Angie reached out to me respectfully expressing her disappointment for 1 star review. Out of…read morecategories of service, quality and I forget the other, I had nothing to grade you higher on. As I stated earlier, I wanted to use you. I called you a few times after the days that you came by. You agree that it was taking longer than expected but that it was because the Home and Garden Show exposure. You didn't call me, I call you. I called after your visit, but you didn't answer, so I left a vm and text. Later in April, I called you and you answered that time. I asked about the estimate. You said that Danae had gotten my online inquiry and that she'd get back with. I stated that I wasn't trying to rush you and was patient because I want you to do the work. I reminded you that you said, "2 to 3 days (April 14) but it wasn't until April 24 that I got a concrete answer that you will not be doing the job. My contention isn't that you can't do the job, but that I wasn't given the courtesy to tell me that you weren't interested in providing the estimate nor would be able to do the job. If I hadn't called or inquired, I would never have gotten an answer at all. How could I give you a higher rating? You only came to look at the project. I can't grade you on quality, service or promptness because I have no reference point to go by. My review isn't harsh but simply stated as it happened. Danae seems to be the person who makes the decisions on which jobs to take. Maybe a conversation she be had with her if you don't want more reviews like mine.

NC Home Pros is veteran owned which is AWESOME. we love supporting veteran owned companies in the…read moretriangle. their team painted my house, both interior and exterior and it turned out amazing. the team and the owner Angela are so incredibly kind and knowledgeable in everything they do. reasonably priced for the amount of hard work they did. 10/10!

Five Star converted our tub/shower combo into a walk-in shower for our loved one with increasing…read moremobility issues. I can honestly say from start to finish, this company made this process move along seamlessly. Brad came out for a very informative in-person consultation. He was very kind and literally answered every single question we had with ease. He knew his stuff, which in turn helped us make the decision to move forward with this project. We designed the entire shower before he left that evening. A few days later, we met with Bob, our project manager. He did some measuring, penciled in a date for the project, and went over the details of what to expect next. What a nice guy too! We were pleasantly surprised with the date being moved up a week earlier. Shauna kept us updated during the whole process. Her communication was on point. Our installers, Tyler & Ben, showed up on a Thursday morning to start the project. Talk about courteous & professional, these two guys were outstanding! They worked nonstop all day Thursday & Friday to get this done for us. They even made sure our mother had access to the bathroom if needed throughout both days. We are more than happy with the end result! Huge thanks to all of you at Five Star!!

When our household grew this fall, we knew it was time to replace a 47-year-old shower in the…read moreupstairs bath that was perpetually leaking and painfully showing its age. My wife researched potential vendors and set up three appointments. Five Star Solutions arrived first, and after working with them for 20 minutes we both knew we would not need to talk to the other two vendors. They clearly explained every step of the process (including financing) and applied no upselling pressure. We scheduled the install, and when space appeared on their calendar they even contacted us to see if we wanted to start early. The two-person crew completed the job over two days, and we are completely satisfied with the results. There will be other projects in the future, and we know we will only need to make one call to schedule them.

Unfortunately I cannot comment on the quality of Wrenn Home Improvements because I have not had any…read morework performed by them. I have however, called, had an estimate appointment with Mr. Wrenn himself. He was very kind, informative and efficient, having spent over 1 hour at our home. He told us that he would have an estimate for us ready on Tuesday, which was 6 days after his visit. Those 6 days passed, and we received an email stating that they had some complications with their business and would be a bit longer than expected. We were okay with that. 4 days later, (now 10 from the date of estimate appointment) another email stating delay. Fine, now it's frustrating. Now, 16 days later...we received an email saying they cannot deliver an estimate for our job in a timely manner and are passing on giving an estimate. I guess they don't want our business, this is very disappointing.

Unfortunately I can not comment on the workmanship as they refused to call me back after several…read moreattempts. I shouldn't have to beg to pay them for their services. If apathy to customers is the norm, i would think that the attention to detail regarding workmanship would be the same..... to bad, I really wanted to stay local....

I contacted Greg to remodel 2 bathrooms in my 1950's house. The challenge with my remodel were the…read morefact that the floors and walls were not perpendicular nor flat. Bathroom 1: Hall shower where the shower floor did not drain, leaving 2 gallons of water on the shower floor. The in-wall valve (rough in valve) made noise when the shower was in use. 36" x 36" corner shower. Greg tore out the old showers and started working on the plumbing. He added additional framing to accomodate the new tile, replaced the rough-in valve and some of the existing PEX piping to accomodate the new shower system. He framed out a new shower floor and reworked the floor to allow for great drainage. He water-proofed the backing and floor with the appropriate membranes and started laying the tile to ensure the look was even and straight... a real challenge in any 80 old home! Bathroom 2: Master tub / shower combo which had a recirculation system built into the tub. The mold coming out of the recirculation system was constant and no one wants to take a bath in algee / moldy water, despite numerous cleanings. Greg replaced the tub, old tile and installed a new rough-in valve for the shower. The old floors posed a challenge, but Greg made it work so that the tub was stationary, and installed correctly. The subway tile was installed on 3 walls of the tub, and new plumbing was installed using PEX / Sharkbite compression fittings. I wanted to work on painting the walls, as I am a lot of experience with drywall, flattening and correcting wall blemishes and paint. Overall, Greg to a great job. He overcame the challenges of the non-flat, non-perpendicular walls to ensure the tile lines were consistent across the walls. We worked through the project challenges and he even added a bathroom vent in to the Master bath for appropriate humid air venting. Even after months of use, I see that Greg cares how the tile looks and performs. Greg also installed 2 bathroom vanities (the sink / cabinet) and the associated faucets in both bathrooms. I am now enjoying the new showers, and am seeing the results of the showers actually being quiet! No more loud noises as people shower! The shower actually drains great, without any squeeging of the floor! Plus , they look absolutely fantistic. The vanities work and look great!

I hired Greg to renovate a half bath that had a toilet that leaked, damaging the sub floor and…read morehardwoods in the hall. The first red flag was Greg's cartoonish quote for work. Greg is a smooth talker and made it seem like it would all be good. He said payment would be due upon completion although there was no mention of this in the "contract." Turns out "Remove vanity and install custom vanity" means ripping out the large existing vanity, sink, and huge mirror and then popping down the pedestal sink THAT I BOUGHT. Period. Red flag #2: When I asked Greg about the massive drywall damage, he said "Is it in the contract?" The agreement does say he does not cover drywall repair, but this was literally left in a demo state. On Day 2, while the entire floor was ripped up with the crawlspace exposed, Greg asked me for a check. I said I planned to pay him with a credit card and it would take me a few days to move money around to give him the equivalent of cash. Day 3 he walked off the job claiming non-payment. After I calmly explained that I could not be in non-payment because no payment was due, Greg came back the next day like nothing happened... All of the insulations under the half bath was wet so it had to go. Greg did not want anything to do with replacing it. I went out and bought insulation and installed it myself. Either Greg or his plumber, Drew, cracked the first sink basin during install. Luckily Home Depot replaced it with no questions and Drew came back and installed the new one. Drew was actually great. I did all of the leg work for the return, so don't expect Greg to actually stand by his work or take responsibility for mistakes. Greg made it clear he does not do hardwood floor repair and I was fine with that. Turns out, my hardwood flooring guy discovered that there was a strange strip of plywood sub floor installed to fill a gap that was not actually supported. We found out why when he pulled it up. See photos. Don't expect structural repairs to actually connect to other structural members. Don't expect your tile OR subfloor to be level or flat. Don't expect a professional job.

We recently hired Justin to build a flower bed around our home, and the experience was excellent…read morefrom start to finish. He was professional, punctual, and clearly knew what he was doing. He took the time to understand what we wanted, offered helpful suggestions, and delivered exactly as promised. The quality of the work really shows--everything looks clean, well-structured, and has completely elevated the look of our home. Pricing was very reasonable for the level of work and attention to detail, and he was great to work with throughout the entire process--easy to communicate with and very reliable. Highly recommend if you're looking for someone dependable who does high-quality landscaping work.

Amazing! Great communication and honesty. Good quality work at a perfect pace. Highly recommended.read more

Tim and Robbie remodeled our kitchen and hall bath. We have had so/so experiences with remodelers…read moreand contractors in the past, and we were apprehensive coming into this. However, we found Tim's crew is courteous, respectful, and clean. which made the process much easier on us. Also the work is impeccable. Tim is very knowledgeable about building codes and carpentry which helped guide us through the process, and he works with Kitchen's By Amy for cabinets and hardware. The process was smooth and easy. We are very happy with our new bathroom and kitchen, and we will not call anyone else for remodeling projects for our home.

We had total kitchen and master bath redo. Tim and his team were a pleasure to work with…read moreconsultation through final product. His team and the sub contractors were all very professional. Appreciated Tim and teams' ability to adapt and pivot keeping the project moving smoothly (think city inspectors not showing on schedule) and our own wishes / tweaks as the project moved along). As well, if you choose not to vacate during renovation, the team has awareness and sense of ownership in keeping your home clean at end of day. Would certainly recommend their services.

Needed some work done on my first floor to replace a back door and flooring. These guys had…read moreexcellent communication throughout the whole process, always letting us know when they would be here and arriving on that time. All the workers were polite and considerate. Most importantly the quality of the work was fantastic and I am super pleased with the finished product. I highly recommend this company!!

These guys put in a nice wood floor for me. They did great work and they were fast. Also the crew…read morethat was here were excellent communicators and answered all of my questions clearly. I also like their warranty, as well as their PCI thank you cash program.