Very professional and nice workers. They have a wide range of frames to choose from and they are very affordable. Their glasses come with a warranty and I had to cash in on mine. read more

After waiting an hour we looked at our name on the list as being #1 for 30 minutes. We were informed they do "purchase, pick up, purchase, pick up" on the signin sheet. Prioritizing pick ups VS new purchases. Time is money they more need more hands and professionals. Only three people working and a few hiding in the back looking busy after having plenty of time to observe. On our way to Stanton. read more

I had an excellent experience with Eyemart Express in Jackson, Ms today. The girl that waited on me was very knowledgeable, explained everything to me and was just plain nice, something that is in short supply these days. Kevin Brunt read more

I added my husband to my vision insurance and went into this store to buy a pair of glasses plus prescription sunglasses. Since we have such great insurance, we were willing to pay a little more for exactly what we wanted and were excited to get glasses for him. This store is not excited about helping customers and other than one person who went out of her way to be incredibly rude, the other staff were pretty lackadaisical. There was only one person in the store and all 5 staff were gathered together not doing anything. There was no warm welcome- just a passive are you here to pick up glasses. I said we'd like to buy glasses and the associate Raven said, just go look on the wall. I asked if she could check my insurance and my husband's prescription. I told her that I had Superior Vision. She said go look on the wall. It's 130 dollar limit. I then asked if she could actually check. She said again just look on the wall. I then said, that's okay, I'll go somewhere else. No one really cared until that point when another staff member, God forbid that was a manger, who then said to me, we'll ma'am what do you want? Really? I just wanted someone to help us and not tell me to go look on the wall. The store was literally empty. We went to Stanton Optical which was packed. They welcomed us and checked my insurance immediately, without me having to ask. They also commented that I had the best insurance coverage for vision that they had ever seen. Needless to say Raven's guess about my coverage was wrong. Apparently Superior Vision has different coverage levels. We got just what we needed at Stanton and had a great experience. I would avoid this Eyemart Express location and go anywhere else. No wonder they were empty. read more

Professional, efficient, clean, and fast. I couldn't have asked for a better experience and I have a really complex prescription that usually takes a week or more to fill. I'll definitely be back. read more

This is the second time to come here and be told that there is no associates available. So they can't help us. It is 2 o'clock they close at five there was one associate helping someone and the two other we're talking to each other. So why can't they help us since they're not helping anyone else? read more

I bought a pair yesterday. The perso N helping said my I insurance would pay the the price of lenses for a second pair. Today I get another story. Bait and Switch. beware read more

I've been going to Eyemart Express in Jackson for years I've always been treated like I was the only person in the world that mattered. I went up yesterday to pick up my glasses the person that took barely enough time to give me my glasses barely looked at me. They didn't sit down and adjust my glasses to my face I couldn't see out of them like I thought I should I tried last night to read and I could never quite get a focus this morning when I put them on in front of the mirror I could see why I couldn't focus if I could post a picture I'd show you one side is high and one side is low now that's the service I got from Eye Mart Express yesterday it's the worst I've ever gotten and it's worst service I've ever gotten anywhere I'm going back today and see if I can get someone to sit down with me and adjust my glasses to my face. I'm told that I have to rate this place I don't see a -10. read more

I've never had issue with the staff which are always very helpful however I do have concerns about the quality of the lenses. Thankfully I have replacement insurance for scratches cause I'm on my 3rd pair. I'm extremely careful when cleaning my lenses. No matter what I do, I'll see scratches. I have an old pair I purchased thru LensCrafters and I've never had that issue and quite frankly never went to the painstakingly efforts to clean them as I do now. There's not a scratch on them and one pair is near 10yrs old (sunglasses). The other old pair feels heavier and more solid. They are 5yrs old and not a scratch. I not sure why Eyemart glasses scratch so easily but I can only assume the material used is of an inferior quality. My assumption, of course, but sadly seems to be the case. The staff has been so gracious with me and hope that continues as I seek to replace lens after lens due to scratches. read more

I am very disappointed in this location. On February 17, 2018, I went in to get my son's glasses prescription filled. He chose his glasses and when we picked them, the next week, February 24, 2018, they were widen, too big for his face. So, we had to reorder another pair using the insurance that I purchased on the glasses. Today is March 15, 2018, and they have not even called me. read more

Went there the day before yesterday. The first young lady to assist us and take our name was very rude. We were told that we would get the text to for when we could come back inside. We got the text to come back in and were told to get the frames. Took us forty minutes to be seen by someone as most of the staff was just talking to one another. The next lady was nice and she helped us. Told us it would take several more hours to get ready and I would get a call. No call, fast forward to yesterday morning I called and was told that they are ready. I get there and walk in and this customer, or so I thought, says ",nice shoes my house just burned down." I knew I was about to be asked for money. Thankfully someone said they would help me. I got finished picking up the glasses and she runs out ahead of me trying to block me in to ask for some money from me. Since this woman was having many friendly conversations today with staff I was sure that they knew her. I'm sure they knew what she was doing as well. I saw others out in the shopping center begging for money as well. My point is, poor service, false advertising, and people in there begging for money, stay away. read more

When I called to ask a few questions, the receptionist could only answer my questions with " your going to have to come in, I have two others waiting" I would not have minded being put on hold. She just flat out didn't want to help. read more

The employees only stood around doing nothing and didn't even try to sign me in. After 30 minutes, someone finally came to check me in. It was already 6:00, which is the time they close, to take my broken glasses and take them to the read more

I get my son's glasses here every year. Sometimes it's crowded, but the service is always good. I especially like the one year guarantee on the glasses - we have used it more than once. We will definitely keep coming here. :) read more