I've had permanent eyeliner and eyebrows tattooed on by Mel and it looks fantastic! She has pictures and videos of her work, you can check it out before hand so you're completely comfortable. The best part is that it was PAIN FREE. Yep that's right, she numbs the area first with a numbing cream so I didn't feel a thing. The tattoos do look a little dark at first. After about a week the color will fade to the perfect shade so don't freak out. As an added bonus Mel also makes her own soaps and jewelry. I'm so happy that I don't have to cross the bridge to get this great service. read more

Eyebrow Genie - Eyebrows before and after. Eyeliner was done a few months prior. - Permanent Makeup Near Me - Palm Springs, California

Just got my upper and lower eye liner done. I am so excited!! It looks great even after just an hour. I feel so much more confident without wearing any makeup! Mel is awesome. :-) read more

Eyebrow Genie - Before and after!! - Permanent Makeup Near Me - Palm Springs, California

I LOVE LOVE LOVE my eyebrows! To be honest I can't believe how good they turned out. I didn't expect them to look as good as they do. I've told all my friends about Mel and what a great job she does and am bringing a friend back with me to get hers done. I love waking up in the morning and not having to pencil my eyebrows in. I wake up and their perfect every day! YES! Highly reccommended! Thanks Mel! Jane read more

Got my permanent eyebrows done today by Mel. I was a little nervous, but she completely put my mind at ease. She did an amazing job! She listened to everything I wanted. She uses some great numbing products, so it barely hurt, unlike a regular tattoo. Can't wait for them to heal. They'll look even better! Definitely recommending Mel to my friends. read more

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I am so happy with Mel's skill and precision. My brows look great! I did not go to her the first time I had my brows and eye liner done (only because I did not know about her at that time). I needed some liner touch up and my brows were ready for a redo. It was the right decision. I am very happy with her care and her skill. I would highly recommend her to anyone! read more

This a small business owned by a delightful lady. I used a Groupon for teeth whitening, and she was very helpful. She actually specializes in permanent make-up though, and makes soaps which smell amazing! I highly recommend this business. read more

Mel is the best! I've had my eyebrows done before by other people, and none compare to Mel. Her numbing cream really does work and the procedure was painless. My eyebrows look great! read more

So happy with the results of my permanent eyeliner top and bottom, I've never had a tattoo so I was very nervous about having this done around my eyes! Mel answered all my questions and was very professional. I was explained everything as she was performing my procedure along with making sure I was comfortable. I would highly recommend Chrysalis to anyone. read more

Very bad experience. I had done micro blading a couple of years before I went to see Mel. I didn't think that I would need full micro blading, since the baseline was there. However Mel seemed to think that I did. I paid $600; but I don't recall her doing any measurements, which I have since learned is standard for this procedure. Also, my understanding was that this would include a free touch-up visit. It was right before my wedding. I noticed right away that my left eyebrow was much lighter than my right one. My eyebrows also appeared to be uneven. I asked Mel about the follow-up. She said to wait a few weeks. When I tried to schedule it after the allotted amount of time, Mel wasn't getting back to me. When she finally did get back to me, she said that I would have to pay for it. I asked her why and she said that her website states that she no longer does touch-ups for free. She said it would cost $150 but that she would give me a $100 discount. I checked her website, which said that touch-ups cost $100 within the first 6 months, and $150 after that. I mentioned that my micro blading was only a couple months ago but Mel didn't seem to remember me or even acknowledge when I came in. I agreed to pay the $50 because I wanted to fix the problem. However Mel had to reschedule and she was still was not getting back to me about a follow-up visit. When I expressed my frustration via text, I told her that if I didn't hear back from her soon, I would need to go somewhere else. She wrote back and said that she didn't appreciate being threatened, which is not what I was doing. I just wanted my face to look right after investing so much money. Her response seemed like a very immature and unprofessional response to a customer expressing warranted dissatisfaction. I strongly do not recommend this place. read more

I was on the fence about getting permanent eyebrows for a really long time because of the horror stories that I've been told. I've heard about women with eyebrows that faded to an orange color... I've also heard about instances where the eyebrows got infected. However, after fighting with my eyebrows for 15 minutes every morning just to make them look perfect, I figure that I'd had enough and wanted to simplify my morning routine. After searching around and reading reviews, I decided to give Mel a call and it one of the best decisions ever! My eyebrows look perfect and everyone thinks that they are my natural brows. I have recommended Mel to all of my friends and family members who have considered permanent makeup - she's wonderful and really takes the time to understand your needs! read more

I got permanent eyeliner today by melanie. I really was nervous but it wasn't painful at all. It's not healed yet but so far it looks great. Her bedside manner was great. She was always checking to see if I was comfortable. I recommend her . read more

I got my eyebrows done Sept 6th. She did a wonderful job!! She is great, she makes you feel comfortable and wants to make sure your happy. I'm on going back for eyeliner. read more

Mel Chappell, the Eyebrow Genie, is great at permanent eyebrow applications! She matched the color perfectly to my existing eyebrows and it is remarkable how natural it looks. The healing process was quick and painless. Now I need to save up so I can get eyeliner done :) Note: She now works out of a salon in Santa Rosa - Studio Ferrari, 3979 Sebastopol Rd read more

I got my eyebrows done by Mel December 2014, I love what she did. Mel explained what she was doing and talked to you throughout the process. I'm very happy with the results. read more

Mel did another wonderful job. A retouch on my eyeliner. Painless work. I highly recommend her!

Love love love!!!! I got my brows microbladed a year ago n was very happy, but wanted more this time around. I seen the Mel at eyebrow genie had great reviews n I loved what I seen in the pics. When I got there she told me about this other way called Machining, instead of microblading. She showed me some pics n I was sold. It lasts longer because it goes deeper, but it took way less time. Mel is so cool, n was so sweet when she thought I was crying because my eyes watered a little. I will try to remember to post pics after they heal. I have already gotten so many compliments, I'm over the moon happy read more

Mel is the best in the business, you won't be disappointed,I've had my eyebrows and eyeliner done and people can't believe they are tattooed Even the professionals at the MAC counter, They had to try and RUB my eyebrows off... I referred more people to her than I can count... Give her a call today and take that leap that you've been dreaming about! read more

Mel is phenomenal! I had permanent makeup done on my eyebrows and love it. I truly think good brows can make a big difference on the face and I receive a lot of compliments on mine. Mel is friendly and ensures that you are comfortable. The procedure is pain free and she talks you through what she's doing along the way. She's really got it down to a science and proportions the eyebrows to match the individuals face appropriately. She takes the time to understand what you want, show you different color options, and makes knowledgeable suggestions. Permanent makeup can seem a bit daunting at first, but Mel does a great job and it comes out looking very natural. With something like permanent makeup, it is very important to go to someone who knows what they're doing... If you want the best, you'll go to Mel. She's called the eyebrow genie for a reason :) I'll definitely be a returning customer! read more

I had permanent make done on upper and lower eyelids and also my eyebrows. I have had tons of compliments on how natural it looks and several of my friends have went and are very happy. I highly recommend Mel. Its so great not to have to put liner on anymore. I love it!!!! Shes fast and the pain cream works great. I'm going back because I want to go even heavier on eyeliner. Whooo Hoo. Mels the best! read more

Mel Chappell is very good at permanent eyeliner and eyebrow applications. She took her time and it is remarkable how natural it looks. I wish I had found her years ago. I went from blonde "no brows" to beautiful brows and eyeliner and love her work and the results. Mel is an artist with a gift. read more

I should have learned from my consultation when she kind of blew me off while she was cleaning but I was going by a friends recommendation. I had some anxiety going into this. Once I was done, i realized she never templated the brow or showed me what her area of microblading would be.. let me just say, I should have went with my gut. My eyebrow (yes 1) is totally jacked up. Its totally higher than the other. The other eyebrow looks like a have flakes of dirt in it. So now I powder/wax them in to try to get them to match. Never will I go back or refer anyone here. read more

Wasn't too thrilled with my results but not necessarily a reflection of the technician as results differ from person to person. I read the "complications," was informed about flaking, itching, etc. I made every effort not to rub my eyes after eye liner was tattooed but when I woke up it was on my pillow. I am returning to get the top lids re-done as it was not thick enough given my dark eyes...I couldn't really tell I had eye liner on and I did not want the tattoos to look natural...I wanted to look like I had make-up on my lids. This extra thickness will cost me $75 in addition to the Groupon which was already redeemed - $175. I guess I should have explained I wanted it thicker but after the procedure it looked dark enough. The lower lids are fine except one side (the side I sleep on) flaked off so no eye liner was left on that side. The technician is willing to re-do this area for no fee. Overall I really was hoping for darker liner on the top lids...the way it looked right after I had the procedure. Oh well. It was worth a try. We shall see the results after my next appt. read more

This review speaks to the lack of customer service and customer consideration by this business. In order to book an appointment you are forwarded to online booking. There is no pre-appointment conversation or personal contact with Mel. Her prices are extremely high. $500 for an hours worth of work. In addition you have to provide your credit card information so if you do not adhere to the 48 hr cancellation policy or you no show they charge your credit card $50. The same consideration for your time does not go the other way if she cancels, but I will get to that later! I booked my appointment to have my eyebrows done and waited the two weeks. During that time, I conferred with my doctor to discontinue the use of blood thinning pain medication prior to my appointment. This is a challenge for me to manage chronic pain without meds, but nonetheless I was determined to do my part to make this a successful procedure. My appointment was scheduled for Friday. On the Wednesday prior to my appointment I received the following email copied and pasted, from Mel, "I need to move out appointment for Saturday. I'm in Florida and staying Linder than expected. Do you need a Saturday or will weekdays work for you?" My response was that Saturday was fine. I knew I could manage one more day without my medication. I received this response from Mel, " It would be 4pm Does that work? Thanks Mel ." We set the appointment for Saturday. I did not receive any other automated reply as she claimed. I showed up for our appointment 15 mins early ready to go. The other workers in the salon informed me that Mel was not available she was still in Florida! I was told scheduling mishaps with Mel are not uncommon. I contacted her only to learn she booked the appointment for a week from Saturday and failed to let me know. Given my situation, I cannot go another week and hope for the best! Mel did not initially offer any sort of apology or take responsibility for the misunderstanding she created. There is a big lack of consideration for the value of your time. Her lack of personal contact and "automated' system is a joke! This is not a high-end salon by any means, it's a tattoo parlor in the side room of a hole in the wall beauty salon. If your going to charge $500 an hour, your respect for the customer should equally as high. Whether or not she has talent I cannot speak to, but her lack of customer service is evident! read more

Mel is a very nice lady, however she tattoos eyebrows way to dark, and her line work needs more work, because it's very uneven. She tattoos to fast, when she should take her time, and she should ask you what color you want your eyebrows to be. She shouldn't do whatever she wants. She needs to do what the customer wants. I'm not bashing her, but just telling future customers my experience. read more