I am very disappointed in the quality of service and with the lack of professional responsibility demonstrated by this company.
If I had not had another, more knowledgeable contractor watching out for me, the installation of my doors and windows would have been substandard, of the poorest quality and not weather proof at all. It does not matter if you have triple pane windows if you have gaps that suck out the hot air and draw in the cold air.
This company left trash, nails, and debris from the removal on my new roof, in my grass, flower beds and driveway repeatedly, after I advised them I wanted site clean up after every visit as I had others coming and going (including potential customers). In fact, my Contractors helper stepped on one of the nails that was left in the drive. So even though Justin said he understood my concern he did nothing to enforce clean-up or to take the debris off the new roof.
In addition he was a month late installing the windows and doors, he left broken windows (new ones) and screens (new ones) and expected to get paid before replacing them. He did not install the proper weather guard under the new door so if we had had a windy rain storm water would have come into the home. He removed my brand new keyless entry lock and threw it in pieces on my steps and installed his own lock for some unknown reason. When advised to re-install my new lock he tried to tell me there were pieces missing and the lock had been installed incorrectly. He agreed to leave the old windows and did not. His installation of the windows was below standard and they left gaps; filling the home with mosquitoes, nor did he cover my windows after removing the shades, leaving my home ripe for break-ins. And, I had to text-argue with him about the door installation that was part of the sales agreement.
My contractor had to continuously monitor him and his crew in order to have things properly installed and repaired. I had to threaten to not sign the loan docs until all windows and doors were installed to our satisfaction, even though I had advised Justin he would have to satisfy my Contractors expectations.
So, even though Exquisite was late with installation, repeatedly performed below grade, had to be micro-managed, and still had not completed all the work he expected to be paid. Justin contacted me 3 times while I was working (and in meetings) to let me know his "cut off" time was 10 am and I should sign before then as to not "delay" his payment. And yes, he was paid in a timely manner once installation was completed and to my Contractors satisfaction.
I do NOT recommend this installer and wish I had contracted with another company. I was not happy that he required supervision in order to work to the standard that should be the norm rather than the exception. I no longer trust him and would not hire him again for any other home in the future. Hopefully I never have to replace any of these windows because I am sure his warranty is just as bad as this experience was. read more