Best cigar and pipe selection in town. Great smoking lounge…read more Great location. Has extremely hard to find items like Lost city and opus x heave and earth lines

They are outrageously overpriced. I bought 5.3 oz of Peter Stokkebye tobacco that should retail for…read more60 dollars, they charged 90. I was a sucker, and will not buy there again.

i've never met more kind or more helpful people anywhere in Illinois. They are wonderful every…read moretime I've ever walked through the door.

Heath was a great help. they had a wide and affordable selection aswell. as soon as I walked in he…read morerecommended some items for my needs. thanks and happy holidays!

Go to the evergreen on prospect. In the parking lot here, the worker just almost hit me with his…read morecar and then literally rolled his window down and said "pay attention bitch"??? Maybe don't step on the gas while reversing without looking behind you? Weirdo

Really really cool shop. Super nice, knowledgeable, and helpful staff…read more Update to add, I won't be back. They sold me a green glass dome for my rig which turned out to be painted green. The paint came off when I washed it and presumably I inhaled some of it. I called the store to let them know and see how they would try and make this right and George let me know that I could scrape the paint off, maybe I should stick to clear glass and apologized. He could have offered to replace the dome, it wasn't free. I really want to like these people. This is just beyond negligence and poor customer care.

"Not Available in Champaign" Sadly, that seems to be the case for so many items. Granted, there is…read morea limited amount of space, but for so many items to not be in Champaign is surprising. Otherwise, Binny's is a great place to shop. Lots to choose from (exceptions above). And nice people on staff.

Great prices and knowledgeable staff! Was in the area and needed to get couple of bottles while…read moredriving through. Was recommended to stop here vs big grocery stores. They definitely had better prices and the staff actually knew their liquor

The selection/pricing at Shakedown Street is average at best, but the customer service was honestly…read moreamong the worst I've experienced in my entire life. And this is coming from someone who doesn't give a rat's ass about customer service, as long as the product is quality and the prices are reasonable. The girl working was rude, condescending, unhelpful and snotty. It would have taken a cattle prod to get her off her rear end and answer a simple question. It's funny, because typically at head shops, at least the ones I've been to, the people working are always very helpful, knowledgeable, and welcoming. I'll never step foot into Shakedown Street again. If you're looking for a head shop in Champaign-Urbana, go to Undercover. There is also a new store called Evergreen that is good.

Horrible customer service. Was denied an exchange of a disgusting vape juice because I had opened…read morethe product. The fact a company as big as this refused to help a longtime paying customer is just ridiculous. I had every intention on paying the difference on a new juice. I was planning on making this my new go to for all my needs, and I spend a lot every month. I will gladly take my business to Heath down at Tobacco Expo.

Super friendly and helpful staff! Lots of product and options to choose from as well.read more

I dealt with less-than-ideal vape shops in the city before finally finding Vape Vault and have…read morenever looked back. The guys here are super friendly and helpful! They are great at recommending products and accessories and are a useful resource for help if you're having issues with your vape. They have an extensive selection of juices and are always stocking the newest versions of vape accessories. During the pandemic, they implemented easy-to-use online ordering and free local delivery. I've used the local delivery a few times and it has always been a speedy and pleasant experience. Their prices are a bit higher than you might find at an online retailer, but getting their knowledge and helpfulness is worth the cost!

Had a mechanical issue with a mod. Scott, the owner, went above and beyond to make it right. Online…read moreshopping will never beats top notch customer service. Shop local. And if you vape, shop Vape Vault. Thanks again!