The owner of Expert Carpet Care took responsibility and fixed a rug that had shrunk after steam cleaning. It was recommended for our busy foyer entrance, so I can understand why no one, including me, would think the rug would shrink. I contacted the carpet seller and the designer, both feigned no blame. As a last resort, I contacted the rug cleaner who readily apologized and agreed to do some research. He later advised a solution and he has just finished fixing it. I've just gone through a 2-year renovation and this gentlemen stands out as the only honourable provider and I highly recommend Expert Carpet Care. Their work ethic & quality was also excellent on all the other rugs, sofa and loveseat. read more