I arrived for my reservation at 9:00 to a locked store with customers waiting outside in the heat…read more The backdoor was unlocked and lights were on. I called 911 for a safety check just as an employee pulled up. (There was no info on the door as to why it was locked down) After a very nice young man named John checked me in I found that they didnt have the car I had reserved, or anything comparable, and I would have to go somewhere else. John stated that he was at this store to help out and arrived to find they only had one car on site and he would have to leave to pick up cars elsewhere. One star is too much!

Ii would do a negative one if I could ! they rented me and my family to drive around Bradenton…read moreFla in a ford expedition black max when we picked it up windows were all down and it smelled like a cleaning agent was just used so it was ok cuz iam thinking they just cleaned it ..... day later with the windows being up all that night we got in it and it smells like a swamp. the vehicle has been flooded from the hurrican that just past they tried to clean it and rent it. this is second time we have rented from enterprise and car was dirty but the smell is another level. those cars should go thru a inspection with management before they go out never again rent from enterprise

Awesome experience on Anna Maria Island! I really appreciated the drop off and pick up service of…read morethe ELECTRIC golf cart! It was clean and so comfortable. It was great customer service.

Wow had a great time on my mini vacation. We live in the area and I always stick to the main roads…read more I wanted to explore and this company is great! Guy was very helpful and told me cool places to check out. The jeep looked cool and handled really well. So much fun and nice to travel in style for a day around the island. I highly recommend this company. 5 STARS!

2025 Mustang Strong Unpleasant Cigarette Smoke. Honda requested not to give me a car where someone…read moresmoked in it. I only had it from Friday 4/3 - Saturday 2 pm 4/4. Sat I started with a rash between my breasts. Mind you at 66 I have never had a rash between my chest. By Sunday morning at 9:15 am I went to Urgent Care it was so bad. They said I had contact dermatitis. Today is 4/9 and it is still very bad. Nothing had changed in my life other than the smoke filled car rental where the seat belt crossed over my breast. I googled and sure enough it could have caused me to get contact dermatitis. Good Lord. Wish they could see the photo I took this morning. How a Smoking Rental Car Can Cause Dermatitis: * Thirdhand Smoke Residue: Nicotine, heavy metals, and carcinogens from cigarette smoke settle onto fabric, plastics, and metal inside a vehicle, which can trigger skin rashes and irritation. * Irritant Contact Dermatitis: Smoking in a car produces high concentrations of toxins. These pollutants can act as irritants, damaging the skin barrier and leading to inflammation. * Allergic Reactions: While less common than irritation, some individuals can develop an allergic reaction to specific compounds in cigarette smoke residue.

I have rented three vehicles from Enterprise in the last month:…read more1. I requested a luxury vehicle and was put into an SUV with less than a 1/4 tank of gas and a filthy windshield. When I stopped for gas after leaving the rental location I had to purchase windex to clean the interior. Somehow, I was still required to pay the rate for my luxury car after having been placed in an SUV. 2. I requested an SUV and was picked up in a Hyundai Tuscon that wreaked of marijuana. So bad that I had a headache by the time we reached the rental location. I immediately informed the rep and was put into a toyota camry and yet somehow charged an SUV rate for a sedan... When I turned on the car the service light came on. The rep went ahead an turned it off. Mind you on all of these rentals I am driving 15 roundtrip on a Saturday. 3. I requested a luxury car. The location called to confirm the night before. 10minutes before my scheduled pick up time, I got a call saying they did not have any luxury cars. They put my in a VW Taos with 36,000 miles, filthy seats, and an air bubble in the tire. Again, I was charged for a luxury vehicle and got a busted up small suv... To make matters worse not only did the vehicle have an unsafe tire, the windshield wipers barely touched the glass. When I returned the car, I was given a small discount and told the manager would call me the next day. I NEVER received a call, apology, etc. This feels like an absolute scam. I have paid for three vehicles and put into a lesser class of vehicle at the same price. I always book through costco and will be notifying Costco and Enterprise corp as well.

Service after purchasing this golf cart was very poor. No return calls after leaving many messages…read more I learned that you need to physically go into the office to get any type of service. Management seemed reluctant to provide any type of service during the warrenty period and when they did it was long waiting periods. My neighbor also experienced the same treatment and went to another authorized dealer in Sarasota.

I booked a golf cart for 1 day because that was all they had available. When we arrived on the…read moreIsland, my son found a place that rented us one for our entire stay, so I phoned as well as texted my cancellation. My credit card was charged 5 days before it would have even been delivered! I've texted 3 times and asked for my refund and have yet to receive it.

I had a great experience at this Hertz location. Dennis, the customer service rep, was fantastic…read moreand went out of his way to make sure I was happy with my rental. When I asked about a specific vehicle's availability, he told me it was available but had just been returned. The cleaning team had not had time to clean the car yet. He asked if I had a few minutes to wait so that he could run to the garage to help the cleaning team finish cleaning the car. He went above and beyond to make sure I had the rental I wanted. In less than 10 minutes, I was on the road. Hertz is doing something that many companies forget to do...take care of its customers. It makes such a difference in the entire experience.

This is the worst rental car place EVER! Do not be waste your money here!!! The nastiest, dirtiest…read moremost disgusting cars ever!!!! Service is awful!!!

I used this service as a surprise pickup and return to The Ritz Carlton to celebrate my friend's…read more80th birthday. Luda did an amazing job. She was right on time, helped me with the surprise element, was right on time picking us up 3 hours later. She helped make a lovely dinner in to a magical birthday celebration. Rates were very fair and black vehicle was spotless. I definitely recommend Cartier Limousine Service! Thank you Luda!

We used Cartier for a roundtrip pickup from SRQ to Anna Maria. Roman was in contact the day before…read moreand assured that he would be there even though our flight was delayed. Pickup at the airport was easy and he was equally as easy and professional on the return trip. I would definitely recommend Cartier Limo. Thanks Roman!