Charene is seemed like she was a hard worker and she was physically at my house for many hours, but the house never turned out as she promised...especially for how many hours she spent there (it was a move out clean). Overall, I would not recommend her for many reasons. As you read all of this, keep in mind that she knew I was no longer living in the house (bc it was empty) and thus had to drive there to open it for her each time...and that we were moving and had 2 toddlers.
First, she was late by 1.5 hours the first time she came. Our appointment was set for 9am, she notified me at 8:40am that she wouldn't be there until 10am, and then she still didn't show up until 10:30am. My house was completely empty bc it was a move out clean. When she texted at 8:40am, I was already almost there to open the house because I wanted to be punctual for my 9am appt. I had my 2 toddlers with me so we had to find something to do for 1.5 hrs. While she was there, she kept asking me for stuff that she didn't have (I.e. a mop, etc).
They didn't leave until 7pm that evening, so they did put in the hours for the job. My neighbor ended up locking up for me after bc I couldn't come back. I was very unpleasantly surprised when I saw the house two days later. There was lots of stuff missed considering how long they were there ... and mind you, my house was not that dirty to begin with.
I was promised a "sparkling clean" house and this was far from that. Baseboards were dirty, doors were dirty, the floor was dirty downstairs, countertops in the kitchen and bathroom were full of residue, the stove was full of residue and didn't even shine. The shower curtain and rod were thrown on the floor in the bathroom. There was other stuff as well but that was the biggest part. She was responsive when I expressed these things and I had her come for a reclean a couple days later. We were on a tight schedule because we were driving up north for our move that morning. We also had the property manager coming at 9am for pictures. Charene was made aware of all of this ahead of time. I told her I had to leave by about 9:30am and she said "no problem." She said she would be there at 7am. Once again she was 1.5 hours late and didn't show up until 8:30am. Frustrating yet again because we made sure we were there on time to open the house for her. I called her around 8am because she wasn't there and she said, "I'm in Orange County so give me a minute to get there." A bit Unprofessional.
At the reclean, she got a lot of the big things that were missed, but it still wasn't as clean as she promised initially. At this point I couldn't be very picky because I was already delayed leaving because she didn't finish until 11am. So our leave time was delayed by 1.5 hours because of her.
Charene is sweet and responsive but overall I just found her unreliable and I wasn't impressed with the cleaning. I didn't feel like I got the "show ready" and "sparkling clean" house I was promised. A lot of the inclusions that were supposed to be done were not either (doors, wall smudges, etc). The time delays and requiring a reclean added a lot of stress to our move. I would not use them again due to the poor attention to detail and unreliable timing I experienced.
Last but not least, she had a "$150 for $300" yelp deal posted on here but she actually doesn't accept it. I think this should be taken down bc it is misleading.
I had to pay full price for my clean and I feel sort of cheated because I didn't get what I was promised and she also wasted a lot of my time by being a total of 3 hours late for the 2 times she came AND making us leave 1.5 hours late on our move out day. Overall she wasted 4.5 hours of our time and she never even apologized. I would not recommend her service, she made a stressful situation (moving) much more stressful because of being constantly late and not doing the job right the first time. I kept my word and paid her, she did not keep hers once in any of our interactions. read more