Stopped to fuel up at this Shell location that also has a car wash…read more Paid at the pump for gasoline but bought a lottery ticket inside the Shell Select store. Service was quick and courteous.

How in the world is this company still in business? Every phone number goes to the same call center…read more(who knows where that is), including the emergency (I have a GAS LEAK number). So far we have been on hold for over six hours. Calling the company that serves natural gas, 2 roads over brings immediate responses and you get to talk to a real person, especially in an emergency like we are experiencing now. However, Enbridge does not service this road. The Province of Ontario should fine superior propane heavily for their lack of customer service. Currently, the recording says they estimate we will be on hold for another 7,000 minutes. Do the math, that's around 166 days on hold. Superior? Hardly. The CEO of superior should be ashamed of him/herself. Enbridge Gas, please expand to the 13th Consession West, Tiny ON. We miss your attention to detail and customer support. UPDATE: After sending an email to the President and VP and calling the General Manager of all of Ontario, the phone calls poured in, the service truck came within minutes. No explanation of how the communication failure happened but in the end, we were provided with emergency services. Thank you Graham, the service tech who knows more about propane than anyone I have met.

The worst manager I have ever dealt with -- zero stars. Absolutely terrible gas station and…read morecustomer service. Unprofessional, rude, and completely unhelpful. I would not recommend this place to anyone.

This gas station is very convenient and has an air filling facility. Also, if you want to refill…read moreyour propane cylinder, they have it. There's a small coffee shop inside. A tip- in order to use the car wash on the other side of the road, you first need to go to this gas station and pay for it in advance and then use the code on the receipt to get the car washed. Even though I don't like this car wash as much but I still like to go to this gas station as it's very convenient and the guys working there are polite

We switched over to Bird Fuels Nov/2023 from our current propane provider, field and office staff…read morehave been extremely helpful and the service has been great!

Karen the Controller for this business is amazing! The staff is super helpful and caring. I would…read morerecommend this company.

I'd rate them a zero if I could. In the past 2 years they have been running their business like a…read moreclown show. They submitted the warranty with Lennox two months early, before the installation was even completed, ripping me off by two months on the warranty period for parts. Then they charged unauthorized charges to my account, probably by sharing personal account information with people not affiliated with the account. Cheryl and Jamie are not professional, nor are they competent. Furthermore they do not return calls to resolve it. It's a different company now (it's a clown show now with those two), after Roy Bryan retired.

The service guys are fantastic. However the office clerk Heather needs to find a new job. Customer…read moreservice was a complete joke on her end and boarder line crooked. After the first service call and part ordered they came to replace it and found they ordered the wrong part which is fine, however She told him he had to pay a restock fee for a wrong part they ordered. After explaining why he shouldn't have to pay for that they took the amount off. final bill arrives and the motor part is over $700. Called around with the serial number to find that it should be only $370. Guess they got their restock fee in the end. Again the service guys were friendly and great, maybe they could teach some customer service manners to Heather.

How do I get a refund after the return of the tank with 90% full of propane which was already paid.read more

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Ultramar in Singhampton just lost our business not only for refusing access to a washroom but also…read morefor the rudeness of the woman behind the counter. I caught my husband before he started pumping gas and we went up the road to Esso. I asked the man at the counter if I might use the washroom and he replied, "Why not?" Exactly!! We know where to take our business next time we pass through Singhampton.

Prices aren't as good as they used to be, the pumps are not well maintained (often out of service…read moreand out dated), hours are inconvenient