Very happy with these guys. Timely service, Great…read morecommunication and very good quality work. I was impressed with my interaction with everyone from the estimator, office staff and project manager. Especially loved Yuri and Tim! Every time I had a question they answered it. If you have a need on water damage restoration or fire damage restoration, these are your guys in San Antonio area.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

Worked with John Melendez out of the Rockport/Aransas Pass branch. It was a very pleasant…read moreexperience. John and Robert were always in touch and did a great job replacing our roof and gutters. I highly recommend them!!

Hometown Roofing did a great job for us. They were in and out in one day. In that day, they…read morecompletely removed the old roof and paper underlayment and replaced every bit of it. The members of the team were friendly to each individual and warm to offer interest to my questions and thoughts. they used huge Right like devices to pick up the loose nails after the job was done. Even though they did this we're still picking up Roofing nails. That is after they use the devices and visually inspected around the house. Because of their promptness and their politeness and their commitment to getting the job done and doing it in , Leave a review with five stars. I do recommend them.

I've used Starr Roofing and Gutters twice. Once for gutters and again for a replacement roof…read more Both times they were excellent and I recommend them highly. There professionalism and expertise is the best. They give detailed information. They arrive when they say they will arrive. There crew is large enough to complete the work in one day. There general manager Jay Reed, is experienced and knowledgeable. I've found their pricing for both jobs to be reasonable. If I ever have need of such work in the future I would definitely use Starr!

I've used Starr Roofing and Gutters to make repairs on my Austin home and they replaced my roof in…read moreKingsland twice in the last 10 years because of weather damage. This is a honest company and their crews are very respectful and hard workers. And I got a higher quality roof this time for a fair price. Jay came out 3 or 4 times before installing the roof because of more hail and wind damage. It probably would not have leaked but it was obvious he didn't want me worrying. Very grateful for this company. Kay

They need to change their name to Serve Themselves. We had a House Fire and their motto: " Like it…read moreNever Happened " is False Information. The incident happened 12/24/2022. They dropped the ball numerous times. First of all, they were going to submit an estimate for rebuilding the house within a week. State Farm and I waited over a month and a half and never received an estimate. They would come by to do cleanup to make some hours, but never did have a crew there on a full-time basis. I noticed items disappear and confronted Steve about these items and I would not tolerate this. I dismissed them from the Project. Then their Moving and storage team were on the job. I love how they protect themselves on the bottom of the Inventory List. IMPORTANT: Inventory of all items taken from above location. SERVPRO is not responsible for items not listed. How Convenient! I saw items taken and they were in good condition and were not put on list, When I inquired, they told me they thought I had taken items. Mark was my contact. When he showed up at my residence, he assured me all items would be inventoried. He also stated that items that were taken would be cleaned and stored. Furniture that was damaged would have estimates done in timely fashion and submitted to State Farm and me. When we were approaching a date to move back to my residence, I informed Mark of proposed date in August 2023 that Late September 2023 would look good. I would give them a heads up a couple of weeks before date of move in. I gave him heads up September 25th looked good. They sent email of Furniture estimates that they had since April 24,2023. I was informed then that I had to choose what items I wanted refinished. I went to warehouse to evaluate said items. The Furniture Refinishing Company had to give new estimates because of delay. I was informed It would be 2 to 3 months before some of the Furniture could be refinished. There was Mold and Mildew on quite a few of the pieces not being cleaned up in a timely manner. They had my belongings stored in a Warehouse that was not Climate Controlled Storage. Their excuse was State Farm should have informed them they wanted items stored in a Climate Controlled Storage. I informed State Farm of Servpro's response, and my adjuster was upset with ServePro. He informed me it was up to ServPro to inform him, and he would have approved the extra Monies. We finally moved back into Residence October 13, 2023. I informed Mark of Move in Date 10 days Previous October 3, 2023. He informed me they could not bring my items till October 23 ,2023. I informed them I needed Kitchen items now. He informed me I could come pick up Kitchen Items at Their Warehouse. I felt like I was working for them. I went Monday or Tuesday and loaded 55 boxes on my Truck. I had to make two loads. He also informed me if I did this ServPro was not responsible for any damaged items. They finally delivered the rest of my belongings but brought all the moldy furniture. I had them put furniture in the Garage. I had no furniture for the house. I went and purchased Bedroom Furniture, Living Room Furniture, and such to get by. I called the Owner, of what was going on as per not getting furniture refinished and such. I let him know that no one offered to help with getting some furniture to use till my items were refinished and such and having to go and Purchase New Furniture. He replied, " Well you solved the Problem ". I am still waiting on my Furniture to be Refinished no fault of the company doing the work. Update: I received all my Furniture Back June 2024. ServePro collected 50,000.00 for their Services.

I had a leak from a blocked line on my AC. They did the water mitigation and seemed to be going…read morealong well except for my insurance dragging feet because I did not go with their preferred vendor. When it came time to start the actual repairs the company was inconsistent with communication. Attempted at every turn to remove from their communications with my insurance company despite my repeated requests that they at least CC me on all communication with Insurance. I received the check from insurance and asked them to confirm when they could begin work. They said they would get back to me while also sending me the service contract. They tried to schedule a start three times without sending the contract. I refused to have a start date without having the contract. When I pushed back on several shady sections of the service contract they literally quit responding to me. Finally, I simply asked since they have had so many issues communicating with me and keeping me involved in information loop regarding repairs in my home if they would at least acknowledge receipt of my emails and try to get things moving or I would be forced to go with another provider. At this, Steve, promptly and took responsibility for the failure to respond. He said that he was not comfortable doing the repairs unless I accepted their shady service contract as is with zero modifications. I thanked him for his response, admonished him for wasting my time (been attempting to get these repairs done since August 2024) and am happily moving on to other providers. If you choose these providers I recommend staying on top of them or I think it is very likely you will be taken advantage of.

They did an AMAZING job. Their customer service goes above and beyond. They had to knock out some…read morewall and put it back up and they got it done in like 3 days and now there is no more mold and total piece of mind. Highly recommend!!!

I highly recommend Edgar at What-A-Restore. I did a general yelp request for mildew growth and he…read moreresponded very quickly. From there it was nothing but great customer service and quality work. He didn't try to up-sale me and he even gave suggestions for things I could do on my own. He isn't just trying to make money, he is there to help! He was able to come get the job done without me having to wait weeks for an appointment. If you have any restoration needs, go either What-A-Restore

He is the worst!!!! Took a lot of $ from my husband and never even began the work. On top of doing…read morethat my husband had just lost his 14yr old daughter to cancer and not 1 heart felt moment from Marcelino. He even called the cops on me for showing up at my own house to check on the work that was not getting done. He has scammed more than 15 people that I know of. He is the worst there could ever be. He uses address that are abandoned. Trust me I've checked every 1 of them out. If anybody has been a victim or have information on Marcelino please contact me. I do have other people getting together to take legal action who were also victims. Please contact me. We were also in this same situation. I'm trying to get whoever I can get together. Plz email me tracyloyola0401@yahoo.com. Or contact me directly.plz

Mark is great. He was courteous, quick, and clean. Explained why I had the problem, gave solutions…read moreto ensure the cracks wouldn't return anytime soon, and showed me how to do texture so I could DIY. Definitely using this company again!!!!

This company is excellent! Quick to answer the phone when I called about a service for our air…read moreducts to be cleaned. I was seeing some black around some of the vents. My husband and I have suffered a lot with allergies and inflammatory issues over these past few months. Ori and his partner came out and discovered we had black mold in our vents and ducts. They cleaned them out and put disinfectant for the mold and took pictures of everything. I couldn't believe we've been living with that! They also recommended putting in UV light to prevent it from coming back. Very reasonable and cleaned up everything. Couldn't be more pleased!!

Great experience overall! Eli was professional, arrived on time, and clearly explained the process…read more They were thorough, efficient, and left everything clean once the job was done. I would definitely recommend them and will use their services again.