UPDATE: I received an email acknowledging the mistakes made. I was refunded fully. I changed my review rating from 1 star to 3 stars as the company apologized by reaching out and refunding me.
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I had a very unpleasant and unprofessional experience. This company is known by a few names including 24 Mold and AAA Union Restoration.
Firstly, the mold tester did not come on the day he agreed to; he came the following day and was late without notice or updates. I had to call him and follow up.
Secondly, when he got here, he broke his mold testing machine by dropping it. I understand that this was an accident, but it delayed service another day. By this point I had spent 3 days scheduling my life around him for a 5 minute mold test.
Thirdly, he was not able to give me a receipt when I paid by check. He told me that my lab results of the mold test would be emailed to me the very next day. I did not end up getting the results until 5 days later, and I had to continually remind him during those 5 days. He came up with excuse after excuse about why the results were not coming in as promised. On top of that, I did not get a receipt of my payment for two weeks.
I could not find this company online and Daniel told me to call "Jessica" without providing me a number. I found the phone number by googling the address of 24 Mold that was on my mold test lab results. And then on top of that, Jessica kept saying I will get my receipt in 5 mins, and it was not in my inbox 20 mins later. After the second call she sent me the lab report instead of the receipt. I had to call her 3x to get a simple receipt, which I have still not received. I am a tenant and my landlord needed the receipt to reimburse me. I ended up sending him a PDF from my bank account showing that the check was cashed.
I was very nice and accommodating for the first week, but the second and third weeks were really testing my patience. Because I had to follow up with this company for 3 weeks and keep them on my mind for 3 weeks, I would not recommend getting your mold tests done by them. Especially if you want a quick and professional experience. read more