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    Extra Space Storage

    5.0 (1 review)
    Closed 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    4 years ago

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    Emily S.

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    Reign Moving Solutions Charlotte

    Reign Moving Solutions Charlotte

    4.8
    (24 reviews)

    This was our first time using a moving company so we were very intentional with who we chose as we…read moredidn't want anything to go missing or broken. We did a ton of research and decided on Reign as it was more expensive than other options so we figured would be higher quality. They also had all 5 star reviews so we figured it would be the best. We are now wondering why this is. They are definitely more expensive. They charge more per hour and they also charge a $350 'truck fee' that no one else charges from quotes we got. We were charged over $1700 for 5 hours. What we liked- - It was easy to schedule and they had our date available a few weeks out. They offered to set up a FaceTime to look at our items and make sure they sent out the appropriate number of trucks. - They gave us an hour window of when they would show up, and an update the morning of so we knew when to expect them. - They were nice and made sure they knew exactly what we wanted. We did one last walk through of the old place before we left. They made sure we were happy before they left the new place. We had 3 movers who were kind and seemed trustworthy. - They listened to the writing on the boxes of where to put the boxes in the new house and if it didn't have writing, they put it in the equivalent room in the new house of where they found it in the old house. - They were careful with our things and were able to unassemble and reassemble our pieces. They also wrapped up the furniture items with blankets to preserve them. - They worked quick and efficiently Why we aren't giving them 5 stars: - they stopped at the gas station between the old house and new house and arrived at the new house 30 minutes after us when we were right behind them the whole way up until the gas station. They did ask us if they could stop to get snacks but I didn't realize it would take this long and they did not deduct this from the time they billed us for. - They asked us if we wanted mattress bags for $15 each. I said yes as I figured this would be something we could keep and save for future moves. They did not leave us the bags. So we paid $30 to basically 'rent' 2 bags which I feel we should have been able to keep or not be charged for. Next time I will buy the $15 ones off Amazon that I can keep. - They took a shelf out of our entertainment stand. In the move the nails/pegs fell out. These are specialty nails to hold the shelf in. Now we are unable to use the shelf, and the piece sags without the shelf in. We have since gotten rid of it and gotten a new one. - The top of our desk will not fit properly on when this was never previously an issue and we ultimately can't fix it and will need to get a new one. - They were about to leave and I noticed something was missing so I asked about it and they had to go back on the truck to get it. If I didn't ask, they would've left with it still in the truck. - They did not deliver 2 small decorative pieces of ours that were the last items on the truck- not packed in a box. Which not a huge deal but I noticed shortly after they left, contacted the company, and they were not able to find them. We are completely unpacked and I know these things are not at either of our houses. ** which they did reimburse us for these things which we are thankful for!! Also customer service was very helpful at first when we were trying to find these items and discuss reimbursement, but then it was pretty hard to get ahold of them to confirm our reimbursement agreement and get them paid. It felt like I was tracking them down just to get our reimbursement approved and get them paid. We will likely use a different company next time we move.

    Reign did an amazing job moving my parent's this week... with an hour's notice! I can't say enough…read moregreat things about our experience with this company. They went above and beyond, their team was exceptional and the move went flawlessly! We will definitely use them again!

    Andy Anderson Moving

    Andy Anderson Moving

    3.8
    (17 reviews)
    $$

    We recently used Andy Anderson to move based on good reviews we had read online and they were not…read moreworth the cost. The crew was nice and nothing was broken. However, they were horribly inefficient. It took a four man crew twice as long to move us out of the apartment as it had taken a 2 man crew to move us into the apartment with the same amount of stuff. Also, we had some bags with personal items in a corner that we said we would move ourselves. They insisted multiple times they needed the bags to use as filler in the truck, and when we finally said ok it took extra time for them to use an unnecessary amount of tape on the bags. Furthermore, we had a couch in the bedroom and this crew could not figure out how to move my couch without taking the bedroom door off its hinges- the whole process took an hour, which was problematic as we were paying $225 an hour. That couch has been through six moves with me- 2 of those times I personally moved with the help of an older uncle and it has never taken an hour to move because it's not a terribly heavy couch. In addition to the inefficiencies, we still have bookshelves, a glass insert, and a remote control that they packed up missing. Lastly, I had several boxes marked fragile in big, bold letters and the crew stacked heavy boxes on top of my fragile items.

    If you're in search of the perfect moving company - look no further. IT'S ANDERSON MOVING ( (910)…read more630-6683)!!!!!!!!!! (Should be able to give out 20 stars when it comes to his score) Andy Anderson is a genius when it comes to moving and he will gladly offer solutions to any problem you may have, as well as offering advice that will enable you to more easily prepare for the move. His employees are professional, quick, efficient and very careful with your valuable possessions. Andy and his employees take a great deal of pride in doing their jobs very well - it shows and their customers benefit BIG TIME! As far as I am concerned, there is only one moving company to handle moving my personal possessions. You should make Anderson Moving yours.........

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.6
    (150 reviews)

    I was generous in giving this 2 stars. I know my experience should not be a reflection of the…read moreentire company because I read many great reviews before feeling confident in choosing them. However, my experience was not so great. For starters, many items such as glass lamps, glass tables, and high dollar framed photo did not even get "wrapped" or "packed". They were just set into the truck and later set into my storage unit. The movers were reminded that items such as a living room rug and framed photo were to be packed, yet they were trying to rush out so quickly that they tried to leave so many items behind. The process was slowed down due to phone usage and standing around/waiting for direction. Not to mention it took THREE movers 6 hours to move a 'mostly packed' 1 bedroom apartment into the moving truck. I had everything ready, sorted out and most packed and it still took 6 hours. Which resulted in having to unload the items the next day. I can only hope that my items were properly taken care of when I wasn't looking because what I did see was not very pleasing. My things definitely took a little beating. No matter if your furniture is high dollar or not, movers should handle YOUR furniture/items with the same care. My bill came to over $2600 but after speaking with the manager, even he realized that took entirely too long for 3 movers and took 2 hours off my bill which brought it to $2100. It was still high for the quality of the move that I received especially it being a mostly packed one bedroom apartment, but sometimes you have to take a loss. Like I said, I do think the company is probably great. I just didn't luck out with the best experience.

    THEY'RE THIEVES!!! They stole my iPad Pro and all of my Crate & Barrel dishwares and silverwares…read moreand who know what else they stole. It seems like I have way less stuff and have to buy new stuff for dining after the move. They charged $2400 to move a 1 bedroom materials for 8 miles. For that type price, they didn't even move stuff into appropriate rooms in the new apartment, they just left everything in the living room, plus they stole a lot stuff. I asked them to put them in a storage unit overnight and they declined. They absolutely took an advantage of me. THEY STOLE A LOT OF MATERIALS! Had to buy new plates and everything, to this day I still can't afford to replicate what I used to have. [I'm not a mover and I have no interest in making a bad review for competition purpose.]

    Extra Space Storage - selfstorage - Updated June 2026

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