Staff: We were so impressed by the service. Ricky and Vinny…read moreboth helped us. Vinny called the local Tilly's after discovering that they did not have my size. They answered all of questions, were friendly, approachable, and a real pleasure to talk to. Vinny truly went above and beyond. Quality/Quantity: Really good amount of merchandise and all really stylish. RSQ is one of my fav brands. Value: Pretty fair. I was going to take advantage of buy one get one half off but they did not have my size on one pair. Ended up getting the same deal at Tilly's. Overall: Really like this store and will be back.

Great selection of shoes! Come see Vinny, he knows his shoes! And he is so chill and friendly! A…read morebreath of fresh air! Give this kid a raise! He's awesome. Thanks to his knowledge and helpfulness we left with a pair of new shoes! Thanks Vinny! Excellent customer service! Keep being you!

I haven't touched a long board since I was in my teens, and was looking to buy one since I'd only…read moreever borrowed my friends' gear. The staff was very helpful, and answered every question I had. They provided me with recommendations, fitting advice, and made sure I know to try on multiple models of helmets to make sure I had a good fit. Ultimately, they didn't have a hemet in stock that fit me, but I will definitely be coming back to this shop in the future to get my board! Their prices seem to match what you would find in other stores, so I have no qualms about supporting this shop! My only critique is that it was a little difficult to find specific items I saw listed on their website, but an associate was able to help me search for it and provided other recommendations!

This place is amazing. Ordered on line and was treated with such great communication and respect…read more Even a hand written notes and stickers showed up when they apologized for being out of one of my shirts! Amazing service, thank you!

I bought my first shark wheel electric board on kickstarter. The second I bought from their…read morewebsite. My original board was still kicking until recently. The newer board battery deteriorated quickly (lasts about 15-20 minutes) making me suspect they chose a more economical route for manufacturing. I now have 2 board that don't work. I ordered 2 replacement controllers that don't sync. I have been in correspondence with the one person that works there for over a month now. She sends me videos and asks me to ship the boards from Hawaii to New Jersey, on my dime, so they can look at it. Zero tech support. I have asked them to call me and sent videos. Long story short. The boards were amazing to start but don't last very long. I bought the first one in 2020 and the second one 18 months later. The newer one didn't even last 2 years. The remote just stopped working. After trying to sync new remotes they glitch out and unsync while you ride it. They are dangerous. I have exhausted all my resources and all I can say is that I'm bummed. I spent about $1500 (2 boards) on what I thought was a very good product. The wheels are great... the rest is junk. And I just spent $80 bucks on remotes that don't work and no customer support. Sorry Rikka, you guys need to do a lot better for your customers.

Never buy from Shark Wheel. They don't care about their customers. Bought a e-board, and it stopped…read moreworking a yr later. Sent it in for repair. Rikka kept feeding me lies that it will be fixed in a month. CEO Zach is scared to reply to his customers. Nine months later, they tell me it's done, and I paid for the repairs. Three months later (now a full yr), I ask status. Rikka tells me they forgot to ship it. Finally got it. It works, but different control functions from original. No explanation. Crap for service. Never buy from Shark Wheel.

Knowledgeable and friendly owner. Before coming I read the reviews and can understand the…read morefrustrations of others, but the experience of coming in and getting to chat with the owner who's a standup guy who gives the best service and recommendations deserves an applaud. The value is amazing, way under what retail stores sell for, and was able to pick up a TPD1 for $110. Selection was good for metal bats, but not many wooden bats were left.

First time here. Personalized service, good value, quality products. Will definitely be back…read more Analyzed my son's swing and gave recommendations.

Yours truly didn't want to get skin cancer while surfing, so I found this little shop that sells…read moresurf hats. I called and they were out of stock on one brand, but they offered me a discount on a higher-end brand for the same price and I was able to pick it up on the same day. The owners are super friendly and super helpful. They are surfers too and they test out their products before selling them to customers. If you ever surf in the OC, I'm the big dork w/ the dorky surf hat on. :)

Three weeks and 15 calls later my product has not been shipped. Customer service told me they would…read morefind out where it is and call me back. It's been three days no call or email. 188.00 dollars later if i ever get my stuff ill let you know.

Phone calls regularly go unanswered. I showed up to have about a dozen reels serviced. I showed up…read moreduring the store hours and there was a sign on the front door stating they were closed for a meeting. How unprofessional can an organization be??? I took my reels to Daiwa, and the service professional agreed to take care of them. Daiwa Corporation has become a superior product these last 10 years, and so has their customer service.

You can't ask for anything better! I bought an expensive spinning reel and neglected it for 3+…read moreyears and I took it to them and for just a bit over the price I would have paid to get this reel serviced I got my old reel back in perfect condition. I don't know what these other guys are talking about here about their bad customer service or having to call somebody when you get there etc... but I went straight through the door, met a Kevin who took care of me right away exchanged jokes about the reel (I thought it was a joke but he said "this is still decent" lol I said "hell naw") lol and although the paper said it'll take 2 to 3 weeks. I got mine back in two weeks and a day. Outstanding company! I'm glad I got this ridiculously expensive reel... BECAUSE I LOVE IT!

Came here to try my skates. Pretty small shop but there's a lot of stuff! Carter was so nice and…read morehelpful explaining the difference between the shoes, it made my experience really enjoyable. Thank you!!

My daughter is a competitive figure skater and we drive up from San Diego to have Frank help with…read moreher skates. There are definitely younger people working in the shop, but Frank is TOPS! Multiple coaches recommended him and we haven't had any issues since. My only wish is we could book appointments. He is the go to for all the advanced skaters and often we wait for him. I highly recommend!

Had a great experience with calling the Exile headquarters, the customer service is excellent, I…read moreordered a custom Blairacuda and a double wrapped Hornet. The custom will be complete in half the time expected and the Hornet double wrapped was delivered sooner then expected! Hornet rips!!! The hybrid model double wrapped carbon glides out to the waves at 26th St. in Santa Cruz, and super responsive with the wraps and the lines hold solid once in the barrel! Cannot wait for the Custom to arrive! Going to order more boards in the future! I highly recommend exile double carbons and or the GOAT build! It's worth every penny!!

Review update, back again to purchase another board from Exile…read more As always, Hank was friendly and amazing. Quality boards, colors and variety can't be beat. Give them a go, you won't be disappointed.