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    Extra Space Storage

    5.0 (2 reviews)

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    2 years ago

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    Emily S.

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    3 years ago

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    Public Storage

    Public Storage

    (18 reviews)

    St Peters

    Unit is fine. Horrible customer service. I have been renting 6 mos and have yet to ever have a real…read moreperson answer the phone. On top of having no customer support, they require you to come into the office to sign off if you refuse the mandatory insurance and then conveniently never have an attendant in the office. So you keep getting charged. Scam scam scam

    I hate to give negative reviews. It makes me sad. We had a storage unit that kept going up in…read moreprice and not by a small amount. With this economy, we couldn't keep up with it. Now there were 3 people using the unit and there was some miscommunication about who was paying. This is our fault. Unfortunately, they auctioned off the locker for a grand $40.00. There was something irreplaceable in there. It was a painting of my sons' sister who passed from cancer about 10 years ago. She was 15. All 3 kids were teenagers. It is the only thing we are trying to track down. We couldn't get ahold of anyone for days. Then when we did they transferred us to their call center. They aren't able to help. Called again and got vmail. Left a message and got a call back. The man was very nice. I explained to him the situation. Asked that he possibly contact the buyer and give them our contact information to see if they have the painting. He said he would see what can be done and contact the district manager and call me the next morning because he is only there for 2 hours each day in the mornings. We had hope. He did not call back. Now unknown to me my daughter in law had already tried to contact the district manager but did not receive a response back. We posted all over Facebook and 2 people said they had seen the painting and someone was trying to find the owner. They didn't remember what group it was though. I called and left another message explaining that whoever purchased the locker was trying to find the owner of the painting on FB. Hoping for a call back tomorrow. We take responsibility. We are just devastated at the lack of empathy and humanity we have been shown.

    Extra Space Storage - selfstorage - Updated August 2026

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