Grass made upgrading to my new iPhone 18 Pro Max such an easy and enjoyable experience! I was…read morenervous about switching from my iPhone SE, especially because I was so used to Touch ID, but Grass was incredibly patient, calm, and helpful throughout the entire process. She personalized the experience and made learning about my new phone feel fun rather than overwhelming. She took the time to explain the new features, answer my questions, and make sure I felt comfortable before leaving. What I appreciated most was how confident she made me feel with technology. I walked in nervous about such a big upgrade and walked out feeling excited and much more tech-savvy. Grass truly made a difference in my experience, and I'm so grateful for her kindness and support. I definitely know who I'll be going to whenever I need help in the future!

Reviewing an Apple store kind of feels like reviewing a Starbucks, they all seem the same more or…read moreless. Recently I had to make an appointment with the Genius Bar for my MacBook and arrived about 5 minutes early for my appointment time. I checked in with an employee and waited, and waited, then waited some more. Finally after 20-25 minutes, I asked a different employee who finally found someone to help me. I understand that things can get backed up with customers before me, but I noticed several employees just standing around and others talking to each other. So this was kind of a bummer. Luckily, the employee who was sent over to finally help us was awesome! *A huge thank you to Linroy (5 stars for him!)*. I hope that we can request him again should we ever need help at the Genius Bar or in general when we pop into this store. He was so knowledgeable, patient, and helpful. Never once did I feel like someone was just spitting out "tech talk" regarding why my MacBook was malfunctioning. He was super helpful and explained things in a way that made sense and didn't try to sell or over-sell us on anything. Thank you to Linroy!

Drove here on a whim after being at the Eastridge Verizon location (avoid eastridge verizon at all…read morecosts if possible). Marduk was amazing. Super friendly, helpful and made the experience in store worthy with some laughs to kill the waiting time of transferring data from an old to new phone. He was eager to help other people that came in while I was waiting, and was super efficient overall! His willingness to help was reassuring and definitely went above and beyond during this experience, and it's been over 10 years since i had to be in person and do an upgrade!! Would highly recommend over and over again. Thanks again Marduk!!!

The staff kept saying that the store manager would call me which he never did. The business manager…read morewas also supposed to call me. He never did. I ended up managing to speak with the Store/district manager Walter at the Campbell store. He looked me in the eyes and said he would call me the next day at 2 PM and did he, no. Now my bill is coming back up for payment and I'm not sure what to do. I can't cancel my service because I don't trust that I'll ever get my money back from these people and I contacted the people below and they are opening up a case, and it will take them 12 business days to help me out, which won't help when I have to pay again. I also contacted "7 on your side" and I'm hoping they will look into this matter and shine the light on how poorly Verizon/Victra treat their customers.

I had such a wonderful experience at AT&T, and I especially want to recognize Jayden, the manager…read more He was incredibly kind, caring, patient, and genuinely helpful throughout the entire process. He made me feel comfortable and truly cared about making sure I was happy and taken care of. His customer service was exceptional, and I honestly enjoyed my experience because of how welcoming and professional he was. His coworker who assisted me was also wonderful--I'm sorry I don't remember his name, but he was very helpful, friendly, and provided excellent customer service as well. It's not often that you come across people who make you feel this well taken care of. Thank you, Jayden and team, for such a great experience. I truly appreciate it and would absolutely recommend this AT&T location!

My local AT&T store. Had a pretty uneventful visit here...knowledgeable staff. Only complaint was…read morethe wait in the middle of the day on a week day.

super quick phone screen replacement!…read more i had my iPhone 15 Pro screen cracked for awhile and didn't know the options available for a screen placement. Sent a message here + Mike had a quick response detailing all the service options are on the market and what the best option could be with that info sharing + the good prices I went here and got my screen repaired in less than 15 minutes! would recommend

My iPad Mini 5th gen's screen was beyond cracked and I finally made the decision to replace it. I…read morecalled Phone Repair Shack, and Mike immediately put in an order for a screen that would replace mine. It came in 24 hours, I dropped it off and went to Starbucks to get some work done, and two hours later, Mike gave me back my iPad with a brand-new screen. It was $170, which is fair. Great work, and it was completely hassle-free! Easy 5/5!

Great & affordable service! Defined recommend getting your phone fixed at this location!read more

they repaired my iphone 17 pro max in less than 30mins, had very good customer service !read more

Great service at a very reasonable price. My Samsung phone would not charge. He quickly diagnosed…read morethe problem, made the necessary repair, and tested it to make sure my phone was charging properly. I couldn't ask for more.

My son and I both have iPhones, 11 and 14 Pro, and the batteries were showing their age at less…read morethen 70% capacity. They wouldn't last the day in normal usage. Zac's got great reviews, so I gave him a call. During the call he ordered the batteries and gave me an estimate when they would arrive, and he would call me when they arrived. He called me when the batteries arrived a few days later, we scheduled a date and time to bring both iPhones in for battery installation. I dropped the phones off and went about my business and two hours later Zac called and said come get your phones! Very fair price for parts and labor, great service! I'll go back again if need be. Definitely recommend Zac's!

Best customer service! Quick, easy, and friendly people keep me coming back. Always hook me up on…read moredeals. Ever and Joey are the best!

This place is never open, hours are posted but not accurate. 8 customers waiting at the door and…read moreimpatiently leave as I am. This is ridiculous. To top it off the phone number is disconnected..

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

John did it again! Omg! Again faced the screen of death on my 9 year old lappie and I DID NOT panic…read morebecause now I have God's number ;-) Seriously, folks, he's a really great guy! He's a maverick with laptop repairs, fixing computers is his superpower! I texted him and he responded immediately. Tried to troubleshoot on the phone but didn't work, so I had to go in. Within minutes he started a surgical and meticulous procedure to open up my laptop and get to root cause. I was superbly calm throughout, I have 100% confidence in him(pls read previous review). I went on to run some errands while he ran some diagnostic and registry fixing softwares, and when I got back, it was done! Yay! He knows what he's doing and always does a stellar job! If you have ANY issues please contact him, do not hesitate. Very friendly and genuinely honest person, who's just all heart! Super reasonable(still shocked at how much he charged for close to 5 hours of work), and very service oriented! They don't make 'em like him anymore! THANK YOU JOHN!

We were desperately looking for someone to recover our data from an old Dell laptop computer with a…read morebroken display monitor and John was very accommodative to meet with us at his house and recovered the data. He is very friendly, knowledgeable and I don't think anyone can beat his prices. I think he doesn't do this for money, he is genuinely eager to help others. I highly recommend John if you ever need help with data recovery and computer systems.

At home we were seeing "SOS" or only one bar for our cellular connection all day. One of us could…read moretext but not call; the other couldn't even text. So we headed over to the AT&T Store at the Pruneyard, where we were greeted with a cheerful hello and a smile. Unfortunately, no outage was showing for our area, but in the process of helping us, Zeus pointed out some ways we could save money. Now back home, we are waiting for our cellular service to return. But thanks to a great experience at the AT&T Store, we'll be saving money every month going forward!

Horrible experience. Provided by Alexander and Ruby. Ruby was really bad. Terrible attitude. All I…read morewanted was internet, which I've gone multiple days without, even tho I paid for it.