When I had finally had it with my last storage unit space, I sent my trusty Yelp-tern out into the…read moreworld to find us a place that was conveniently located to my house, within our budget of what we had already been spending, and clean. With Dependable Storage, we really got so much more than our low trifecta of expectations. 1 - Super easy to get to from Uptown. 2 - Incredibly clean. This part of Dependable Storage probably had only been open a few months when we moved in, but it really is incredibly clean. No musty smells, no smells at all really! 3 - Access to 3+ carts at all times! I've never had an issue getting a cart. 4 - Hospital-size elevators (yes we might've used 3 carts on move-in day and they all fit!) 5 - Use of a moving truck the day of move-in. Seriously a life and budget saver since it was in the middle of the summer. 6 - Not 1, not 2, not 3...okay okay 12 AIR CONDITIONING UNITS attached to our building. I am no sweaty betty leaving this place. Love me some AC. 7 - The friendliest staff. Branden is always around, and offers bottled water. 8 - Easy parking access to our space, and close to the elevators. We've never felt weird or unsafe coming to the unit. 9 - No problems whatsoever with other tenants or any creepy crawlers of any kind. ( I know that sounds weird, but check out my other storage unit review) 10 - This space was CHEAPER than my unit at another storage facility by a good bit and a much better deal in terms of all the above! We are incredibly happy with our new storage unit space, and totally recommend folks with a whole lot of crap to store it here!

Phenomena facilities and the nicest front desk staff I've been around. They have great prices and…read morethey are willing to work with you if you pay 6 months or a year in advance.

I have only had a storage unit since September of 2024 and it's now June 2025. I've had two rent…read moreincreases and it hasn't been a year. It's started at $129 and has now reached $192. So, infuriating.

Hours are not honored and the door information says open 9am to 6 mon thru set yet the door is…read morelocked. And just after two maintenance men went in. Taking my business elsewhere.

It's Moving Day. Again…read more Three kids. Moving to three cities. Across the country. In one month. Boxes. Boxes....and more boxes. Moving furniture, appliances and boxes filled with memories from New Orleans to Baton Rouge and Houston. Overall a very good experience at this U-Haul at Tulane. Reserved a trailer and pads. They were so helpful, but forgot the pads. We called to let them know. They added that to our rental agreement. Not sure of the drop off location. The one they assigned to us in Houston was actually a thirty minute drive from our home, so we asked them to leave the return address blank when we rented the trailer (which they did). No issues until the return. They gave us a hard time about the missing pads and the drop off location. Wanted to charge us extra, even though we paid for services that we did not receive. Sorted it out, sort of, eventually. Still, a good experience moving from point A to B to C.

Will never use this location again. TLDR: always use the app, and give yourself at least 30 mins…read moreextra to do it, because it doesn't work. 2nd update: it took me about 12 calls and over a week to get my refund approved. Looking back, it appears that they took the equipment off the truck and then officially checked in my truck as "returned" over 4 hours after I actually returned it. When speaking with corporate customer service, they advised the only way to avoid this and to cover my *** is to use self-check in and out on their nonworking website. According to uhaul themselves, their employees can't be trusted. Awesome. They charged me $168 today for "missing equipment" but will not refund me today because the manager is out. They let you submit photos of the truck before you take it out but not when you get back. They won't do a walkthrough with you to confirm equipment return so there's no way to prove that you returned the equipment. I feel like someone is trying to steal from me. Hopefully I get my refund tomorrow as promised. UPDATE: did not get a refund because whoever I talked to yesterday lied when they said a manager would be in today, because apparently managers do not come in on Sundays. So I have to call again for Ms. Shay tomorrow, because nobody left a note, they just blew me off. The guy who stands around with the hat on not behind the counter is angry all the time for no reason. He expects you to know how everything works without anybody telling you. I waited in line at the counter to check in because the Uhaul app doesn't work. DO NOT attempt to rent a truck outside of office hours, it will not work. First, the app couldn't find my reservation. Then when it did, it wouldn't load the next page. Then, when it did, it wouldn't let me access my phones camera to take the required photos. When I got to the counter the lady gently reminded me, you know you can check in on the app right? No ma'am, I cannot. There weren't enough staff earlier in the morning so there was a bit of a line and when we got to the counter they were trying to help 3 people at once instead of just focusing on who ever was at the counter and it wasn't working out great. I don't recommend you rent here, but If you rent from here, please allot 30 minutes for pickup.

Very disappointing experience. The website & app say the office open until 9pm, but the office…read morecloses at 6pm...and they lock the elevators when they leave. So, from 6pm-9pm, no working elevators to load your belongings. I have not been able to get a representative on the phone since ordering the storage unit. Is the red piece of plastic as a lock for me to cut off or does a rep have to remove it? Too late, I am going elsewhere.

Awful, bait and switch, sold me a climate controlled space that is not climate controlled. The…read morespace was to be ground floor, drove around and walked around up and down stairs etc, never could locate the unit with the number provided. It was not what I "puchased" and I feel ripped off. The customer service basically told me it was my problem. There is no one on site to help you and you are expected to wait 24-48 hours for a response. I had a truck full of stuff. I hired people to move me. Avoid this place at all costs....