Was driving through for a local horse show and found a nail in my tire after the pressure sensor…read moreLight came on. Called all around and nothing was open on the weekends. These guys were! Had a fantastic experience! They attended to me right quick and in 10 minutes tire was fixed. They did not even charge me! Friendly, reliable and fantastic service!

Today was a blessing drive shaft broke got back on the road in 3 hours same day…read more great service, reasonable price great quality of parts fast great workers that got me back best Virginia has thanks to Regie

I broke down on the way to UVA hospital. Other tow companies were quoting over an hour wait. I…read morecalled Bobby's and they said someone would be there in 20 minutes! As a female stranded on the side of the interstate that is great! Greg offered to drive me the rest of the way to the hospital as I told him I was headed to see my dad. He ended up giving me a ride to the car shop I requested and was extremely pleasant, making sure my ride was there to meet me before leaving me stranded and alone at a car shop after hours. I will definitely recommend to others and would use this company again in the future. They really care!

Very friendly! Came faster than expected in the shiny bright orange flatbed truck. I was surprised…read morethat they helped me out even though I was in the next county.

Our tow truck driver, Punch, was amazing! He did a great job of getting our Uhaul out of the mud!…read moreWe highly recommend him! Thank you, Punch!

Absolute trash company. Inaccurate information, business…read morecards with residential addresses not associated with the business, rarely answer the phones and incredibly disrespectful management. Take your business elsewhere.

DO NOT RECOMMEND!! I paid Dillon for new parts and service, and never received the new parts, a…read moreresponse, or a project completion. I paid the asking price for buying the parts and installing them (new front and rear brakes, front and rear rotors, windshield wipers) for one vehicle, and a throttle body (part only at that point) for another vehicle. NEVER repaired the throttle body. Removed it, 2 other parts were broken during the removal process, left that vehicle in parts in my yard with the engine cover missing. Then stated he would need to take the entire rear part of my motor off (and maybe another part), it would be a 2 day job, he needed to order a part that could only be purchased from the manufacturer, that part would take 2 weeks to arrive, would cost $2000 due to tariffs, and he could get it all finished for 2500-2800 when parts arrived. I questioned the continued increase in the price and was told it was because of tariffs and no place has the plastic part only the manufacturer. ALL of that regarding the necessary parts or how to fix the throttle body was incorrect. I ordered new parts for the ones that were broken (they were not broken before the old throttle body was removed) for less than $200, and the repair was done in a couple of hours for no where near what Dillon was stating he would charge. NEVER replaced any rotor or the front brakes for the other vehicle despite stating the rear rotors were replaced when the rear brakes were replaced. He only replaced the rear brakes (and they started making noise less than a week later--never made any noise prior and I stated I needed brakes and rotors based on my visual inspection of them and that is how i knew the rotors were never replaced--I looked the following morning). Stated there are 2 different types of front brakes for my vehicle, and he purchased the wrong ones despite entering the VIN in to search for parts. That also is incorrect--you type the vehicle information into the system, and there are different brands for brakes, but not different types (he said one type had 2 prongs and the other had 3 prongs). He stated that if I paid him for the parts (and he showed me some price list on his phone), he would drive to my work the next morning and repair my brakes so that I could get it inspected on the way home from work. That never happened. I never heard anything until after I sent emails and texts stating I was very concerned because I paid for the parts and install, but had not heard anything. Hours later he responded and stated he would be heading my way after he finished an alternator job. He never came or responded again that day/evening. I reached out again the following day inquiring about when the work would be done since I had paid for the parts and install already. He came late that day and then only "replaced" the rear brakes, but said rear brakes and rotors were replaced. After not repairing the brakes and rotors as paid for, he told me to take my vehicle to a shop in Churchville for a state inspection since the person working there "knew his [Dillon's] work and doesn't really check anything for the inspections, so it will be a guaranteed pass and will save you in the long run". I just want a refund for the parts and services I paid for and never received or give me the parts that I paid for and never received and refund for the install fee that was paid upfront as asked. They do not respond to texts or emails and the voicemail is full, so you cannot leave a message.

Dillon and his team are great!! Our car overheated at 8pm on a Friday. Dillon was the only mechanic…read morein the area open and willing to meet us where we were. They got to us within an hour, diagnosed the issue, and made sure we made it to our destination. He wasn't as responsive over the next couple days (he said he'd do some long term fixes), but the temporary fix was exactly what we needed. And the price was more than fair! Thank you, Dillon and team!

Took my car there for an inspection and coolant leak. They replaced the radiator. Two days, 50…read moremiles later, my car made a loud banging sound, overheated, and broke down. I had to pay for a tow back to their shop. Several days later they told me it was a burst radiator hose. They never replaced the hose! Ladd Auto then charged for AGAIN for labor, new coolant, and parts. (An extra $167 on top of the $120 tow) A few days later my car started smoking again. This time from an oil leak dripping onto my heat shield. They changed the oil in my car, even put the sticker in the windows, then denied the oil change when I brought the car back. I took my car to another shop. Now, just a few weeks later, I am experiencing a coolant leak again. I went here because the reviews raved about honesty. This was not the case for me! I was gaslight and problems were not fixed.​

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

Thanks a million to Mike at Kyle's Towing! Even though he was unable to tow my car, he went out of…read morehis way to give me a ride home and make sure I didn't get stuck out in the snow. Staunton got hit with a snowstorm today and my car got stuck on the way home from work. After my insurance company said they were unable to send a tow due to the weather, the police called Kyle's Towing for an emergency tow for me. I was worried when the road was too slick to even tow my car anywhere, but I am eternally grateful that Mike and his coworker helped me to back my car into a safe parking lot (and that they were able to deal with me in my cold and cranky state), and am SUPER thankful to Mike for giving me a ride home in this mini-blizzard. A happy ending to a crazy day that I thought I might not get home from! Thanks again, Mike :-)

Terrible! They sent the wrong vehicle to pick up my tractor after I gave them specific model…read morenumbers. then they said they were coming next week. Got a text Monday morning saying driver was sick and they couldn't come for two weeks and sorry. I don't think Steffanie knows the difference between a lawn mower and a tractor.

Have used them for towing multiple times and each time they were low-maintenance, fast, and polite…read more As stress-free as you can imagine. No reason not to use them if they're an option!

Awesome people, great job towing. They respected my truck more than any other tow company in the…read morearea that has previously towed my vehicle. Absolutely recommend these guys for any towing needs.

Regie went far above and beyond to help us. He spent hours working with us to get everything…read morerepaired and safe so we could get back on the road. He didn't rush the job and made sure everything was done right. When you're stranded on a road trip, finding someone willing to help like that means everything. His professionalism, kindness, and willingness to stay with the problem until it was fixed really saved us. If you need an honest mechanic who truly cares about helping people, this is the place to go. We cannot thank him enough for getting us safely back on our trip. Highly recommend!!

Regie is truly one of a kind. He went completely out of his way to make sure we were able to get…read moreback on the road. He spent nearly three hours helping us and went far above and beyond what anyone would normally expect. Even though he typically works with heavy equipment and we just had an enclosed trailer, he still stepped up and took great care of us. We are incredibly grateful for his help.