed my glasses on the spot, for…read morewhich I was most appreciative. I also enjoyed visiting with Isabelle, the owners beautiful dog.

Had deadlines looming and tons on my mind, and then my glasses broke in two. Thankfully I've been…read moreworking with Michigan Optical and I was back in the saddle in 90-minutes. The old frames could not be repaired, but they got me into another frame with my prescription intact lickety split. I've been working with MIchigan Optical for a long time now, and once again it paid off. They have worked hard to get my goofy vision in check, putting me in the best lenses that hold up to wear and tear, have a wide frame of view, and where glare isn't a worry. These folks are no hacks.. they know the business. And no gimmicks to baffle the consumer. Just straight talk. Let's see your online dealer or big box at the mall do that. Shop local. Go to Michigan Optical.

Newer to the Grand Rapids area so I tried out Michigan Optical. All of the staff was so friendly…read moreand super quick. They have a great selection for glasses and everyone was super helpful. I would definitely suggest them!

Had a HORRIBLE experience with their staff. They are incredibly rude. I have a hard time believing…read morethat they are qualified professionals with the way they acted and treated me

Been going here for years. Super helpful, always professional and never pushy on exams, lenses, or…read moreframes. I've done my yearly eye exams and bought a few frames when needed. Whenever someone asks for an eye doctor recommendation, I always suggest Helms Family Optical.

Quiet, calm environment, professional staff. I have been…read morecustomer here forever and have always been satisfied with service and products. Just starting out with Dr. Kresnak this year, he is very knowledgeable and thorough . Previously Dr. Davis and Dr. Sokol were my doctors and all of them provided great care.

I've had lenses replaced a few times at Grand Rapids Eye Care. One of those occasions, I again…read moreexplained how I wear them which effects how high up the lense the invisiline (bifocal) is placed. They came back from the lab wrong, left lense. Took them back and re-explained the issue. Did an exam which showed I was correct. Lenses sent back and corrected. This past July I dropped off frames to get new lenses. Explained again and was told I was overdue for an exam. I stated this prescription was working perfectly and was not necessary. He looked up my cover​age in VSP, said "You've got good insurance and your exams are free." Turned down the exam. Not necessary. Prescription fine. Paid my deductible. Next morning, he calls me dayong the insurance company turned it do​wn without an exam and wanted yo schedule an exam. I turned it down and told I'd be in to p/u my frames and refund. I immediately called VSP who stated they received yhe request that's pending and did not/would not tell them that. I returned and picked up my frames and refunded copy. If I was told it was their policy, I can respect that. He lied blaming VSP to get the "FREE" exam out of my insurance company on top of the $600 sum lenses. I will mot do business with a dishonest retailer. The exam every two years is a recommendation not a requirement per VSP.​​​ ​​​ I will give someone else the "FREE" exam who doesn't lie to me to get it cause VSP will pay it. And we wonder why healthcare costs are up?

Nice people working there, and LOTS of great choices if you're looking for frames. Got my glasses…read morein 3 days. Was told it might take a couple of weeks. Absolutely love the frames I chose!

My glasses are delayed in shipping. Warby Parker has no way to call their own shipping department!…read moreAnd don't know why the delay or how long the delay will take. Really! that's unacceptable.

Walked into Visionity simply to browse. Came out with a cool pair of glasses I never would've…read morepicked for myself. Selena was so enthusiastic and creative with selecting a few pairs for me to try on, it made the whole experience fun and enjoyable. Now, I have these fabulously funky glasses that attract lots of compliments.

We had a great experience with Selena from selecting frames, ordering and getting fitted. Such…read moregreat customer service! We will go back!!!