Beware!
Despite this carwash displaying signs stating they…read morewill take responsibility for damages, they will Not. After weeks of calling and to speak to someone in Claims, they gaslighted and said they've been trying to reach me. Their wash damaged my bed cover, it now leaks and won't roll open or close with ease anymore. These people don't care about your personal property, they're just out for profit.
Yelp wouldn't let me add a photo of the email exchange, so here's the text:
IR: 5014 Adriane [last name retracted]
Automotive
Moses [last name retracted] [email retracted]@bluewaveexpress.com
Jul 19, 2024, 3:55PM
to me, Claims
Greetings,
I am reaching out to you from the Clearwater Express Car Wash Claims Department. We have tried to reach you by phone but, unfortunately, been unsuccessful thus far.
I'd like to speak with you at your earliest convenience regarding your damage claim. Please contact me at 346-357-[last 4 digits retracted] or by emailing me at [email retracted]@bluewaveexpress.com.
Thank you and I look forward to hearing from you,
Moses [last name retracted]
Claims Specialist
Clear Water Express Car Wash
Adriane [last name retracted] [email retracted]@gmail.com
Jul 20, 2024, 12:20AM
to Moses, Claims
Hi,
I've received no call from or contact attempts from y'all other than this email you sent in which I am responding to; rather I have called multiple times since the incident trying to get a response, so thank you for reaching out to me after so long.
Can you please tell me what is the status of my claim? My bed cover is damaged from your carwash and I'd like this issue resolved as soon as possible.
Many thanks,
Adriane
Adriane [last name retracted] [retracted]@gmail.com
Jul 30, 2024, 12:21PM
to Moses, Claims
Afternoon,
I returned your call and left a message last Tuesday July 23, and haven't heard back from you. The lack of communication over this incident is frustrating and it is increasingly clear that you will not make this right. It is sadly evident that you do not honor the values stated on your website https://www.clearwaterexpresswash.com/about/
Your carwash caused this damage to my bedcover, which I can no longer trust to serve its full protective purpose https://www.pace-edwards.com/product/switchblade/01t8W00000651g5QAA?year=2022&make=Ford&model=F150&bed=66%22%20%2F%205%27%206%22.
I work hard to take care of my assets, and I am not wealthy, especially in today's economy.. I worked hard to save up for my truck, and worked hard again to save up for the purchase of my bedcover to help protect anything I need to. And I work hard so I can spend money driving to your car washes to support you and to maintain a membership with you while taking care of my asset. I cannot use my bedcover because it leaks and is causing a HUGE and FRUSTRATING inconvenience.
I want you to know I am disappointed that you can just write this off and not take accountability over someone's hard earned property.
I will be blasting y'all with poor reviews to caution others about your poor practice, and cancelling my membership because you are untrustworthy and do not care about your patrons.
Adriane