My experience here came in three steps, and somehow a dead car turned into one of the funniest and…read morebest towing experiences I've ever had. STEP 1: AAA -- "They'll be there in 15 minutes." My engine quit while I was on the road in Decatur, so I called AAA. They told me a tow truck would arrive in about 15 minutes. Minor problem: apparently there are NO AAA tow trucks in Decatur. The closest available truck was coming from Springtown, about 20 minutes away. That's obviously not the towing company's fault--that one's on AAA. Unless they've recently added teleportation to the roadside-assistance package, that 15-minute estimate was a little ambitious. STEP 2: I meet Tim. Shortly afterward, I get a call confirming everything and realize I'm talking directly to Tim. Tim is a character. He's funny, direct, a little gruff, and probably pretty easy to take the wrong way if you're expecting the polished corporate customer-service voice. I got a very distinct feeling that AAA customers may have caused this man some emotional damage over the years. There was definitely an undertone of, "Okay... what kind of situation has AAA sent me into THIS time?" Once we talked for a minute, though, I thought he was hilarious. We confirmed everything, laughed a little, and his truck was headed my way. STEP 3: Enter Greg. Greg shows up--and it turns out he's Tim's son. Super easygoing, friendly guy. He had my vehicle hooked up in what felt like three minutes, which was especially appreciated because it was FRAMING HOT outside. At that temperature, I didn't need a towing experience. I needed air conditioning and possibly a rescue mission from the surface of the sun. Greg got everything loaded and took me exactly where I needed to go. But here's where this went from "good tow company" to five-star experience: Greg actually started looking at what had happened to my vehicle and identified what he believed was causing the problem. He took pictures, showed me what he was seeing, and then showed the technician at the Ford dealership when we arrived. He may have legitimately saved me $1,000. That's WAY beyond "hook car to truck, drop car off, collect money." And as a bonus, the tow truck was actually clean! We're grading on the tow-truck cleanliness scale here, not the Four Seasons, but still--I was impressed. So the final score: AAA's estimated arrival time: 2 stars Texas summer heat: 1 star (absolutely unforgiving) Tim's personality: 5 stars -- but maybe give the man 30 seconds before deciding whether he's mad at you. Greg: 5 stars The actual tow: 5 stars Potentially saving me $1,000 because the driver actually knew what he was looking at: PRICELESS. If I'm ever unfortunate enough to need another tow around Decatur, I already know who I want coming to get me. Hopefully next time it's not standing-on-the-surface-of-the-sun hot... and Tim hasn't just gotten off the phone with another AAA customer. Easy 5 stars, if you can take a joke! #shopLocal

I needed a jump start and Tim's did come out but the driver had no tools and used mine to access…read morethe battery, and then the $90 charge seemed excessive for about 15 minutes work.

Takes to Henry about installing a Radiator in the wife's crown Victoria. I called complete fleet…read moreservice on Monday sept. 7.2020 and talked to Hebert and set up for Wednesday sept. 9,2020 at noon. They never never showed up. They did not call or text me that they were not coming. Inconsiderate, unreliable, I would not ever use them. "Beware " Talks Trash...

This company is amazing! I requested service to get towed from a stealership in N Richland Hills…read moreand they were there in an hour! Fords service took them 8 hours to tow our car from where it died to the dealership! The workers were super professional and wore masks which I found great! The worker knew exactly what wrong with my car, which is more I have to say about the Ford techs who couldn't figure it out. They got it picked up and dropped off at my auto shop super quick, and for a super reasonable price too! Would highly recommend this company!

I got assigned this company through roadside assistance. I submitted the request at 10am, and they…read moresaid it would be 1-2 hours, which I thought was fairly normal. A little after the 2-hour mark, I called to check in. The guy I spoke with was nice and said they were busy and it would be another hour. I told him no problem. After waiting another 2 hours, I called again and got sent straight to voicemail. I called 9 more times, all spread out about 10-20 minutes apart, with no response. After waiting over 5 and a half hours total, they finally told me they weren't able to do the job. I don't know if this was a one-time issue or not, but I personally wouldn't rely too much on this company for timely or dependable service.

This guy was amazing and went the extra mile. I can't tell you how much I appreciated your…read moreservices and I'll definitely recommend you!

I have a 5th wheel that I needed to get from one place to another and called James. He was very…read morecourteous and even though it was a Friday late afternoon on December 30th of 2022, he agreed to tow my 5th wheel that evening. He is knowledgeable, professional and just an all around hard working good guy. He charged me a nominal fee and I was very happy with his service. I would recommend James Reed Towing to my friends, family and anyone out there reading this review.

Excellent communication, service, and helpfulness! They were on time and so wonderful to work…read morewith.