She was very efficient, did great work, reasonably priced, would definitely come back again.read more

Courtney is super punctual, always respects your appointment, and is the guru of eyebrows. People…read morealways ask me if my eyebrows are natural. It wouldn't have been possible without her

Great friendly service. Excellent job on eyebrows. Nasim was wonderful! What else can yoh ask for?…read moreThey were also very quick, parking is convenient, and it's a calm and quiet experience and environment.

Anjali is amazing! My daughter and I have been coming to her for years for threading and waxing…read more She is always kind, professional, and accommodating, and she truly goes out of her way to take care of her clients. Her work is consistently excellent, I get compliments on my eyebrows all the time. We wouldn't go anywhere else.

I booked and was seen the same day. Very personalized service with wonderful attention to detail. I…read morethink I found my new place

This is my second time coming to the brow fixx for eyebrow waxing and I've been beyond pleased both…read moretimes! Jahna and Megan both listened to exactly what I wanted (I'm admittedly picky and have been scarred from my eyebrows being made too thin) and were so fantastic. Will certainly return! Studio is also very clean and a great vibe.

Good service, great prices! I was able to walk in on a…read moreSaturday afternoon, and this place is clean and well maintained. Honestly I would say this the most bang for your buck in Santa Monica, I would be going here again.

DO NOT GO!!! I've been coming here for a couple of years,…read morebut the last couple of visits have been awful. After getting threaded by the new lady, I've been left with bumps around my brow area that take 3-4 weeks to heal. This has now happened twice in a row. I'm so upset with how bad it looks, especially during the day. It's enough to make me cry. I used to trust this place but not anymore

Rosie understood the assignment! I asked for a clean up with an arch and that's exactly what I got…read morebut better! Thank you, Rosie! I will be back to see you!

I used to go to vinitas but started coming here because it was closer and cheaper. I thought Prava…read moredid my eyebrows super well.

Because of a serious illness I hadn't been to the salon in years...then the stars aligned and I…read morefound myself in Westwood at Salon Biology and in the incredibly competent hands of Naz. I went in thinking I could just jump right back in to the color, highlights and cut I used to have. Unfortunately, after that illness and age, my hair had irreversibly changed and was too weak to take the processes it would take to make my "fantasy" happen. Naz was honest with me, empathetic and kind..she gave me realistic suggestions and "held my hand" throughout, used products that actually helped my hair and educated me on how to use them. I didn't walk out with the fantasy, but I did walk out with healthy, beautiful hair with a great cut. My husband noticed my hair right away (after 20 years of marriage this is a rare occurrence) and thought it looked amazing. And at the end of the day, I felt great about my hair and that's how you want to feel when you walk out of the salon. I cannot recommend Naz and Salon Biology enough!

I had a very disappointing experience with my lash lift at Salon Biology…read more The lash lift I received barely made a difference. A few days after my appointment, I called to let them know I wasn't happy with the results. I was told to wait about three weeks before coming back to have it redone. When I called back after that, no one answered. I then left for a work trip to Japan. When I returned, I submitted a request through their website asking for a refund. Someone from the salon called me and asked if I wanted to come back and have the same technician redo the service. I politely asked if I could have a different technician instead, but I was told that wasn't an option. Since I wasn't comfortable having the same person perform the service again, I again requested a refund. Then the owner told me it's too late to have someone at the salon redo it or to get a refund. Horrible customer service. I've attached photos comparing the results. The first photo is the lash lift I received from Salon Biology. The second photo is from a different salon that charged about half the price, and the results were dramatically better. Based on my experience, I would not recommend Salon Biology for lash lifts. I was disappointed not only with the quality of the service but also with how my concerns were handled. I will not be returning.

I love the thread bar! I've been coming here for the last 4 years and I always get SOO many…read morecompliments on my eyebrows afterwards!! Best threading spot in LA

Aida is the absolute RUDEST!!!!! On top of her crappy attitude she left my eyebrows crooked!…read more Overpriced & subpar quality. Save your money and go elsewhere!!!!

Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years…read more Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested one because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund if an artist "permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. I've also seen disheartening posts on her business instagram page where she appears to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received.

Alyssa is truly my FAV! Literally one does it like she does. I have been coming to her for over a…read moreyear now for my brow threading and I refuse to go to anyone else. My brows look flawless every time and her customer service is TOP notch. It's always such a relaxing peaceful vibe when I come in and the experience is always great. I highly recommend her if you're needing brow threading, lash lifts, or brow lamination! I recently got a lash lift and brow lamination from her and will definitely be getting them again in the future