Overall terrible experience. Multiple people checked in to see the same doctor (Dr. Ferguson) I was scheduled to see and we all were scheduled in 15 min increments. At 15 mins past my appt a lady went up to complain she was still waiting to see our doctor and her appointment was scheduled for 30 mins ago.
At 30 mins past my appt time I was called back. I was shuffled between three different people for pre appt stuff. Put back into a back waiting room twice and finally got into a room for the Dr. During this time they left the computer unlocked to my file and it was evident I could have just clicked through their systems. At 1.5 hours past my appt time the Dr. finally comes in. No apology for running behind just a simple intro and into the appointment. He restains my eyes to read pressures after the first woman I saw just did the same thing.
He completes the exam. Says the internal part of my eye are fine but he doesn't know what is causing my pain. He only specializes in the internal part of the eye and he could refer me to another doc who specializes in the outside of the eye and the surrounding tissues. I asked if he could refer me to a sooner appointment with neurology than the one I had scheduled (Dec) and his response is we don't really work closely with neurology. Regarding my intense dry eye he offered some different kind of eye drops. I asked if he had any ideas of what may be causing the dry eye and he didn't even respond. I asked if he could do a referral to a rheumatologist to test for autoimmune that could cause dry eye and he again acted like i said nothing.
Overall, I would absolutely never recommend this practice. Horrible scheduling and terrible patient care. read more
