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Extra Space Storage

3.7 (15 reviews)
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Services - Extra Space Storage

Self storage

Vehicle storage

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2 years ago

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Emily S.

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2 years ago

The staff was super friendly and cared about the customer. She was clear with instructions and the location was neat

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Emily S.

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1 year ago

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Emily S.

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3 years ago

Clean, easy access, secure. Gated. Climate controlled. Thanks to Mike - a real professional who took time to help us out!

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2 years ago

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Emily S.

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3 years ago

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Emily S.

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5 years ago

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9 years ago

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6 years ago

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Review Highlights - Extra Space Storage

The manager there, George, was more than helpful in getting me the proper size unit I needed.

Mentioned in 2 reviews

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Pack & Load Services - The reason the door couldn't open or close

Pack & Load Services

(421 reviews)

$$$

I was quite impressed with the efficiency of the POD packing aspect of my move. I could not…read morebelieve my eyes when I saw how much was loaded into 1 POD; it was like a Tetris game. Three men arrived for the loading and it was completed in three hours. Naturally, I requested the same crew for the unload at my new house. When only two people showed up, I knew this would not be good. I have very big, heavy pieces that were overpowering for only 2 men. My wall unit was not properly assembled as it was not possible to accomplish with only 2 men. I called Pack and Load to request remediation. I requested 3 men to come back to my home and assemble my wall unit, that it may be used. The pieces were not tight enough to place anything on the main shelf. I was told that management would be made aware of the situation and get back to me. After multiple calls, no response to my request was ever received. I contacted the team leader for the men that did my load and unload as he has his own company and gave me his card. Money Movers, did not return my call for help either. I'm a disabled, widowed senior who had to hire a handy man to fix the issues created by Pack and Load. Use this company wisely.

Where do I start? Customer Service is THE WORST. She is rude, a KAREN from Florida in all its…read moreglory. We went with a 65+ year old company for security and experience with our furniture and paid a fortune. What we got was a rude person that would not budge on the day of our load as it poured rain that came early. She said it was our problem not hers because she's in Florida and not in Texas. Would charge $375 if we rescheduled and could not guarantee a return tomorrow! We were responsible for protecting our furniture, not them. A complete different story than when Lance the salesman spoke to me. He said they took so much care that they moved grand pianos without issues. So if you are being romanced by Lance, Do Not Do It! Save yourself money and frustration. Use a local company with less years because that's exactly what they will do. They are nothing but a vendor that uses third party loaders. The crew that showed up was local and did not work for Pack and Load. They were nice and I wish our money would have gone to them directly. Instead, the rude woman gets a big cut. I cancelled the back end of "unloading" and will find a local business to do that for us. What a big waste of money on this company. IF I COULD GIVE ZEROS I WOULD. They do not even deserve the 1 star.

Extra Space Storage - selfstorage - Updated May 2026

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