Service is horrible. Stacks people in like cordwood. Damaged…read moremy eyes, and I had told him NO. Found out later he had severely damaged the eyes of three people I know. One was a man who was blinded. Two thrumbs Down. Too bad there isn't a MINUS stars rating.

I really dislike leaving negative reviews, but my experience here kinda sucked to be honest. I am…read moreso glad I got up and walked out whenever I did. I would not trust anyone there around my eyes. It started out like this: My appointment was as 8:30: I arrived at 8:15. My first impression of the overall building/atmosphere was small, outdated and unorganized. At 8:15 there was already 4+ people in the tiny waiting room. I waited about 45 minutes in the waiting room. I found this odd because my appointment was so early in the day I figured I wouldn't have a very long wait. Finally, after what felt like forever, a tech calls my name and I am placed in an exam room. The room was cluttered and was not clean. All of the equipment was outdated. The tech checked my eye pressure with a machine that was taped in certain spots because it had appeared to be broken before. My eye pressure readings were extremely high, but the tech assured me that these machines mess up all of the time so don't worry. She got another device and re-tested me and everything was fine. Then she went outside to ask another one of the techs if we were going to dialate my eyes, and she said no, there probably is not any reason to do so. After my small exam, the tech led me to ANOTHER waiting room called The Dilating Room. (this is pretty common at eye doctors i came to find out) But oh my gosh this was like a 6x6 room..so tiny I started to feel claustrophobic. And of course there were literally 6 people in this tiny room. When I sat down to join the group of sardines, I listened to everyone talk about how long they have been there. One gentlemen said he had been waiting in the dilation room since 8:15 (at this point it is 10am). At this point I start to get nervous because I only had my babysitter for a couple hours. I called my mother (she was the one who was watching my daughter) My mom informed me that the place I was at did not have a good reputation to begin with. She told me a story about how Dr. Jackson accidentally messed up on one of our friends eyes. This was enough to get me to walk out right there. As soon as I got into my car, I made an appointment with another local eye center for the following day. When I went to the other eye center the next day, I felt like I could now write an accurate review on Jackson Vision and Laser Center, comparing it to the "other" eye place. The things the "other" eye center did/had differently: 1. Better parking 2. Bigger waiting area/dilation waiting room 3. I got called back within 1 minute of waiting. 4. Patient forms can be filled out before hand on the computer. 5. There is more than one doctor. and it seems like over-scheduling patients at this place is less of an issue. 6. The inside was way more well kept and maintained and modern. 7. it looks like they had a better glasses selection 8. The techs do less with you, and the doctor does more. I really liked how the doctor was the only one who touched my eyes. At the other location the tech, like I said she measured the pressure of my eyes, which was OK with me but now that I think about it, I feel like the doctor should be the only one that really touches your eye, especially when dealing with a machine that touches directly on your cornea 9. at this location The doctor said he wanted to fully dilate my eyes and the doctor gave me three separate Eye exams just to make sure he was giving me the right diagnosis and he took extra care with me. I was kind of surprised when he said he was definitely going to dilate my eyes because the day before at Jackson vision and laser center they said there was no reason to dilate my eyes whatsoever.... good thing I decided to dilate my eyes because I had a pretty serious problem going on. I felt like if I would've stayed waiting at Jackson vision and laser center I would've gotten the wrong diagnostic, although I can't be all of the way sure because I never met Dr. Jackson or gave him a chance to look at my eyes. 10. just the overall basic eye exam was WAYYYY more detailed. the tech did like 5 or more additional eye tests that weren't done at jackson vision.

A year later and still no glasses. Stay away! They are fraudulent and charging public aid for…read moreglasses they never deliver.

I've been to the one in west Frankfort and I just think they are so rude. I ordered glasses and…read morethey didn't even bother to tell m e they didn't have the ones I wanted from the company. So I show up and ask why no one told me but they didn't care. So I've been asking for my prescription which they give me my glasses one but not my Contacts. Then I need to know the PD and yes I understand they are different but I'm buying glasses online why wouldn't the way just tell me what it was and how to do it so I can figure it out. Seriously ridiculous I shouldn't be having to go through all this.

Dr. Crabtree is AMAZING and I wouldn't go anywhere else! However, some of her staff (just one…read morereally) make me feel like I am a bother and they are put out. They are cold and act as though they have better things to do. With saying that, I won't change doctors because that is how good the care she gives. I will just have to deal with it until someone leaves.

I have been going to them for many years and have always been very happy. Dr. Jacobs is very…read morethorough and willing to spend time with each patient, willing to discuss and explain any concerns. In the past, I have tried buying my glasses at other places, but was not totally happy. Most recently, I bought regular glasses and sunglasses from Jacobs and Crabtree and was very happy. Tracy, who is the person who helped me try on and select different frames, is extremely knowledgeable and helpful. She even printed out photos of some possible frames from the Internet for me to consider. Her suggestions regarding lenses and coatings were right on. I couldn't be happier.

The front desk staff was not professional. Brooke was incredibly rude. Unfortunately, it was one…read moreof the worst experiences I've had at any Marion Eye Center. The people working with the glasses were very nice and professional!

Dr. Omar is terrific, and remains terrific. However, the front desk staff - and the nurse I had -…read morehad all the grace of a silverback gorilla. It is baffling to me how I can come in one day, be told one thing, then come back next week and be told the precise opposite. Staggering incompetence boardering on intentional deception. How they're still in business at this location is a mystery befitting a Sherlock Holmes novel.