This place is not bad on the inside, except a few glitches. The key card doesn't work properly. Have to keep coming down to the reception to have it reset the swiper key card. Another thing is the trash outside was full and crowded and never emptied. The outside of the Hotel was full of dogs urine everywhere and dirty! The corridor of the hotel inside was dirty, no vacuuming whatsoever until after a week or so. My dad stayed there for 3 weeks and luckily the inside was pretty decent. It has a little kitchen with stove, microwave, and a fridge. Pretty comfortable looking from the window inside and pretty clean. Bed is comfy with a sofa and a TV, studio vibes. Nothing to complain on the inside, but if you go outside it's OMG scary but it's liveable lol Well, for the price of $70 per night through 3rd party, not much to complain about, so I gave it a 4 rating read more

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Great quiet place to stay at when traveling, front office customer service was great, the guy Enrique was kind and polite Everytime I passed by. Totally recommend read more

I wish I could give this place a negative 10. This is THE MOST DISGUSTING hotel I have ever booked. The photos on booking.com and Hotels.com are misleading they show EXTENDED STAY rooms not this sh*thole. The "Hotel" has tweakers outside all damn day and night making noise the moment you step into the "Hotel" it wreaks of Cigarettes and weed. the elevator smells sooo bad as well and it looks like it hasn't been cleaned in months. The halls were tainted with Cigarette smoke. it smelled sooo awful. the smell stuck to my hair and clothes. MY ROOM...My room smelled like chemicals but once that wore off, the room smelled like Piss and FEET. Black spot immediately on the bed. hole in the carpet. Carpet not connected to the wall. I felt so uncomfortable there that I decided to not stay there and called a friend. I HAD to stay one night, the very last night of my booking. I woke up with BUG BITES ALL OVER MY ARMS AND LEGS. That was the last straw. I called in regards of a refund and they refuse to give me one so now, i'm pressing the issue even further. This place should be shut down. read more

Yeah. I should've looked at the reviews beforehand. Went into a room that immediately reeked of dog piss. The floors are stained with all type of unknown crap. There was dog food all over the floor from the previous occupant. There was hair on our pillows!!! Long red hair that didn't belong to us. There was black marks on the sheets. Which had no blanket, it was just two paper thin sheets stacked on each other. Strange white dried liquid stains in the cabinet and under the sink. This place was completely unsanitary and the only reason we stayed we because we were so ridiculously tired. I with I could rate negative stars. I'd pay $40 a night for this place AT MOST. This was like those dirty motels you see in the movies I was astonished! read more

Disgusting bathroom!!The bathtub had hair, grime; plus a used tube of shampoo! On the edge of the tub, next to the shower curtain was more particles & dirt! No toilet paper! Microwave was on. The room advertises 'non-smoking' Basically the whole room & hotel was used by smokers, a distinct odor of smoke. There were smoke burns in bathroom, furniture & rug. Paint is chipping on walls. The headboard was snagged, torn. They wanted to charge me a fee for a twelve I used in attempt to clean the bathtub! I insisted to refund my $100 deposit & they did. This time away from home with my 2 pups away from the fireworks was supposed to to be a pleasant getaway. It turned out to be challenging with my room and the unkept property. I am requesting a credit and I am awaiting a call from the manager, Dishang, they couldn't give me a last name??! I have stayed at other locations for the 4th of July, in other cities and this is the most revolting property. read more

If you want a place to stay thats decent then your ok here. Its not the fancy, super detail clean, great smelling place. But it does the job. My more than 1 day stay was fine. This place is pet friendly so it does smell like animals (fur alergy, pee, noise). If you need new towels you need to take your dirty towels to reception desk and trade them for new ones is the only way. Shampoo and hand soap are provided but so so s If you need a blow dryer you need to go to reception desk and pick it up yourself to get one ( its a small not so powerful blowdryer too) the room has an iron BUT its not so great beraly does the job. Yes the place smells like food all the time cause their is kitchens in the rooms people are cooking. Basicaly its ok here. Does the job. Beds were fine. My stay was fine relaxing. Here are some pictures. read more

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This hotel is an absolute dump. The manager is a young kid with a big attitude. Rooms are dirty and mostly nothing works. The carpet is so old and smelly it looks that it's just padding left. This the microwave and refrigerator in a room read more

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Had family coming from out of state for the weekend. They booked two rooms. Neither of them were good, but one was so bad I had them come stay with us instead. No pillowcases, no toilet paper, and only one bed had sheets- but the sheets were covered in pee. Upon bringing this up to the staff, we were blamed for not inspecting the room at check in. They also threatened to not refund the room because the man didn't like the "look" on my 19 year old nieces face. Do not recommend. You're better off sleeping in your car. read more

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Ghetto stay! Toilet seat not attached properly, holes in shower curtain, mowers outside early in the morning! The smell of weed, dirty stinky weed! read more

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The hotel rents to homeless people and they spit on the walls and leave dirty drug needles in the rooms. One lady said she found a gun under the mattress, another woman said her room was infested with fleas. Somehow they ran out of soap toilet paper and trash bags. The front desk argued with me over cleaning my room after a week. I went to get fresh linens to clean and change my bedsheets a just to find out they don't have any. Very disappointing!!! read more

I booked this hotel through booking.com and paid in advance. They called me the day of I was to check in and told me that they double booked and I couldn't get my room. I called to get my money back and the punk ass kid at the counter says he can't do anything and he has to talk to his boss. I told him to take down my email because I want it in writing that they canceled the room not me. He hung up on me. I will let you guys know if I get my refund from booking.com or from these retards. read more

DO NOT BOOK A HOTEL ROOM HERE! The minute you walk into this hotel it has a strong disgusting odor. Not only were the rooms dirty but the sheets were not washed correctly had stains on them. After going to the front desk some male working there was rude when I requested shampoo and ask if I can change rooms! I travel alot and this hotel has been the worst experience ever! Never booking here again ! Save your money from booking here ! read more

PLEASE FOR THE LOVE OF GOD....DO NOT BOOK HERE BEWARE OF THIS MOTEL.!!!!!! This is not an extended stay America. They went out of business but all of the buildings are now owned by individuals who will probably rob you like they did me and my family. They use a predatory towing company they get kick backs from called Quick Tow.... they're ok with towing your car even if your parking pass is in the car, if it's accidentally covered slightly you're getting towed. Now regarding my nightmare that is EXTENDED STUDIO HOTEL SUITES -San Dimas THEY HAVE THE MOST INCOMPETENT STAFF AND MANAGER. Deshong, Sarah, and the guy who got our car towed, all of them should not be allowed to be in hospitality when they lack it in the first place. sandimasmanager@gmail.com is the email they gave me to get my issue resolved and clearly they are not even connected to a professional company or corporate so if you get treated like I was You have no back up from a corporate customer service stand point. You will have no choice but to seek legal advice regarding the violations, damages, and discrimination I faced at this place. I'VE NEVER BEEN TREATED SO RUDELY FOR BEING A RESPECTFUL PAYING CUSTOMER. THEY FIRST WRONGFULLY TOWED OUR CAR THE 3rd night staying there! Their front desk agent is a rude dark Indian guy maybe late 20s with a faux hawk who yelled at my husband for asking why they towed it. THEY eventually admitted fault and gave us a night stay for the wrongful tow that not even comes close to the fees for getting our car out of the tow yard. Our parking pass was in the car. Only reason we continued to give this run down motel our business is because it's sadly cleaner than most places. I was hoping the towing issue would be the end of it but no.... Last straw yesterday which was our last day at this hellhole. I booked our exclusive room type which we had the whole time. when we rebooked last Friday she assigned our room as accessible which is what I wanted. I booked accessible room which is handicap accessible. My husband has a condition which our service dog helps him with and it is useful to have this room type. We booked it again for May 13th and usually never have an issue extending. In their system saying we booked a standard queen room. I tried to tell her my reservation through the booking agent super.com shows my room type. She then makes something up that it wasn't the only accessible room type. Stop the bs! I told her to please call her manager or boss man as she calls him and I said please he knows us from our towing incident. She still denied it and bangs on my door telling me I need to move rooms while I'm working. I work remote and could not change rooms in the middle of shift. That's why I booked the night before. I told her that and she called the police on me. They caused me money and time from work. I am beyond livid with this experience and will seek full legal counsel AGAINST THEM, They're MANAGEMENT GROUP AND WHO EVER HAS TO DO WITH THIS ESTABLISHMENT IF YOU CAN CALL IT THAT! regarding this motel, MY HORRID STAY and damages they caused myself and my family. BEWARE! read more

The site states amenities of free coffee/breakfast/blow dryer/ extra pillows etc... the coffee muffins etc- they put one pot of coffee out at 6:30, once it's gone, that's it. There's no breakfast. You're allowed the two towels and good luck getting another. Same with pillows, two. No blowdryer. No coffee pot. The first room they sent us to we walk in and it was literally flooded, an inch of water covering the entire room, the worker wasn't even phased and just gave us a new room- that one had a cockroach that welcomed us. The key cards never work. You have to get them rekeyed every single time. They will tow your car if you don't have a parking permit- but they'll forget to give you one, that's your fault. Basic cable, like maybe 13 channels? And that's generous. Literally at 10:50am they come pounding on the door to make sure you are not 1 min over check out which is 11. On the plus side, if you're looking for a plug/connect, you'll for sure find it here. read more

Horrible place !! Don't ever stay here ! It's ran down the manager doesn't know how to run it ! He has unprofessional staff! Specifically the morning staff that doesn't come dress professional! Looks like she just rolled out of bed ! Save your money n go elsewhere! They take your deposit claiming you damage there towels or sheets when you tell them they came like that ! They let druggy guests stay there ! The pictures they post are not what the rooms look like ! It's supposed to be a smoke free hotel and the employees smoke right by the door to enter ! I only gave it one star because you have too but they deserve-10 read more

Do not stay here at all costs. There are numerous complaints against this hotel. Unfortunately, I was also a victim. It rained one night while I was staying and 3 places on the ceiling leaked. My new clothes I just bought, my work documents and important calendar were soaked. I immediately asked for a compensation and was dismissed at the front desk. He told me to email the manager. What the heck? I had to stay in the rain soaked room for hours until they got another room available. No compensation for my ruined things as of yet. They did put a Home Depot bucket under leak...stay at your own risk...​ read more

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This place is garbage! The front desk people absolute kooks. Super rude and if you're in a hurry, you're burnt. I guess my girl said a cuss word so he proceeded to call her "f***ing rude"Apparently we lost a washcloth so they kindly charge us an extra $10. Don't get me started with the door keys if you're not easily frustrated these things will test you. I'm pretty confident that 90% of the room hasn't been cleaned in who knows how long. To say that just about every aspect of our stay was unacceptable would be a serious understatement. My expectations were pretty low from the jump and still they managed to not come close to meeting them. I could go on for days, but I imagine you get the point by now this place sucks and run by people that suck. It' was shameful. read more

The odor is just bad all over. It's non smoking within 100 feet of premises but you will see smokers just outside the lobby. Smoke-free room smells like smoke. Had to spray febreze all over the room and even in the hallway. Had the window open to let the odor out. read more

If there was a negative 1star, that is what I will give this place...shouldn't be call a hotel or less then a motel. The staff are rude. Not helpful at all. Elevator was not working but still gave me a 2nd floor room. Had to ask for 1st floor he acted as if I was bothering him. Rudeness with all staff. Called to request my ID, which they didn't returned. I asked for the name of his manager, hung up. Called back got Brenda on the phone. Put me on hold never returned. Will report this place to the better business bureau. People DO NOT STAY AT THIS PLACE, unless you like being treated in the most disrespectful manner. read more

Always amazing service Bri is a 10/10 at her job!! and they price match online! Located near a lot of food places as well!!

This place is the actual literal worst. Expect hair and random earing pieces. Please avoid at all costs. Owner/manager are very unprofessional and really dont care about their terrible business. They claim thay the bed bugs that I found on the mattress were crumbs from food. This place is truly disgusting and smells terrible. AVOID THIS PLACE AT ALL COSTS!!! read more

rooms are no clean. No amenities! first room had leaking plumbing. Second room clogged sink and no blanket. No water or coffee

I've already reviewed this property once after checking out and i need to further add that its now almost 3 weeks since my horrible experience and this establishment still has not returned the deposit to my account. I've offered to allow them to review my account but they refuse instead insisting that they refunded the money already. It's already by far one of the most disgusting hotels I've ever seen but on top of that they seem to be crooks as well I wouldn't stay at this hotel unless your fond of bugs and scam artist. The staff is almost entirely unhelpful and ignorant of normal hotel opperations read more

Although my initial impression of my room was unpleasant. After bringing the issue up to the front desk they immediately accommodated me with giving me a new room. Which I was really happy about. I love the location of this extended stay. The staff has made my stay exceptional. I don't believe this stay is top of the line but for what it is it works and you will be comfortable! Around outside the property it smell of urine as many guest have pets. The stairwell has a weird old people smell. The elevator takes a minute so if you get on there and it's taking awhile don't think your gonna get stuck, it just takes a minute! Overall it does the job and you'll be comfortable. And OH although you have a kitchenette you will have to provide your own pots/pans/utensils! So if you are looking to stay somewhere for a long time where you'll be comfortable and not have to come out of pocket too much, this is the place for you! read more

Showed up to the hotel the guy has such amazing customer service great personality the environment is great as well 10 out of 10 for everything read more

Wow... you might want to consider staying on the streets of skid row over this place. Disorganized, rude, and malicious staff. They don't uphold their policies and purposely screen calls from third parties such as kayak, booking, etc. The room I forced myself to stay in for three nights was filthy. Candy on the ground from previous guest. Drink rings and residue on every surface. Vomit embedded in the desk chair. People are getting searched and arrested in the property. Animal urine and feces is left at every side and front entrance since animals are allowed but not regulated. Hotel employees just step over piss puddles and drug paraphernalia. The keys don't work for rooms and you constantly have to be let in throughout your stay. After 3 nights of a two week stay I had had enough and needed to leave. I felt like the place was making me sick and the constant noise from drug enthralled tenants was a nuisance. Their staff forces you to call your third party booking company and then screens calls from them regarding cancellations and refunds. We even merged a call with booking.com and the front desk and the front desk (named hersh) blatantly lied and said I was still staying in the property. We will file a dispute with BBB and our credit card companies after spending two days calling them and being lied to, scammed and ignored. Seriously, stay anywhere other than this dumpster fire halfway house. Shame on you for taking advantage of people who are down on their luck while allowing them to destroy the property for other guests. 0/10 on every aspect of this slum. read more

The people who checked me in during the day on 10/25 were nice however the moment you walked if it smelled like Snoop Dogg was there all day. We watched people come back to the front having issues with their keys and sure enough we had issues with ours as well. The night crew enforced the no smoking policy strangely as well. She asked the person "you are not the type to be smoking in your room are you?" Unfortunately they also had overbooked so instead of a double he had to settle for a single. I went to ask for shampoo because they don't leave it in your room there's a sign to ask for it at the front desk. She couldn't find any but the lady in the morning was able to give me some. The bathroom lights in room 126 were dim and the microwave also didn't work. read more

The customer service was horrible unfriendly and rude from the reception clerk and the manager. I'm a travel nurse and have been lodging for five years since Covid. If you are a woman professional don't go to this place as the men working there are unprofessional and have no courtesy to help an out of towner. The worst I've experienced in Los Angeles county.. read more

Great stay at Extended Studio Hotel! Clean, spacious rooms and friendly staff made it a comfortable and hassle-free experience. Highly recommend! read more

Room filthy, obviously housecleaning doesn't bother. Broken microwave, loose toilet seat, shaky towel rack. Child's dirty handprints, spit, and face prints all over the cabinets and window. Slow bathtub drain, some kind of funky stuff on the bed skirt. Woodwork and cabinets rotted out, cigarette stains on bathroom sink, ripped curtain and missing parts of the curtain rod. I absolutely did not sleep at all for fear of bugs. NO! ALTHOUGH THEY SAY THEY DO ON THEIR WEBSITE, THEY DO NOT SUPPLY DISHES AND UTENSILS IN THE KITCHENETTE, OR FREE BREAKFAST. The only reason i booked a two night stay here even though i know the area is because i needed a kitchen to cook for my husband after he gets off work, WE ARE NOT ON VACATION, and after paying full price AND a pet fee, i figured they would accomodate us professionally and fittingly. Theres abviously two seperate parts to this hotel and they put me where I shouldn't be because of my dog, and there is no breakfast (what a joke, granola bars and packaged doughnuts). I went to the front desk to inform manager about the terrible shape of the room in the morning. She seemed concerned at first and then said "bottom line, what do you want? How can we rectify this?" I explained that MY room was now cleaned with clorox wipes by myself and I got a new microwave, not worth the move for just one more night. My house is under construction here in San Dimas. I asked if she had a king size bed studio available in the part of the hotel where they take more interest in guests satisfaction and i asked if i was placed in the area for the homeless with hotel vouchers. The location is near the freeway and EVERYONE knows they live near the 57 over pass in the bushes and behind buildings. I've been told by law enforcement that when they get their checks or hotel vouchers they stay in Motel 6, a block away, or here. Manager got offended and said "they wouldn't put a trader Joe's in a bad area" Wow, really??? That's your snickery response? The outside of this hotel is filthy and terribly kept and pretty smelly. Trader Joe's is in san dimas but in a completely different area. I've lived in San dimas all my life and it's an absolutely wonderful law enforcement loving community, but this is where the homeless are gravitating to. I had a legitimate question. "Did you put me in that side of the hotel?" She said they dont have seperate areas. But yesterday I saw a couple very nice seniors and professionals ON THE OTHER SIDE. Let's face it, any intelligent person would see that I had a valid point but she was beginning to look at me with empty eyes and plugged up ears. Why? Because either shes falling down on her job as THE MANAGER OF THIS HOTEL, or she's lying to me about seperate areas after putting me on the "no service, no upgrade, no cleaning" NO RESPECT side. I left at 10am to check on my home construction, and take the dog to the park. After getting tired of fussing with my TV remote because the part that clips on the back to hold the batteries in is missing a small part, I went down to ask for another remote and another towel. I have one towel on the floor in the kitchen and one under maggies water and food bowl to keep the already dirty floor from getting gross. My husband is coming today after work and needs a towel to shower. The guy at the front desk said they have no more remotes and taped the batteries in. Ok. Then he said I had to bring my dirty towels down before I can get another one!!!!!!!!!! BRING MY DIRTY TOWELS TO THE FRONT DESK IN ORDER FOR ONE MORE CLEAN FRESH TOWEL AFTER PAYING EXTRA FOR THE ROOM!!!!!!!! Look, if your lucky, you may get a nice room reserved for special guests or something and how thats determined I'm not sure, but I have a dog and they charged me full price for her too, then put me in this dilapidated filthy room. I just told him "you guys charged me 50 more for my ESA (not a full service dog but trained and certified anyway) and can't give me another towel without making me go get my dirty ones?" The guy at the front desk went to the back and slammed the door. Again, just look at the reviews and you will see that this hotel saves areas for people on the down and out (government assistance) and then put normal people in those areas and charges the same but lacks cleanliness and amenities. NO!! no breakfast. NO, no more fresh towels at the front desk unless you produce and TAKE DOWN!!! your dirty ones!!! So if your using them to wipe your feet or protect the floor in a hotel with dirty floors, then your screwed. You better bring towels and dishes and silverware AND a coffee maker because they don't have them in the rooms. This is by far the worst hotel stay I have ever experienced. read more

Extended Studio - This is how im using the towels. Plus my husband showers after work. So he took his towels down and got two new ones. - Hotels Near Me - San Dimas, California

When It was time to get my deposit back first they tell me the room is missing a sofa sleeper than they charge me for a blanket and a comforter which when i checked out the comforter was their how it came up missing i dont know but they got real shaddy when i was and the carpet had a foul odor like from animals being in the room other than that its like a 2 star place maybe 11/2 star to be honest if you can go some where else what they charge its not worth it you'll be happy if you did read more

Where do I start. If only the Bates Motel had an opening. I arrived at night and almost missed it because sign was not lit or poorly lit. Several people were sitting in the parking lot drinking or smoking they were there even there when I got back from dinner. The night clerk was friendly I checked and left to go to dinner it was late and I was tired. I got back unpacked and then noticed that the floor in the bathroom has foot steps all over the floor not my tread marks. The tub had marks and I'm not sure if the bathroom had been cleaned. Rooms down the hall some marked for pets and multiple doors with out signs had pets. My roomI could just hear the pets. I accept it one night I'm exhausted the hotel staff is not in by the time I discovered this. I pull back the sheets hair between the sheets not mine I would sleep on top of the sheets. The sheets are 120 grit sand paper. Sleeping with my close on was a better idea. I dropped part of my Cpap on the floor and pulled up hair on it. So I washed my mask. Bed comfort was about as comfortable as a bail of hay. The positive it was quite one the dogs calm down. In fairness the hotel allows dogs for a 25 dollar fee. I suspect the two very large dogs may not have been the size the hotel was talking about When I checked in I asked about breakfast and they explain about grab n go So morning arrived early hard bed sheets that are rough I figured I would get up. The alarm clock has bright red numbers that light up the room and the smoke detector a green light The shower had good pressure but was a hand held unit that need to be held even when in the holder I packed to get out it was just before six and I packed my car. I walked in for my grab n go breakfast. Coffee no decaf and hot water. The food a muffin packaged some granola bars and Oat meal No spoons however So even though the office did not open till7!I was able ask the clerk. He said you could use the spoon in my room ( did I mention no plates spoons etc in room)' He did find a plastic spoon But grab n go should have a spoon. Most extend a stay have a plates a pot n pan etc I was told this location only has these items by request. The positive is you can walk to diner Freeway close off the 57. But I suspect the Motel Six or Holiday inn would have been better I came out here to avoid an early morning drive which I did. But sleep would have been good and clean would have better read more

This was the scariest hotel I have ever stayed in, it smelled like mildew, the room was very dirty, the bathtub was dirty, an inch of dust on the furniture, blood stains in the hallway floor and elevator including the smeared blood on the elevator wall, the outside was littered with trash, we had to find someone in housekeeping for some hand soap because there was none in the room, the room door was not locking safely, Keep waking up every hour for daylight and couldn't wait to get out there. I was going to take pictures but it wasn't worth it! Overall I would NOT recommend this place!! NEXT TIME I WILL READ THE YELP REVIEWS read more

This hotel is a great IDEA for people who need a long term place to stay. But an idea is all it is because the rooms are all missing something or in need of repair that you are being charged for. The spoiled kid running the place is the nephew of the owner and answers to nobody. For instance, stealing money from bank accounts, lying to residents or raising the rent while you are asleep. In the morning you find out you have an additional balance due because of his retroactive adjustment of your agree upon room rate. The owner hides behind the nephew and appears completely unaware of the abuses of the residents. There is no way to directly contact the owner. Everything goes through the nephew. The promises made by the nephew are NEVER KEPT! When confronted about these promises you are met with COMPLETE DENIAL of ever having made those promises. I have been told there will be a meeting with the owner but to date he has never shown up. read more

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Booked a 1 night stay around 11am for the same night, I arrived at the hotel around midnight and no one was at the desk. After about 20 minutes of waiting by the front, the desk worker who's name is "clay" comes out of the back room. According to the front desk person "Clay", their system does an audit every night for about 3 hours. Therefore he was unable to check us in, OR give us a new room. ** "CLAY" stated that we we needed to wait 3 more hours (3AM) if we wanted a room here.** We have been driving for hours coming from Northern California and was denied a stay at this hotel by "Clay" because of a system audit they do from midnight to three AM every single day. Now (about 1:30AM) we called several other hotels and found "red roof inn" just down the block. We were able to book a one night stay there and the room was very clean, water pressure was good, and the personal AC/heater unit in the room was excellent. TDLR: If you're thinking of staying here, save your time and money by going a little down the street and staying at "Red Roof Inn". read more

Went to stay for 1 week .. booked on Sat , I started noticing a smell so I asked to be moved , I was told I can on SUNDAY .. Sunday , MONDAY .. asking no response .. this motel has carpet where dog urine smells really bad .. the owner has been notified I checked out on Tuesday .. and I've still haven't recieved my refund . It's been 2 weeks now .. this MOTEL will fool you into believing it's nice .. overall- a good clean up will help a stay - NO CARPET is needed .. they let ALL dogs aboard - dog poop is all around the building - you have people on drugs come and go around the property .. if you want a DOG/ OWNER motel with life long tenants .. this is for you .. anything above I wouldn't sleep or brush my teeth there, the staff does there best . Shout out to ERIK & EURQUIE .. they tried their best .. but the 2 owners ( the lady & guy ) they're NOT professional .. I rate this MOTEL a 1 star read more

This place is horrific. It smells like rotten food and cats.... I cant breathe in the room. And the people upstairs are cracked out banging everything. It's 3am and haven't been to sleep. So miserable read more

This is the worst ran business I have ever seen I rented a room for my friend who is an older gentleman with health issues and they gave him a room with no air conditioner when the heat was 105 outside for 2 days he had to suffer without an air conditioner because they couldn't get somebody to come and check and they would not change his room. They refused to give me a credit back they refused to come pay me day they were rude they basically said that we were lying they tried to make up excuses and say that that the manager overheard the conversation the manager wasn't there at that time the girl who said yeah I will have maintenance go didn't put in the log book that she had requested maintenance because she never did so my friend had to stay in the room that was measuring up to 115 degrees hot for 2 days this place is horrible and they do not want to take that they did anything wrong they're blaming it all on us stay away from this property read more

Great place to stay, very professional staff and very nice rooms and safe. Martha at the front desk was very helpful and sweet! I will definitely spread the word. read more

I checked in on a day that was 104°. The air-conditioner in my room was struggling. I had a refrigerator full of food. The refrigerator worked the first day I even used ice from the trays. The next day the ice was floating in the trays and The food in the refrigerator department was cool to room temperature. I am formed the clerk and the manager downstairs. The manager offered to come up and check but they just gave me access to the refrigerator in the next room because the maintenance was not there. He told me not to try to eat the perishable foods and I agreed. I was asked to make a list of the foods I had to throw away. I made a list and took pictures of all of the food I was throwing away. I brought the list down and all of the food in the bag. I emailed the manager a picture of the food I was throwing away. The next day I noticed how much cooler the room was that was holding our food and agreed to move to the next room. I moved from room 228 to room 230. No I know that the air conditioner was not working and the original room. The carpet in the room 230 was sticking to my feet so I knew the carpet was filthy. I kept my slippers on. I never got a reply from the manager after getting my list disposed perishables. Around $40 worth of food after discounting the items that have been opened. At checkout I was told the manager was gone until Monday and I can try emailing him again. Stay tuned. read more

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