I finally made the move over to Apple from Android. I knew what I was going in for but had…read morequestions especially about picking out the right Apple Watch along with my new iPhone. I came in on a Saturday afternoon around 1/1:30pm and parking was a bit meh but I was able to find a spot in the neighborhood and walked over. As soon as I walked in I was greeted and asked what I needed help with I was then handed over to a specialist to go over my product questions. I was paired with Al. He was very attentive and was able to answer all my questions. The store was moderately busy and at times random customers came up to him but he let them know he'd be with them once he was finished with my transaction. The whole buying experience is unique. They order the items of your choice from the back room and it's fulfilled while you're discussing other questions and I was also able to enable my new phone with my phone carrier on the spot. I was able to get exactly what I wanted and the customer service was great! This location has mixed customer service reviews but I had a great experience. I like this location because it's not in a mall and not in a super high traffic area. I'll be back!

Customer Service needs improvement. It's not cool to be ignored and communication between the staff…read morewas ridiculous. I felt like I was being scolded when I asked questions. I definitely will take my money to another store.

Drove here on a whim after being at the Eastridge Verizon location (avoid eastridge verizon at all…read morecosts if possible). Marduk was amazing. Super friendly, helpful and made the experience in store worthy with some laughs to kill the waiting time of transferring data from an old to new phone. He was eager to help other people that came in while I was waiting, and was super efficient overall! His willingness to help was reassuring and definitely went above and beyond during this experience, and it's been over 10 years since i had to be in person and do an upgrade!! Would highly recommend over and over again. Thanks again Marduk!!!

What's the point of making an appointment if they don't honor it. My appointment was at 6p and it's…read morenow 630p and i mentioned this to the tech but he said he needed to help the customer that was waiting before me. Had no idea. I would have just walked in earlier in the day.

My local AT&T store. Had a pretty uneventful visit here...knowledgeable staff. Only complaint was…read morethe wait in the middle of the day on a week day.

Exceptional service, knowledgeable staff. Upgraded 3 phones in 30 mins. We were in and out of the…read morestore quickly. Great experience. David was the best!

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!

This store is good. The staff are nice and the prices are reasonable. I especially recommend the…read morephone repair service.

"great service" fixing my phone screen! the staff was helpful, quick, and did an excellent job…read more Thank you

I had two family Apple Watch 4 batteries replaced at Zac's around the same time. It's been more…read morethan six months and the work done was very professional. Highly recommended. Nice to maintain great electronics as long as possible.

Am pretty much satisfied with the service here. This was my 3rd time here to get my iPad and phone…read moretempered glass and Zac was fast and his work was pretty clean.

This place is never open, hours are posted but not accurate. 8 customers waiting at the door and…read moreimpatiently leave as I am. This is ridiculous. To top it off the phone number is disconnected..

Best customer service! Quick, easy, and friendly people keep me coming back. Always hook me up on…read moredeals. Ever and Joey are the best!

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

John did it again! Omg! Again faced the screen of death on my 9 year old lappie and I DID NOT panic…read morebecause now I have God's number ;-) Seriously, folks, he's a really great guy! He's a maverick with laptop repairs, fixing computers is his superpower! I texted him and he responded immediately. Tried to troubleshoot on the phone but didn't work, so I had to go in. Within minutes he started a surgical and meticulous procedure to open up my laptop and get to root cause. I was superbly calm throughout, I have 100% confidence in him(pls read previous review). I went on to run some errands while he ran some diagnostic and registry fixing softwares, and when I got back, it was done! Yay! He knows what he's doing and always does a stellar job! If you have ANY issues please contact him, do not hesitate. Very friendly and genuinely honest person, who's just all heart! Super reasonable(still shocked at how much he charged for close to 5 hours of work), and very service oriented! They don't make 'em like him anymore! THANK YOU JOHN!

We were desperately looking for someone to recover our data from an old Dell laptop computer with a…read morebroken display monitor and John was very accommodative to meet with us at his house and recovered the data. He is very friendly, knowledgeable and I don't think anyone can beat his prices. I think he doesn't do this for money, he is genuinely eager to help others. I highly recommend John if you ever need help with data recovery and computer systems.

Ive been coming here for the last 6 years and Zeus has been the best person to work with at all the…read moreATT stores I've gone to! He has been very honest, friendly and supportive through very experience. I've been sending family member and friends to Zeus for many years now since he has given exceptional service during every visit. He makes everyone I send to him very comfortable while giving them the best deals.

I went in to solve a problem AT&T wasn't able to help me with over the phone. After waiting for my…read moreturn, Zeus (real name) asked what I needed and as I started to explain he started a conversation with someone else. When I asked if he was listening he said he was "multi tasking". He then walked away. Needless to say I'm no closer to having my wireless problem solved. If you must be an AT&T customer, try a different store or maybe Verizon (they are across the parking lot. This place gets an F.