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Extory

3.7 (3 reviews)
Open • 9:30 am - 5:30 pm

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4 months ago

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1 year ago

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11 months ago

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Local Appliance Repair

Local Appliance Repair

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We came downstairs one morning and found a pretty big puddle under our GE refrigerator. I…read moreimmediately thought this was going to be an expensive repair. Oleg pulled the fridge out, traced the leak, and found a blocked drain line causing the water to overflow. He cleared it, checked everything around the fridge, and made sure there wasn't another issue. What I appreciated most was that he didn't try to make the problem bigger than it was. No unnecessary parts or expensive repairs - just fixed what was actually wrong and charged accordingly. Really good experience and exactly how appliance repair should be.

The ice maker in our Kenmore refrigerator had been broken for quite a while. Since the refrigerator…read moreand freezer were still cold, we kept saying we'd deal with it eventually. Eventually come when the freezer started making a completely different, strange noise. I assumed the two problems were connected and was worried that whatever had caused the ice maker failure was now affecting the freezer. The technician checked both issues independently rather than assuming they had the same cause. As it turned out, they were unrelated. He repaired the ice maker and also located the source of the noise around the freezer fan area and made the necessary adjustment. Afterward, he tested both systems before wrapping everything up. One thing I particularly liked was how he separated things that genuinely needed attention from things that could simply be monitores. There wasn't a list of five recommended repairs suddenly added to the invoice. It felt much more like someone solving the problems we actually called about rather than looking for ways to increase the ticket. Everything has been working normally since.

Sakura Appliance Repair - Sub Zero repair, Rancho Palos Verdes, Ca

Sakura Appliance Repair

(203 reviews)

Refrigerator not cooling, contacted Sakura Appliance repair since my sister had previous good…read moreservice with them. First call was on Tuesday afternoon, made appointment for next day (Wednesday) Alex arrived on time, diagnosed problem, gave fair estimate, ordered needed parts, stated they would call when parts arrived by expedited shipping. Thursday evening received call that parts arrived and would be out the next day. Alex arrived Friday early, installed parts, refrigerator is functional. Fair and satisfied with service. This business adhered to their word. I've had other experiences with businesses that don't show up, don't call back, and make excuses. Will use this business again if needed.

The reply is obviously defensive and tries to justify poor service, bottom line. It is ludicrous…read morethat a repair should fail after 8 months. Again, I might just have bad luck, but if you read the negative reviews, you will notice that they all follow the same trend, starting with Alex's attitude, not mine. People don't mind paying for repairs, but they don't expect to have to keep paying to repair the same issue. If they had offered to come out and show/prove that the refrigerator needed a different repair, I would have been willing to pay the service charge. But I am not willing (nor do I feel I should) pay for a service charge on an issue that has reoccurred less than a year ago. If you give poor service, you have to live with the negative reviews.

Extory - homeappliancerepair - Updated November 2026

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