Warning to anyone considering this moving company: BE CAUTIOUS…read more During my move, they damaged one of my matching light fixtures. The issue is that the fixtures are discontinued, so replacing only the broken one leaves me with mismatched lights and an incomplete set. Instead of taking responsibility for the full loss they caused, they only offered to replace the single broken fixture and refused to address the fact that the entire set is now affected. Accidents can happen in any move, but accountability matters. In my experience, this company was unwilling to make the situation right in a fair way and focused more on limiting their responsibility than resolving the damage they caused. If you use them, make sure you document everything and understand how they handle damage claims before trusting them with your belongings.

Boston and his guys at Steel Valley Moving are fantastic! We had A LOT to stuff to move - tons of…read moreboxes and bins, big furniture and we had a day between the pickup and the delivery. Boston handled it all like a Boss! At pickup and delivery, Boston conducted a briefing between himself, us and his crew so we were all on the same page and what the expectation was. Everyone was very kind and respectful and they handled our stuff with care. We are very thankful we found them and grateful for their kindness and professionalism. All the best guys!

The guys moved in our new washer and dryer carefully and with ease…read more They hooked up and tested everything. Also removed old appliances They were fast and very respectful through the whole process Much appreciated and great business practice!

They were beyond excellent! I have never had such a thorough appliance installation as these two…read moregentlemen provided. Worth every penny.

Pros: Very cheap rates, which should have been a warning…read moresign for me. Polite and courteous Very responsive prior to signing contract Cons: Very poor time management: they arrived consistently late on both days we had them scheduled for and the final move, estimated to take about 6 hours, took 14. That's right. Instead of 9 AM to 3 PM as originally planned, they arrived at 10:30 AM and did not leave until after midnight. I will not say they were finished at midnight because they also failed to move all of our things out of our home that we requested. Either desperately understaffed or having very poor understanding of requirements of proposed work; when coming to pack a 2300 sq ft house, they arrived with the owner and his wife as the sole staff to accomplish the job. They estimated they would be done in four hours; 6.5 hours later, they were nowhere near finished but decided they were done for the day. They returned the next day with a ten foot box truck, the owner, and two other people to move our things from one three story house into another, larger one. Bear in mind they had not even started disassembling our multiple bedframes and much of our stuff was totally unpacked. The truck proved hilariously inadequate for the task, and they ended up having to load and unload it three times while still ultimately leaving behind a significant portion of our belongings, a whole sofa, and much of our yard furniture. The initial crew of movers was reasonably careful and professional, if woefully outnumbered relative to the task. But as the day dragged on, and they made more and more trips between the two houses, the professional and competent movers started to disappear and be replaced by actual teenage children. I don't mean this metaphorically, actual HS students, one of which asked for our Wi-Fi password as he had to call his mom for permission to stay out late to finish the job. Eventually a crew of six movers were involved in the last trip of the box truck, but by then it was after midnight. Lack of care with our items: As a result of the crew being replaced as the night wore on less and less care was taken as the adults were replaced by children as above. Anything they could get their hands on and would fit into a box was thrown into boxes willy nilly. Hammers were put into boxes with unwrapped and loose glassware. Used toilet brushes were thrown in with linens. Ceramic statues were jammed in with unprotected glass lamps. No furniture pads were used at any point during the move and we lost three floor lamps, a bookshelf, and an antique desk to damage. They claimed about the later that they had concerns about being able to move it, which they conveniently did not share until the time came to unload it from the truck and they saw the damage they had already done to it. Curiously, they had no problems sharing their concerns in advance about a couch that would have been inconvenient to move and they had to be persuaded to leave in our old garage instead of in the middle of the yard. Several huge gouges were also made on our new hardwood floors by a couch being dragged across it by two people instead of waiting long enough to have a larger number of people try to lift it. We heard and saw this happen ourselves. Rather than roll up handwoven Persian rugs as part of the packing process, they left all of our carpets down while loading the trucks, with the result that all of them have extensive muddy footprints that we still haven't gotten out. Multiple dishware items were put in the same protective sleeves, sometimes as many as three drinking glasses in a sleeve meant for one. This is despite the fact that we had multiple cases worth of protective sleeves unopened after they finished the job. Similarly, boxes were dangerously overstuffed even though we had over two dozen unused boxes leftover at the end of the move. Possible theft: they moved the kitchen drawer in which we kept cash, and the bills in marked envelopes were all accounted for, but the crisp $100 bill at the bottom of the drawer disappeared en route. The owner denied personal knowledge and may have been truthful but this is the downside of going through eight different movers in a day. Difficulty following directions: we asked them not to bring anything stacked on a certain counter in our kitchen, so they also helpfully neglected to bring anything in any of the drawers or cabinets underneath that counter as well, including all of our silverware and mixing bowls. We asked them to only pack and bring items from shelving units in our basement, and so they scoured the basement and systematically brought everything we wanted them to leave behind. They also insisted on payment in advance before each stage of the work instead of when completed as initially agreed upon. In retrospect this is not at all surprising. Still seemed to expect a significant tip after all was said and done.

I hired stand tall to help me downsize my elderly mother into a smaller home quickly due to…read moreunforeseen medical issues. I was more than satisfied with the service stand tall provided.. they happily accommodated the requests we had made. The team was very friendly and thorough in their work.. they came the day before to pack up all of my mothers belongings and wrap all of the furniture peices.. following morning they returned to load everything up. being my mother has a lot of delicate peices I was very pleased with the how careful they were moving about. Great team and service for price, thank you stand tall!

I am so tired of dealing with this moving company that I didn't even use! Anyone looking for…read moremovers, DO NOT hire Wall to wall movers or Matt Wall. I paid a deposit and cancelled weeks in advance. He will not respond unless I threaten him. 2 months later, I finally get a refund and it was only partial bc he had to wait for stuff to clear and told me I would have the rest by the end of last week and once again, he isn't responding. Awful customer service and terrible way to run a business!

I had scheduled a move date for 8/12 and paid the deposit of $199. I had to cancel the move and…read morecalled well in advance of the 48 hour notice that their policy says is needed for a refund of the deposit. I was told the deposit would be refunded to my account but could take up to 7 days. After 10 days (8/17) I called and spoke with Paul who said that the refund was processed and should be in my bank account in a few days. I have since tried calling and sending emails but have not received a response. Based on how I have been treated and have still not received a refund, I would not do business with this company.

Bill and Scott with TW Moving were amazing! I reached out via movinghelp.com and was outreached to…read morethe same day to confirm the request, which was for unloading services, 2 guys for 2 hours near Pittsburgh, PA. They ask to be given a 30 minute arrival window and they arrived within 15 minutes of that window. They have years of combined experience and took great care of my stuff. They were friendly, personable, and efficient. They had everything done in 1.5 hours. Can't forget that they are cheaper than their competitors. I highly recommend TW Movers for any of your moving needs.

TW Moving is the very best. Our Uhaul move from Ohio to California was interrupted on several…read moreoccasions as the result of miscommunication with Uhaul, but in each case Jake at TW Moving rescheduled his crew to accommodate the change. The packing/loading crews were excellent and very professional.

Almost a month ago these movers , who were moving our neighbors, backed into our garage and did…read moreextensive damage. After repeatedly contacting them and asking for repair or at least an estimate, they have never come through. This has been turned over to our insurance company. We are veterans and are so appalled a company would treat anyone this way, especially Vets! Beware!

From the owner: Our Mission is to provide quality service at an affordable price. We are a small business run on…read morethe family values of love & trust! We are locally owned and operated. And total customer satisfaction is our # 1 priority! Moving your family towards your future with people you can count on!