*** Thorough, communicative, and stands behind their work.***
I recently hired Yvan and his company (ExtraCleaners) for a comprehensive project including a soft wash of our concrete tile roof, a full cleaning of our gutters and downspouts, and a repair of a significant perforation in our standard aluminum gutter system. I paid Yvan $2000 for this service.
From the start, Yvan was excellent with communication. He provided a clear plan and throughout the process, he was proactive about sending photos and videos--including before, during, and after shots--which gave me total peace of mind regarding the work being done on the roof.
There was a challenge, however- the initial attempt to patch the gutter perforation didn't hold up during the first rain, which was frustrating. However, Yvan didn't deflect or disappear; He returned four separate times--at no extra cost- even bringing in a specialist friend to consult on the second and third visits, to ensure the method used (a high-grade sealant combined with fiberglass mesh) was the right fit for our gutter system. He met me on the 4th visit at my property on a sunny day to perform a direct water test with a hose to demonstrate that the seal was watertight and the leaking had stopped.
It is rare to find a professional who will go to such lengths, effectively returning multiple times at no extra cost, just to ensure the job is done perfectly. He took personal pride in the work, and his commitment to standing behind his service--rather than just "getting the job done"--was evident. The level of diligence, communication, and persistence he showed was impressive. Yvan proved he values his customers' trust. He was willing to invest his own time and resources to ensure the work met his standards and, more importantly, mine.
If you are looking for a contractor who is transparent, documents their work thoroughly, and genuinely stands behind their repairs, I would highly recommend ExtraCleaners. They take pride in their work and ensure the job is finished properly. read more