I have been following a lady optometrist for over 10 years and went for my routine checkup and they kindly offered to clean my glasses (she hasn't been at this practice for long).
When my glasses came back to me the lenses looked terrible (words from the optometrist herself and told the receptionist to clean them again). The second clean was no better.
When discussing the matter with them they would only support 50% of the replacement value of one lens therefore I would have to pay for the other being $277 out of pocket.
The cost of new glasses was $315 which was obviously the only way to go as fixing my glasses which were only 2 years old meant I had no glasses for a week, not an option when I am short sighted.
When I said I wasn't happy with any of these out of pocket solutions it was implied from the Lady Manager that I had caused the damage.
When confronting the lady at the front desk today who was the one who cleaned them and re cleaned when the damage happened I asked her to be honest and tell the owners the truth as to what happened as it's not right I got disadvantaged and blamed for something I didn't do, she replied "I can't help you".
No longer a customer there read more