Dr. Moriates is terrific. All of the staff I have met over the years have been great. My wife and…read moreI have been patients for over thirty years. I remain a patient even though I now live two hours away.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

This has got to be the worst run office i have ever seen. Appointments constantly being changed and…read morewhen you do get an appointment plan on spending the day. You wont be taken on time and you will wait forever in a room. On a good note, the staff is really nice and very willing to help you

The lady who checked my eyes and dilated my pupils was fantastic. Very friendly and down to earth…read more The eye doctor was attentive and seems very knowledgeable. The receptionist left a lot to be desired. She got irritated because I couldn't make an afternoon appointment 40 minutes away from where I work. She got nasty because my card was declined. I miscalculated how much my copay was. I was able to transfer funds to make up for it. There is really no excuse for someone to be such a twat to people coming in for an eye exam. She would be the reason I may not have a second visit at that office. Life is too short for people with bad customer service skills.

I am a new patient and went to Florence to order new glasses. The person I saw was nasty and had no…read morecustomer service training. I made an appointment at the suggestion of the office so I wouldn't have to wait. I arrived 10 minutes before my appointment, no else was in the office. He told me I was early for my appointment. He finally agreed to see me, he could not do what I wanted so I want along with his suggestion. I was told that my glasses would be ready in 7-10 days. Never heard from him. I finally called weeks later to be told that they were in and that an email was sent. I never received any email. He made up a story as to why I wasn't notified and when I told him that was not true he basically hung up on me. I called the office in Florence to speak to his supervisor, never heard from her. Never will order glasses from this practice again.

it's been about a year since I got my lasik surgery procedure and it's easy to forget that I every…read moreneeded to deal with the obnoxious and endless habit of contacts and glasses everyday. I just wake up and go, I can watch tv laying down comfortabl, I don't have to worry about ordering more contact lenses in time or them breaking in my eye. I am beyond grateful-- highly recommend! this place is professional, friendly and accessible for such a task.

My friend went to this place, and he was well into his cataract phase. They had him waiting for 3…read moremonths!! He eventually ended up having his wife with cancer drive him back, and forth to work. He ended up having to go somewhere else to get it done in a timely manner. Go to Westfield Eye Care if you would like actual service.

I have recently had PRK surgery with Dr. Papale. Not only can i see perfectly, i was also treated…read morelike gold. Every appointment before and after made me feel very comfortable. I debated for 10 years to correct my eyes and never went through with it until this year. They made me understand everything and answered every question i had. Not only was the whole process perfect, but all of the people that work there are very great to deal with. If i could give more than 5 stars, i would. Thank you again and again!

I would highly recommend Dr. Papale for LASIK. I started wearing glasses in 1986. I wore contacts…read morefor over 30 years. I decided to commit to LASIK in 2016 and believe it was the best decision! Dr. Papale has a wonderful bedside manner and I really felt like we worked well together as a team. I had anxiety due the nature of the procedure, but he and his team made me feel completely comfortable throughout the entire process. I am happy to report perfect vision both near and far after almost 5 years after the procedure. There are many choices for who to choose for LASIX. If you are looking for the whole package: professionalism, expertise, communication, education, and support please consider Dr. Papale.

I had cataract surgery for both of my eyes performed by Dr. Thayer and it went smoothly. I had a…read morefew visits ahead of time and worked with Nicole and she was wonderful. Everyone I dealt with either in person or on the phone were very helpful. I would highly recommend this business.

Dr. Thayer and his staff are wonderful! Very pleasant and informative. I had cataract surgery and…read morelens implants and can't believe how well I can see now - no longer need glasses to see far or near.

Dr. Frangie did my cataract surgery some time ago. He did my right eye, as a different surgeon…read moredid my left and that unfortunately did not have good results. Dr. Frangie did a terrific job surgically and he was very calming, attentive and helpful to me and communicated well. I recommend him highly. His office was also very professional and my appointments with him were on time.

I don't even want to Type it out. The office staff is…read moresubpar. They prey on elderly. The policies are not clear enough or explained in detail When having to miss an appointment with enough time notice during emergencies. They just don't care about relationships over 40 years old. Sad. Absolutely ZERO bedside manner and they don't take messages and forward them.

Dr. Hubbe is friendly and competent. His office staff is unprofessional and inconsiderate. Be…read moreprepared to wait, to be ignored, and to be uncomfortable about the accuracy of the results of any examination other than Dr. Hubbe's. It's sad.

I have had Dr. Bleiman as my ophthalmologist for many years and love every thing about him and his…read moreoffice staff. Both in Amherst and Northampton. I was diagnosed with cataracts in both eyes and he referred me to Dr. Hubbe. Dr. Bleiman is no longer doing cataract surgery. I can not say enough good about Dr. Hubbe AND HIS STAFF. The are all kind, considerate, prompt and caring. I recently had one cataract removed and look forward to getting the other one done soon. The facility they have in West Springfield is a well managed clinic. I can not say enough about how kind, professional and nice the whole experience was from the driver that picked me up and delivered me home, to the nursing staff, anesthesiologist and of course Dr. Hubbe. I give them all great credit for making me feel safe and well taken care of. Both the clinic and the office has given me follow up calls. They have made this whole experience very easy.

The tech who did the OCT and work-up was fabulous! She was friendly, funny, and explained…read moreeverything she was doing. Dr H always shows me the results of the OCT and explains what I'm seeing. He's definitely all business when he is in the room, but answers all my questions without hesitation.

The doctor is excellent with top credentials. Office staff are often mean, hostile, rude and…read moreinsulting. They do not hesitate to scream at patients for no apparent reason.