Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.

Bob and team were amazing. I was in a time crunch and they helped me out and by really going the…read moreextra mile, rather than just treating me like another customer. I'm very grateful.

We were vacationing in the Waikoloa area and decided to ship gifts back home. Found this little…read moreshop. I had a young lady assist me with my shipment. She was so helpful and very personable. Unfortunately I forgot her name but, she really went above and beyond to assist me. On our next visit to the Big Island we will most definitely swing by to this location to assist with all of our shipping needs. ...and obviously, say hello to the nice young lady too.

Ive been storing my things here for almost 5 years and I feel confident my things are safe and…read moresecure. I appreciate the business!

Kailua storage kings are kind, friendly and professional! They are helpful and very trust worthy…read more The units are safe, affordable and located conviently across from costco. I had a very positive experience with them and highly recommend them.

I had such a positive experience at Maui Pack and Ship in Kahului (415 Dairy Rd, Ste E)…read more After searching for weeks for an odd-shaped cylinder container to safely transport a piece of art, I was honestly close to giving up. A stranger suggested I try this place, and I'm so glad I did. Abel took the time to listen and creatively build a custom solution from materials he had on hand, even though they didn't carry exactly what I needed. When I offered to pay, he kindly declined, saying it was simply extra material he keeps for situations like this. I returned again for additional pieces, and he once more went above and beyond to make sure everything was secure. I later learned Abel is the owner, which made his generosity and hands-on approach even more impressive. Because of his thoughtfulness and ingenuity, I traveled safely with my artwork just before my flight. If you value genuine customer service and someone who truly cares about helping you find a solution, this is the place to go. Highly recommend. -- Charlotte

I had delicate items shipped from Maui to Arizona. They did an excellent job packing and shipping…read moreto me. I highly recommend them!! It is locally owned and operated! You will love the Aloha spirit!

Affordable. Super friendly and helpful. A handful of options. Makes storage renting easy, fast…read moreservice

Wow, went in last wed to inquire on renting a truck. Made a reservation with my credit card for…read moresaturday and return wed. Went to pick up today and they told me bring it back monday! 3 days early?! Cuz they rented to someone else! And rushed in sat am cuz they failed to tell us they CLOSE 11:30 AM SAT/SUNDAys wtf attitude sucked! Screwed us over and could care less! I would put a zero if i could!

Any affiliates of DeWitt (Dim Witt) Movers is horrible. They delivered our furnishings to our home…read moreand destroyed our beautiful hardwood floors. They sent out TEMP LABORERS they were paying 18.00 an hour to deliver our goods. I filled out a claim form that the driver provided and told us they would repair the damage to our brand new floors. We never heard anything from them, and when I called 2 months later to discuss it they had no record of a damage report. It trickles from the top down in their organization and they charged us 1500.00 extra for the delivery saying our driveway was inaccessible. If they hired competent help that could navigate a truck it wouldn't be an issue as we have had many many subsequent deliveries of furniture and applicances of trucks of equal or larger size. BUYER BEWARE. They are awful.

Move from Big Island to California. They moved all of our household furnishings and loaded them…read moreinto the shipping container. So happy to discover what a terrific job they did with wrapping our items with care. Not one broken item! Their team communication is great as well. Very fair price. Thank you Bonnie, Joaquin, and the movers. I would recommend!!

Our nonprofit has been using Paradise Self Storage for a long time and we have been really pleased…read more The facility is clean and well lit, the manager is helpful, and there are always carts available. One other benefit is that the elevators are clean and don't have an offensive order like others I have encountered. I highly recommend this convenient facility, right across from Target in Kahului.

Friendly, Convenient, Clean and Safe - this is THE PLACE to trust with your "extra stuff". The…read morestaff are welcoming and helpful. The location is central and easy to access. The space is clean, well-maintained, well-lit. And, especially as a female who comes and goes alone, I feel safe. Highly recommend!!

Popped in to buy some larger cardboard shipping boxes and was greeted by a store full of fantastic…read moreHalloween decorations and 2 ladies who were full of spirit and fun. They were friendly, professional, knew exactly what I needed and gave me a full size printed receipt which I appreciated. Great customer service, great prices, great stock and they have a collection box for Maui Food Bank too. Thank you ladies, you made my day ;)

I originally posted a negative review but after a misunderstanding the company really did right by…read moreus. We lost our home in the maui fire and they showed us grace and a lot of patience in storing our things until we could get them out. much aloha.