Showed up within a half hour. Had my keys out in less than a minute. Very friendly. Carter is a…read moresuper nice man. I will use again if I ever need.

We broke down in one of the worst possible spots--deep in a remote area of the Smoky Mountains--and…read moreRoew's Roadside was an absolute lifesaver. Carter got a tow to us quickly, stayed in communication the entire time, and made a really stressful situation feel a lot more manageable. Professional, kind, and incredibly reliable--if you ever find yourself in a bind out there, he is the person you want helping you. We're so grateful for Carter at Roews Roadside!

My friends and I were traveling in this area when her car's check engine light started flashing and…read moreher car started shaking. We went to an AutoZone who recommended them but there were no guarantees it would get done that day since it was a Sunday and they were the only place open. They are located at the end of a neighborhood and were servicing 4-5 customers before us, but they were able to get to it that day. Turns out, it was a rats nest in my friends car and they were chewing on various connectors that were causing misfires. While it was such a random occurrence and a bad situation, this mechanic was very friendly and quoted extremely fair prices to resolve her issues. The prices were much fairer than anything I've seen in my own mechanic, and they work very quickly. They were able to clear out the nest that same day and are just waiting to get some parts when the dealership opens today. Overall, great service!!

I was vacationing in Gatlingburg and Monday April 27,2026 late in the afternoon, I was in the Cove…read moreand my car's engine light came on and my dashboard was showing traction off and reduced power. I made it out of the Cove and stopped in Townsend trying to decide what I needed to do. I finally decided to try to make it back to Gatlingburg which I did. On Tuesday morning I got up and drove to Pigeon Forge and had a diagnostic done at O'Reilly which showed it was Coil F which means Coil 6. I then decided to get a second reading so went to Auto Zone and they got the same reading. A guy there then recommended and gave me a card for Carr's. In the mean time I had called my local mechanic from 3 hrs away and sent him the readings from both places which was identical. It said it sounded like he was probably mis firing which the guy at Auto Zone had also said. He advised me to try to get it fixed even though he was worried that some one would take advantage of me since I was a woman alone and from out of town. I called Carr's to see if they couldn't could help me. They said yes, but they probably wouldn't be able to get it done That afternoon, it would probably be the next day. I took my car there arriving approx 2:00 pm April 28th. I was astounded by one of the wrecker guy that was at the front was mouthing about how sorry one of their competitor wreckers were and how slow they were. I didn't like that. It was so unprofessional. The girl at the front desk took my info and even took us to get a rental car. She was very nice. After getting the rental we headed for the mountains thinking it would be the next day before we head from them. We were at this point without phone service. When we got phone service it was 5:05pm and I saw we had received a voice mail at 3:11 pm that the car was ready. I was shocked. Needless to say they were closed until 8:00 am the next Morning April 28th. At 8:05 I called to make sure the car was ready and it was. I went to pick it up and even though I was shocked at the high cost I paid and we left. We trustingly thought everything would be fine. We went towards the mountains again and drove only 20 to 25 miles and the same diagnostics appeared again. I was so frustrated and got to thinking that wait a minute!! They charged me for three hours labor and it was only an hour and 15 minute between the time is left my car and the time they called me back. There was no way they worked on it 3 hours. Plus they had charged me $130 for a a coil that cost $109. I called to tell them my car was not fixed and it had the same diagnostic they claimed to have fixed. That they had stolen from me once but they would not get another chance to. They made no comment. My ticket they gave me showed they had put a number 6 coil on. I just took it easy and made it back home to my mechanic. He checked everything out and They had not put a #6 coil on. They had moved the #2 and put a Coil on the #4. He said what they did could have been done in 5 minutes. Why the even messed with the #2 & #4 we do not know. Please don't trust you vehicle or money to these crooks. They are unreliable. My car is now fixed correctly and running perfect at a cost of little more than a $100.

On vacation in Gatlinburg with family and had a car window problem on a rainy day. Not only did…read morethey take us on without a previous appointment, they went above and beyond, and not just got the window back closed (which is all we expected), but got a part quickly and did total repair of the problem within an hour. Good honest, Christian people that treat people with kindness and at a fair price. Highly recommend. Sasser Family (GA & NC)

We were on a camping vacation when our tow vehicle's throttle position sensor went bad. Out of five…read moreauto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our "forever auto shop"! Seriously...they are the BEST!!!

Great service! I've been going to Eagle One for 6 years. Most importantly, they are honest. I…read moredefinitely recommend them.

We were from Ohio when we had car trouble. I called them and they got us in the next morning. The…read morecar couldn't be fixed. They let me leave the car there until I could arrange to get it back to Ohio. They were great to work with. They only charged for the diagnostic testing they did. Everyone was great. Very friendly and to work us in when they were so busy was fantastic. If I ever have car trouble again when in Pigeon Forge this is the place I would go. Honest people. Vera West

Was referred here by my mechanic for a muffler on an older SUV. I was in & out within 30 minutes…read more Fast forward 2 weeks, I contacted the owner for a separate problem. Instead of being greedy and charging me $500, he suggested some very inexpensive fixes to try first. This is the type of person you want to do business with.

I was in search of a recommended mechanic willing to work on my motorcycle in Sevierville and I…read morefound the right guy!! Hal at J & J Muffler has been riding and working on motorcycles for years. He does motorcycle work aside from his main concentration of welding/muffler but everything there is in shop. I dropped my bike off and he fixed some broken parts in 30 minutes. He's a very genuine and trust worthy man and gets the job done right and only charges how long it takes rather that what a book says. I was so pleased with his speedy services that I had him do some cosmetic work with my plastics. My friends over at T & J recommended him and I am all about good reputations. Thank you Hal.

Run dont give them any bussiness unless u want things broken on ur car you have employees there…read morethat lie and claim. They are the manager, then when you call back. You have an employee from another store lie and say he's going to talk to you about this. You email information, you text information, and you get nothing. They're all a bunch of liars and thieves and crooks.

They are always fast, there is never a line, and the price was great! I always go to them!read more

This is the 2nd time I have had him do work on my vehicles. Honest, very good communication. I…read morehighly recommend this company for your vehicle needs. 1st car needed a/c and the 2nd vehicle needed a radiator. Both vehicles running awesome. This is my goto guy for my cars.

Our daughter and son- In-law were visiting from out of…read morestate. They had a leak on their water pump. Ogles took the truck in and ordered a new water pump and replaced it. It was Thanksgiving holiday. We called other garages and they would not work on it until Monday. Thank you so much.

This place was great. We broke down in the mountains and are not from here. They had us back on…read morethe road same day. Great service would highly recommend. We were very grateful.