Avoid this agency!Regret booking my flight through this location and company. Brett Siborne was…read morequick to take our $5k vacation, yet when we needed assistance his poor customer service skills came through. Very unprofessional emails and non chalant attitude (took over a week for a careless response & by then we paid out of pocket) Book with Forbes Travel awesome customer service & attitudes.

Saw Alisa Howe for a very quickly planned trip. She hit the nail on the head. She exceeded every…read morerequest I had. She listened to what I wanted and provided A+ customer service. Can't say enough good things about my experience except I'll be a repeat customer

Our advisor was Akshay Sadh. He is very responsive and make all of our trips very smooth! His email…read moreis asadh@odenza.com I would 100% recommend him and appreciate this service very much. Can't wait for our annual trips.

Shiori Anik was great. She booked out trip and worked with us to make sure everything was covered…read moreand that we got the best deal. It was a smooth process and will definitely use her again.

Jatinder GILL she is very helpful and she find good deal and provide useful stuff all over she very…read morekind

Horrible customer service!! I wanted to book a ticket to India. I talked to a lady named Baljit…read more She put me on hold atleast 3-4 times. Then she put me on hold in the middle of booking my ticket. As she's taking down my info, she asks for my passport no. It took me less than a minute to find my passport and as I'm about to give her the number, She just puts me on hold again without saying anything which is extremely rude. So I was on hold for another 7 minutes! I decided to call the office from my cell and ask what was going on and the other lady says Baljit isn't even at her desk! So i was like WTF and i decided i didn't want anymore of my time to be wasted and i hung up. She calls me back a minute later and when i asked her why she put me on hold and why she didn't even notify me that she's about to put me on hold, instead of apologizing, she says our office closes at 4, its 4:20 now so look I'm still helping you. I found this to be very rude, I said you could've just told me you're closed, I would've called someone. Not once did she apologize for the hold or for not telling me she's about to put me on hold. I said you wasted my time and she replies by saying "now you're wasting my time." Your employee is telling the customer that the customer is wasting their time!! How terrible is that?! Especially when the customer is about to spend money and book the ticket! When I asked to speak to someone in charge, she tells me everyone's gone for the day even though I can hear people talking in the background. The Arrogance of this lady is appalling! I said u know what, I don't need you arguing with me and your attitude, I can spend my money elsewhere, there are lots of other places. All she had to do was either tell me she's putting me on hold or apologize for it but she instead argued and acted like she's doing me a favour! Please teach her some customer service and manners. You lost a $1400 sale cause of her shitty attitude and lack of service. Little things in customer service go a long way, especially in a competitive industry such as yours. Teach her not to argue with a customer and how to diffuse the situation, not escalate it.

Horrendous travel agency. They sold us a ticket (ran the credit cards, the payment went through on…read moreour statement) and then turned around two days later and stated that we must pay $500 more per ticket because "air Canada" changed its' fares. The employees kept claiming they were "on our side" and wanted to help us but said they could do nothing. THEY had made the mistake and THEY were unwilling to admit it. FINALLY after a week of non stop stress and asking US to call Air Canada for THEM (that is their job afterall), the manager asked for us to NOT give them any more business. Incompetant staff and extremely rude.

I've booked numerous vacations with Jubilee aka Travel Best Bets over the last 17 years and every…read moreone has been wonderful from start to finish!! France, England, Spain, Mexico, Cruises, Hawaii, Disneyland...all the places we've visited have given my children and I too many happy memories to recount here but suffice it to say, it's given them a well rounded view of the world and we owe it all to our fabulous travel advisors!!

Jubilee Tours and Travel or Travel Best Bets have wonderful travel advisors. Using an travel…read moreadvisor help us plan a wonderful trip to Europe for our anniversary. We had a great trip and wonderful memories.

Terrible. They owed my parents money after they refunded a ticket and have taken over 3 months and…read morestill haven't repaid it. My parents also discovered that the owner, Lily, charged an extra two thousand dollars to their credit card. In their dealings with her, she has been dishonest and unprofessional. Buyer beware!

This company deserves zero star, I have to put one star here in order to post a review, but in all…read morehonesty, they don't deserve even that. I've learnt that this company has borrowed the credit card of the mom of my friend. Throughout 2015, they have continuously charged other customers' airfare expenses onto this credit card and at one time up to 30,000 dollars within one month. The outstanding balance was averaging to around 15,000 to 20,000 a month and they were delinquent in paying back these expenses. This practice is very suspicious as to why a customer airfare has to be charged into other people's credit card. The saga has continued through out the entire year in 2015, and has put tremendous stress to the old lady. This company was enticing the old woman with a sweet credit card rebate points in exchange to using her credit card, but they simply offload the risk and the burden of the debt to an elderly, what a shame! The back and forth communication between the old woman and this company has dragged on for one year. Terrible practice, dishonest, liar, cheater, you name it.