The location I was at had 2 guys working there that displayed phenomenal customer service.
My issue is with the company itself.
I rented the unit 2 days before Christmas at a rate of $78 a month. In March, my bill jumped from $78 to $139. No explanation. No e-mail, no text, no USPS letter, no phone call. Nothing. When I inquired as to why there was such a jump (with NO notice), I was told that the company had increased rates in the Spring for all new renters, and all current renters would have their rates raised to meet the new rental fee. I lodged a complaint over the lack of notice, and I was told that the company would be glad to reduce my rate BACK to $78 a month, but I would have to pay my bill of $139 BEFORE my rate could be reduced back to what it was when I rented the unit in December. I gritted my teeth , paid the $139 and left this location as quick as I could.
This IS a nice location.
Excellent climate controlled atmosphere.
Clean units.
Knowledgeable and polite staff.
Access 7 days a week from 6AM til 10PM.
5 Stars for the two gentlemen that work at this location.
1Star for the corporate jerks that run this company. read more