The staff was very helpful around the store but even more patient than I could have ever expected…read more Keri, Luz and manager Nicole helped me through an issue at the register (my own mistake!!) and were able to rectify it. I left a very happy customer. The clothing/dress selection was great too! Addition: went back to the store again two weeks later and again had a great interaction with Luz and Nicole. Customer service is great and is what will keep me going back...

If anyone's wondering why the reviews of this store is so low, I think I've found the answer…read more.. We were trying to find a prom dress for our friend and after we went to counter to checkout the dress. There were only two workers at the store and one seemed like the manager. The other worker was pretty nice but the "manager" had the nastiest attitude. After we found the dress we wanted to buy, they were struggling to find the style of the dress at the counter because they had lost the tag on it. This is their problem but I still waited patiently while they try to determine the style and they found another dress with a tag on to compare. I was also looking at it trying to help them out and then the "manager" gave me the dirtiest look and said "Can't you wait? Give us some time so we can figure it out!" She was talking to a white male(we're Asian btw) prior to us and she was so nice to him and spoke so soft. We went over to ask her about a shoe right after she was talking to that guy and she was like "go ask the other lady." She was so patient to him and gave us such an attitude? I wonder why? Can't be because we're Asian Firstly, why even bother to put it on display when you can't sell that dress? What? To waste our time? Also, How messed up can the management of the store be when you put a unsellable dress on display? The other worker worked very patiently and were helping all around the store while the "manager" only stayed at the counter and did minimal job. The girl found us the right sizes and even helped us hang the dresses back. The other girl should be the manager, not her. She acted like I'm forcing her to do this job Well she chose this job and she's paid to do it so she better learn to have some self control! If you don't have self control, why should you be able to run a store? I've seen other reviews about this problem and I can promise you, you will regret stepping into that store! It will sabotage your whole day's mood! My best advice for this specific store is to fire that manager! ^ Update We called the customer was super nice and they called Rosa which turned out to be the manager. Rosa said to us before that she would ask the price during the conference meeting at 3:30 because she couldn't call them and could only email. We didn't believe her because she didn't even ask us for our contacts so they can notify us. It was the other girl that asked us for it. After we called at like 3:00, the customer service called her and immediately, she called back to the number we left her(still with an attitude) and told us we can go pick the dress up. After we arrived, Rosa criticized us for calling customer service and getting her in trouble and told us we can still call back if we want(to file her a complaint). She said that it was messed up that we called because she was willing to go up and beyond to help us show the dress at the conference meeting. She had already just got the price for the dress for us. It was only 3 and the meeting was at 3:30 so how did she get the price? She did exactly what she said she couldn't do: called. So why did she tell us she couldn't call? Because she didn't want to. Her coworker was still very patient. Big thumbs up for her coworker and the customer service We did exactly what she asked for and filed a complaint. Leaving the one star for this store just because of her

Went there the other day with my daughter to get outfits for a wedding. Staff was super nice and…read morehelpful. Clothes were good quality at price. We'll be back soon for college clothes shopping!

This store was empty with 1 other customer when we entered. The fitting Room was closed. There were…read moretwo female employees behind the register. I approached and asked about the return policy and both employees stated exchange or store credit only. I proceeded to ask about the trying on clothes in the fitting room and was told that it was going to be cleaned soon that is why it was closed. There were no other employees in this store to clean the fitting room so I asked for an exception for my daughter to try on three items since they don't accept returns for a refund. I was told that the manager said it needed to be closed because It was going to get cleaned soon. I asked to speak with the manager, and one of the two employees stated that she was the manager and that they would not be opening the fitting room. Shortly after we brought our purchases up to the register and upon completion on the transaction, both my daughter and I said thank you three times. This was received with silence. I even stated when somebody says thank you to you, you are supposed to respond and she simply stared at me as well as the manager and neither said anything. This is the worst customer service I have ever experienced in my 48 years. This company needs to hire competent socially appropriate employees and not staff that refuse to interact with customers and have no social skills. Charlotte Russe should be embarrassed of the staff that they hire at this Eatontown location.

Andy helped me out and was super pleasant and a great sales man! He helped me find something for a…read moregift and was very accommodating. Very polite, professional, and upbeat. Andy loves life. And life loves Andy.

I really like this Hot Topic…read more Whenever I go here the kids always seem to know their stuff about music and the t-shirts themselves. Their sales are always spot on, and sometimes the kids who work here are extremely helpful in looking for sizes or a specific band-shirt.

They have a huge sale going on currently. I went there prior and bought a beautiful sweater and…read moresigned up for the rewards program. I received 250 points and was sent via email, a 50% off towards my next purchase. Today I decided to go back and acquire some more sweaters using my discount. Unfortunately they didn't have much left in my size so I settled for the next size up. I can always roll up my cuffs. What impressed me most were the sales people. I had two wonderful guys assisted me in my search for my size. During Covid times, upon entrance there were alcohol gels and the sales associates were properly masked. The dressing rooms were closed by the order of headquarters. You can try on the clothes at home and you have 60 days to decide. If you don't love them, you can return them. Masks do not fall under this return policy. I enjoyed my shopping experience and felt safe. They do have a website where you can also order online.

The clothes fit so nicely. Normally I'm a size small everywhere but here I am an XS which isn't too…read morefar off. I love the style since I can wear it to work and for nights on the town. The staff are super nice and helpful. I always have fun shopping here.

I was in need of some new suits for work and decided to do a little browsing in J Crew. I walked in…read moreand I was instantly greeted by some friendly employees working on sorting the merchandise in the store. I was asked if I needed some help, and I told them I was looking for a few new suits. Kendal listened to what I needed and guided me directly to what I was looking for. I found a perfect 3 piece shit with the jacket, pants, and skirt. She even took her time to see if they had it available in other colors online because I liked it THAT much. Unfortunately they didn't have anymore in my size, but it's the effort that counts. She also helped my boyfriend find a few items while we were there. This was his first time shopping at J Crew and he really liked it. She made this a perfect shopping experience. This is a great location and I'll definitely be coming back here. Thank you!

The selection is nice. Customer service is also good at this store. No hassle with returns and…read moreexchanges. I love that their clothes fit me and the prices are reasonable. I like going back to this place.

The employees here were super friendly. One took her time really helping me pick out my first pair…read moreof Lucky jeans. One star down why? Because the other customers hogged the dressing rooms. The salespeople did their best trying to get them to not hog rooms but they could only do so much. They weren't really on top of the fact that some people would walk out then their family member would rush in so that they could hold onto the changing room. I ended up waiting for a changing room for much longer than I'd like. I almost walked out but if the sales lady wasn't so nice, I would've.

This is a great place to get your lucky brand clothing the staff is extremely helpful- you're bound…read moreto find a lot of things that you like here. If you sign up on their website I'll send you coupons for extra amounts off and on holidays they always almost certain have extra off there already true outlet prices.