I am extremely disappointed with how Buddy's Auto Repair & Alignment handled a serious issue after…read moreservicing my transmission. Shortly after their transmission service, my transmission failed while I was out of state. The service center that inspected the vehicle documented that the transmission fluid level measured approximately twice the specified operating range at operating temperature...was over-filled. They also found low and fluctuating pump pressure and diagnosed an internal pump failure, ultimately recommending replacement of the transmission due to so much internal damage. When I spoke with Brian, the owner, on June 19, I explained what the other shop had found and asked whether the transmission might not have been drained properly before being refilled. Brian immediately responded that it was his "best technician" and that he wouldn't have forgotten to drain it. He told me he would speak with the technician and promised he wouldn't "blow me off." He never called me back. After waiting eighteen days, I called him myself. Instead of following up on the concerns I had raised, the conversation took a very different direction. Brian stated the transmission had been slipping and shuddering (two of the EXACT symptoms I reported to him during our first conversation after experiencing transmission failure) and that this had been documented on the inspection. None of that was mentioned during our first conversation, even though he had the invoice and information in front of him at the time. When I originally picked my vehicle up after the transmission flush and fill (along with wheel alignment and drive belt replacement...general maintenance items), they told me everything was fine and did not mention anything being an issue after working on my vehicle. The original invoice states the transmission was refilled to the proper level using eight quarts of transmission fluid and that the vehicle was test-driven. The subsequent inspection by another service center documented a transmission fluid level well above the specified operating range. Brian ultimately offered to refund the invoiced total amount I paid for their service plus an additional $500 as a customer satisfaction payment. Considering I ultimately had to spend approximately $5,000 to replace the transmission with a remanufactured unit while being majorly inconvenienced when out of state, that offer did little to address the financial impact. What I found unacceptable was the lack of communication, the failure to follow through on a promised callback, and the unwillingness to meaningfully stand behind their work when I was facing a very large repair bill. I hope sharing my experience helps others make an informed decision. I can only speak about my own experience, and based on how this situation was handled, I will never go back to this business.

I came here on a recommendation. The staff is very knowledgeable, friendly, and honest. They have a…read moregreat system that checks everything on a platform and checks off items that need attention with photos. They will breakdown the need and condition of items the suggest for repair very well and when I received my car back I immediately felt the difference in handling and care. Will be recommending this place to all my gf's!

Thank you guys. I have been coming to Rorys just over three years now and I don't plan taking my…read morecar anywhere else. In years prior I have taken my car in other places. They would take one look at me and decide to try and milk for all they could. I would leave frustrated and the issue unresolved. Not anymore. I no longer get the burst of stress when a light comes on in my car. The stuff is always very candid and informative. Most importantly their information is consistent. I feel very comfortable discussing what needs to be done, knowing they will provide the best service at the most reasonable price possible. Just this morning they replaced a recalled part that had received other critics without me even mentioning it. I truly appreciate the way they do business. You guys are AWESOME?

I recently discovered that they are permanently closed…read more Neither number rings to anything, and if you drive by there in person, there are several signs in the window that say "permanently closed" See pic

I thought the facility, service and communication was great. I needed a strut motor replaced for my…read morelift gate and after doing research online it seemed a little expensive for the part needed. Overall, I'm happy with the service but believe it may have been on the pricier side. Update: The manager, Greg, reached out to me personally to go over my concerns on pricing. He explained everything throughly and took care of my concern about the diagnostic fee. I will absolutely use this shop in the future as they clearly care about their customer. All around 5 star auto shop.

I am fortunate to live about 5 minutes from this Christian Brothers Automotive location. They are…read moreeasy to schedule with and do a great job communicating with you from the moment you arrive until the job is complete. They offer transportation to/from the shop. They provide detailed updates on your car's status as they inspect. And, they usually under promise and over deliver on the amount of time estimated to service the car. They offer competitive pricing and a much cleaner, quieter option form a dealership service center.

Excellent service calle…read more They responded right away They came and got me and my transmission was out helped me finance it and a rental car four days later there helping me with a new battery they are excellent !! and Hector is on it pleasant place were switching both my daughter and I

Ripoff artists, BEWARE they work on your car without your authorization and hold you hostage, very…read moreunethical!!! If you take your car there you will be making a big mistake, shoddy work, bad customer service and they trick you into paying for work you didn't discuss or ask for and tell you we already did it so pay up.

Did great work, very honest, and didn't charge anything I wasn't expecting. Highly recommend.read more

I have to say that you cannot do any better for your vehicle's maintenance than John Jay…read moreAutomotive. The people are friendly and most of all professional and honest. Their prices are very good and wait time is about an hour. I would not trust my Lexus with anybody else.

3/12 UPDATE (initial review below): Beginning on 2/18, I requested multiple times to speak with the…read moreowner but never received a call back. When following up about the rental reimbursement the shop had already agreed to provide, I had to call three separate times just to get movement on the check being issued. During one of those calls, the first question I was asked was whether I planned to take down my previous 1-star Google review. I was told the reimbursement was not dependent on that, but it was concerning that the question was asked at all. After those three attempts, I was finally told I could come in to pick up the check. As soon as I arrived, the manager asked another employee to sit at the front counter as a witness while we spoke. I asked if he could contact the owner or let me know when the owner would be available so I could finally speak with him after weeks of not receiving a call back. The manager refused, saying both he and the owner were busy. While we were speaking, the manager took a phone call from another customer and asked me to step away from the counter, stating it was for "customer privacy." Since I was already being assisted and trying to resolve my own issue, I declined to step away from the counter. After the manager ended the customer's phone call, he and the employee stepped away to the back of the shop while their computers remained unlocked at the front counter, leaving me alone in the lobby. This seemed inconsistent with the concerns about privacy and safety that were mentioned. The manager continued going back and forth between the front desk and the back area. He eventually returned and asked me to leave. When I said I would wait until he and the owner were not busy, he called the police and had me verbally trespassed from the property. I am sharing this experience for transparency. This entire situation could have been avoided with basic communication. I made multiple attempts over several weeks to speak with the owner and resolve the issue directly but instead was ignored and ultimately removed from the property for asking to speak with him. INITIAL REVIEW: Went in as a referral from Firestone. Firestone indicated I had transmission sensor issues and referred me to this AAMCO. Manager Hector informed me the issues with my car was from the transmission and I needed a replacement. After replacing, Hector informed me there was an issue with an outside sensor feeding power to the transmission. Hector indicated Guillermo and Jeff worked on my car. They were unable to provide me with proper documentation indicating how they ruled out this computer sensor issue prior to replacing the entire transmission. Hector refused to connect me with store owner, Mike Andrews. I have emailed Mike multiple times with no response or call back. When speaking with Hector via phone, he told me I should bring my husband down so they can explain it to him. As a single woman that is VERY insulting to imply I cannot comprehend the information I am being told. Hector also failed to Inform me the shop only reimburses up to $200 for a rental car, stating it is listed on their website. I was physically in the shop 2/13 and Hector referred me to enterprise without verbally informing me of the reimbursement limit. When I requested reimbursement he continued to state it is advertised on the website but refused to address my concerns that we were speaking in person and he failed to include that detail. While assisting me on 2/18, Hector took three phone calls and assisted another customer while I was at the counter. This shop takes advantage of their paying customers and refuses to take accountability when they messed up.

Caution. Paid a lot for rebuilt transmission. On trip across desert had a problem took it back to…read moreaamco. They couldnt figure it out. Took it to a dealer and they said engine mounts needed replacing and should have been done with tranny replacement. Aamco wont stand behind that needed fix.

Tony is amazing and very honest. Highly recommend! I came for an oil change and he gave me a quote…read moreon work to be done in the future. I'll definitely be returning.

Got an oil change and met Tony, super chill dude and was very knowledgeable about cars, had me in…read moreand out super fast and replaced my brake fluid because I totally forgot to check it at all and saved me thousands in the long run. If you want a guy that knows his sh** and cuts to the chase and is super down to earth go to this place. Solid people and great service. 10/10

Best shop! Been coming here for almost 4 years and won't take my trucks anywhere else. I have an…read moreolder Ram and a new Bronco and I trust these guys 1000%.

Found JDs on Yelp and picked them based on reviews and so glad I did. I needed a second opinion on…read morerepairs the dealership said were critical for my car. The dealership told me I needed $30k in repairs on my 2019 car and sure enough the guys at JD said the dealership was full of it. They were so honest and thorough and told me to bring the car back in a few weeks to triple check all is fine with my car. Will forever be recommending JD's.

I highly recommend AAA Service. Anton at the desk is…read moreprofessional, knowledgeable, efficient and pays attention to detail returning phone calls, explaining services which allows you to make knowledgeable decisions. Most of us never see the actual mechanic so having someone you trust as the bridge between you and the mechanic is critical. I give Anton and the AAA staff the highest marks. I will return. Thank You.

This AAA location was horrible with their customer service. Condescending guest services employees…read morewho felt offended when we had a concern with how much they were charging us just for a diagnostic test. Noel was the main person we were communicating with and he was condescending with his tone and inconsistent with communication even though he promised to call us back in a timely manner. We were told initially that the amount for a diagnosis was $188 just to be charged over 3 times as much when they added another diagnostic fee and did some work on the car that I had not yet approved. And now having to debate and argue the price of the test and the additional actions they took without our consent to the services, is a bit of a nightmare situation for any car owner. Being a member of AAA, this makes me really question keeping my membership.

Having a honest and reliable car clinic that doesn't take advantage of the consumer is not always…read morethe easiest to find. Alex is a hidden gem. He runs a great business and is the epitome of honest, reliable and never makes me feel like I am being taken advantage of. Alex has a tremendous staff and team. Ted is incredible and very knowledgeable, as well as friendly. Recently, we took our Jeep Wrangler to the local Jeep dealership (Airpark Dodge Chrysler Jeep) for a loud exhaust system. Airpark Dodge Chrysler Jeep suggested that we replace the entire exhaust system for $1690 and they told us we need new brakes and rotors on both the front and back for $900, which our extended warranty did not cover. I immediately brought it over to Alex at Airpark Auto Clinic. Alex did a complete diagnosis on the suggested work. He delivered the news... The completely replaced exhaust system was a total lie and fraud from Airpark Dodge Chrysler Jeep, as the exhaust spacer was broken. The cost for both left and right spacers was $30 for both sides and the labor was $250. Alex looked at my brakes and rotors and shared that we have about 20,000-25,000 miles left in the front and 15,000 miles in the back! Thank you Alex, Ted and team at Airpark Auto Clinic for being the honest and reliable car guys in Scottsdale! We take both of our vehicles to Airpark Auto Clinic and highly recommend!

Amazing place to bring your car for service. The staff are friendly, polite and all around…read morewonderful to communicate with. I just moved to this area and Mel welcomed me and made sure my car was in tip top shape when I left!