One of the cleanest, well maintained pet shops I've ever visited!!!…read more The Aquatic Critter has SO MUCH variety and selection of fish and sea creatures; along with a good amount of reptiles on the second half of the building. All the animals enclosures were clean and in good condition and the place didn't smell awfully like most pet stores often do. I haven't bought anything from here personally, but I did enjoy some window shopping and was very impressed with the quality, variety, and cleanliness of this establishment.

I first visited Aquatic Critter back in 2020 when I brought my niece and her best friend (a child I…read morewas tutoring during the COVID lockdown) on a little field trip. Even then, I remember being so impressed by how kind everyone was and how beautiful and healthy all of the specimens looked. Today I returned to pick out a tank for my three-year-old daughter for Christmas, and the experience was just as great as I remembered. Every staff member I interacted with was friendly, patient, and professional. A special shoutout to Jack, who helped me today. He was incredibly patient with all of my questions, and he is extremely knowledgeable about fish care. He took the time to explain everything thoroughly, and I left feeling confident and excited to set up our tank at home. I'll definitely be returning after Christmas with my daughter to pick out her fish once the tank is cycled and ready. Thank you again to Jack and the entire staff -- you all made our day!

In Nashville, most stores will just sell you whatever (I've had this experience). Music City is…read moreexpert with customer service, listening to the customer and careful what they sell you. Worth the drive if out of town!

Just came home from a vacation to find our tanks had not been maintained or cleaned at all. Yet the…read morecheck I wrote was gone. Adam and dawn are kind people, but I need someone I can trust while I am away.

Adam and Dawn do a great job with our 200 gallon piranha tank. They take pride in their work and…read moreit shows. I recommend them highly.

I've been using aquatic services for a long time and was really worried about not finding someone…read morewhen we moved to Columbia, TN. After several attempts with some other companies, Reef Route Aquatics seemed like a perfect fit. And when I explained my situation to Deitz, he was very personable and willing to make the drive as well as work with my schedule. It's been a pleasure having this service! From the after service reports to the added education... They are very knowledgeable and skilled at what they do. I would highly recommend this company! Especially if you're new to having aquatic tanks and could use good guidance into the hobby... This is hands down the place to call.

Dietz failed to send a written contract and did not mention in our initial conversation that he…read morewill not install ANY equipment he does not provide personally, even filter replacements, even if the customer already has these on hand. This resulted in him (reluctantly) agreeing to replace filters and install a flow restrictor after realizing his error. He later decided to cancel our contract without notice, on a day that he had indicated he would be there for service, with no prior communication, and only an email after the time I had expected him to come. He also charges $2/gallon to use salt that he provides, and continued to do so, even after I had purchased a bucket of his recommended (read: required) salt. Unprofessional, inflexible, and with poor communication skills.

Doesn't look like much but u go inside and there is coral is a far above the rest the selection of…read morestuff not found in other stores

Still the best place in town. Excellent frag tanks. Will be back after those Illuminati zoa.read more

We decided to try koi after a raccoon feasted on our 8 year old koi. Very knowledgeable and helpful…read morestaff.The tanks all were sparkling clean. Lots of store hours to accommodate your schedule.

Small but very clean store. Knowledgeable and friendly staff. They'll even order something for you…read moreif they don't have it.

They were very professional and friendly. They took care of my little old man Portie very well and…read morehe looks so handsome

Came here after a traumatic experience with our long term mobile company. The experience was…read moreincredible. We felt heard, patience, and cared for. Happy we found our new groomer.