These guys are great! Gary and Jordan are very knowledgeable. They were able to repair my…read moretransmission issue with little delay. I highly recommend them if you're in the New Market, Va. area

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

Had sudden loss of oil pressure while traveling through Luray & knew we couldn't go more than a few…read moremiles without risking extensive damage. Page was the closest option for possible repairs. They were busy but willing to take a look & within an hour had gotten our vehicle on the lift found the cause of the issue. Even though it was late in the day & we were walk-in customers, Jimmy was able to find a replacement part, get it installed & even clean the oil that had sprayed into the wheel well when the part failed. We had our vehicle back & running about 2 hours after walking into the business, at what I thought was a very fair price. I wouldn't hesitate to go back.

Best place in the Valley to get any car work done! The staff are always so pleasant and helpful!read more

Fantastic service all around. I stupidly locked my keys in my trunk after loading it because I was…read morein a hurry and not paying attention. I called FIVE locksmith/towing etc. companies, of those, only two answered and one was over a two hour wait. Krista with Hart's not only actually answered the phone nearly immediately, but she was also wonderfully pleasant and helpful, I was given a very reasonable quote for service pricing and a time estimate from her in probably under a minute. The estimate for wait time was 30 minutes until arrival at my vehicle. Elwood with Hart's arrived in 29 minutes and had my vehicle unlocked easily in record time. I paid and bam, back on the road to get home. I was SUPER STRESSED because my dogs were boarded and I was due to pick them up that evening. Because of Hart's ability to answer the telephone right away and swift service, I was able to pick up my dogs just as the kennel was due to close for the evening. THANK YOU so much, Krista and Elwood. You saved me a ton of anxiety and another night's boarding fee for two dogs.

Excellent! After what seemed like forever with a flat in the highway for our road service tow, a…read moretrooper came by and suggested Harts. Robert was our driver. Not only did he arrive in under 20 minutes, he found a tire store closer than we had found with our tires in stock! He was super courteous and went above and beyond. Highly recommended.

0 stars! I took my car here on a Monday to get a state inspection. They told me I needed two tires…read moreand said they could put them on but would have to do so the following day (Tuesday). I agreed and they said it would be ready by 11a/12p on Tuesday. At 1pm I hadn't heard from them so I called and they said the tires hadn't come yet (they did not tell me they didn't have the tires), but the tires would be there any minute and the car would be ready today. I called again at 330pm and they said the tires hadn't come and it wouldn't be ready until the following day. On Wednesday at 12pm, I called again and they said they were putting the tires on now and it would be about 45 minutes and stated I would get a text when the car was ready. At 2:00, I hadn't heard anything so I called again. They said the tires were on and they were waiting for a balance machine. I informed them I'd be in at 3pm to pick up my car and it needed to be ready. At 3pm I arrived at the station and they hadn't even started putting the tires on. I waited in the waiting room until 330 when it was finally done. It took 3 days for them to put on two tires, and they lied to me about its progress every step of the way. At approximately 2:05pm on Wednesday I received a notification through the Kia Access App that the theft alarm was activated. When I picked up my car and took it home I noticed that there was clear visible damage where it appeared as though someone used something to attempt to break into my vehicle. I confronted the station about it and they apologized and stated they would pay for the damages. It has been 3 weeks and they have not issued me a refund or paid for the damages despite me following up consistently. Do not take your car here!

Al is a great guy with nice vehicles at reasonable prices me and my husband bought a jeep there…read moretoday and when we told him about some issues we saw he quickly ordered the pieces needed to fix the problems. Highly recommend.

Got nice friendly service from the owner, Ms Dale Layman, when I returned my U-Haul. Comfortable…read morechairs and two dogs for company.

These people will completely rip you off. I would not recommend doing business with them unless…read morethey are the only ones left on the planet. They charge approx 3 times what other tow companies charge.

Can't recommend as they don't know how to work on "European cars." Did not think I'd ever face such…read morean issue.

They were amazing. I called them on Wednesday morning, my car's brakes were making a squeaking…read morenoise, and I needed my brake pads changed. They were able to have them done by the end of the day. The guys were extremely kind and honest. Also gave me a truly incredible price.

I would like to further amend my reviews. We took out car to Car ER for an oil leak. The next day…read morewe noticed more oil had leaked. We took it back thinking the repair would be no charge, but no! They found something unrelated to repair. More money! I'm not saying Car ER is incompetent. What I am saying is ever since our first repair at Car ER we've had problems costing more money! Coindence? I would stay away from Car ER, but that's your decision to make.

Put two kids through JMU with beaters and w Car ER's help, we kept them in a functional vehicle for…read morethe duration of their time in Rocktown. I do most of the repairs on their cars when they are home and knew their vehicles well- but when they were away I needed another option. These folks are prompt, highly communicative, HONEST, and their prices are excellent. I never had them quote for unnecessary repairs. They provided some helpful suggestions to do repairs that were reasonable for very old vehicles. They do quality repairs and they honor their work. When I had a rebuilt alternator fail about a year after replaced- they replaced it with no charge for the unit (just labor). I've also had brake work and other repairs done there with excellent outcomes. If you're looking for a reliable mechanic for your college student away from home and are worried about being taken advantage of by an unknown mechanic- rest easy. These folks are outstanding and trustworthy. I wish I had them in my town- they would be my go to mechanic every time!

In luray for vacation and my car dies mid trip - recipe for disaster. I call Tom's as soon as they…read moreopen the next morning and they say they can look at it it but they arent sure they can fit in any major repairs that day. I get there, they diagnose i need new plug and coil....within 90 minutes they have the parts delivered and the car fixed. Thanks for saving my trip!

Very good service. Price is outstanding. Did a exhaust repair for $40 and that was 3 yrs ago and no…read moreissues since. Highly recommended