Dr Lucas is great. The staff is friendly and helpful. Beautiful facility. Top notch all the wayread more

I've been going to Crawford eye care for a little over two years now-and I am very satisfied with…read morethe treatment I've received during every appointment. The staff is extremely friendly and the range of designer eyewear is pretty impressive. I've been able to get designer frames for a very affordable price point.

Driving through town on vacation. Had eye irritation and was able to get in first thing in the…read moremorning. Staff were super friendly and helpful. Minimal wait time in the waiting area and exam room. Dr Smith gave a thorough exam, answered my questions and made sure I had treatment for the rest of our trip. Would make this my regular clinic if they were closer!

Absolutely ridiculous…read more.... Dr. Whittington prescribed -2.75 power contact lenses for me to try. I asked for a sample box from their Optical Boutique and showed them the paperwork from the Dr. I was told I had to buy a full box before I could get a sample. I was willing to take one contact lens....one. Once again I was told I had to buy a box for either myself or someone else, but had to purchase a box before they would give me a sample. Absolutely ridiculous. By the way, they quoted my mom over $600 for a nice pair of glasses. I got the same pair for over $200 less online. I am willing to pay for service, but over $200?? Absolutely ridiculous.

They don't answer the phone during business hours, nor do they call back no matter how many…read morevoicemails you leave.

Hello All, I am writing this review to forewarn you about…read morethe scam (ageism) that is being ran at LensCrafters at 1000 Highland Colony Pkwy #9007 Ridgeland, MS 39157. My mother purchased two pair of glasses for $455.83 from LensCrafters on 10/03/23. She decided not to pick up the glasses and requested a refund, shortly after purchasing said glasses. She told me that some paperwork was supposedly emailed to me regarding her refund on 10/19/23. Of course, after checking my email for two weeks straight, there was no email or info regarding her refund sent to me. Now, the plot thickens yesterday 11/07/23, when she was trying to call LensCrafters online services to seek info about her refund. Finally, I asked her to let me see what was going on with this refund that she had been trying to obtain for over a month. I was able to reach a LensCrafters online representative who told me that they do not handle any in-store purchases, only online purchases. I decided than that someone had been giving her the run-a-round. So, I immediately drove to the store and was greed by Cameron F. Partee, Urgent Care Team Lead. I presented Cameron with the problem and told him that my mother has been trying to get a refund on some glasses that she purchased but never picked up. I gave him the receipt and his reply was that she was never charged for the glasses. I told him that there's the authorization # and that by Charge the balance due is $0.00, all of which lets me know that she was charged. Then this so- called Team Lead told me that she had already been issued a refund. So, I asked him to please provide me with a copy of the refund receipt. He printed out the original purchase receipt. I informed him that this was not a refund receipt. A refund receipt always has a minus sign in front of the amount to indicate that the charge is being refunded. I took time to call my mother's bank to verify that she was indeed charged, and no refund had been applied to her account. He then decided to call another LensCrafters representative in Accountant to assist him. She told him that a check had be mailed out to my mother in the amount of $455.83 on 10/09/23. She advised him to call someone else to obtain the tracking number and delivery date. So, my sister asked him to tell her since the check has not been delivered yet, to simply cancel the check and apply the refund back to her debit card, the original form of payment. According to them, they could not do that. This is when it became clear that they were not planning to refund her money, and I grew very upset that they had been giving her the run-a-round and causing her undo stress. An elderly woman on a fixed income being taken advantage of by a group of money hungry people. How many elderly people have they done this too? A company prolonging people refunds; hoping that they will forget; and keeping their money. The so-called Team Lead, Cameron finally called to ascertain the tracking info for the check. To no surprise the check had not even been mailed yet. Here it is a month later and this Team Lead refused to simply refund her money back to her debit card. Furthermore, when I asked him to speak to his manager and provide me with the phone number to LensCrafters' Corporate office, he nonchalantly said my manager is on leave of absence, and I do not know the corporate office number. I left knowing that this will have to be handled through legal means. I immediately contacted my attorney and will meet with him on Friday. But what I would like to know is how many people out there have they done this too? We must fight for our elderly people. If you have experienced anything like this, please call me @ 601-212-2194. I think it will take a clash action lawsuit to truly rectify this situation. Thank You! Kimberly Ferdinand