I am writing to formally document and report the extremely unsafe, unsanitary, and unacceptable…read moreliving conditions I experienced at this residence. I strongly advise DO NOT STAY AT THIS PROPERTY due to the following severe issues: 1. Active Pest Infestation * Termites, flying ants, and various bugs were present throughout the unit. * Insects were visibly coming from the walls and spreading across the living space. * The infestation was continuous and created an environment that was completely uninhabitable. 2. Serious Health and Safety Risk While caring for a toddler, I observed flying insects around the child's mouth and face. Shortly after, the child became extremely uncomfortable and had to be rushed to the Children's Hospital in Birmingham, Alabama, due to a seizure. This incident occurred during the height of the infestation and created a serious medical emergency. 3. Negligent Management and Maintenance * Office staff demonstrated poor professionalism and failed to address repeated concerns. * Maintenance personnel were unresponsive and ineffective. * At no point did the management take appropriate action to protect residents' health or safety. 4. Unacceptable Living Standards I have never lived in a residence so overwhelmed with pests that it felt like the corporate headquarters for ants and termites. The conditions were worse than visiting a zoo; at least there, one knows what to expect. No resident should ever be subjected to such conditions inside their home. This situation posed a direct threat to human health, particularly to a small child. No family, tenant, or visitor should be exposed to such hazardous conditions. I am prepared to escalate this matter to housing authorities, corporate leadership, public health agencies, and legal counsel if necessary. I HAVE VIDEOS AND PHOTOS FOR MORE PROOF!!

I lived here with my family for a year in 2018-2019 while completing a master's degree program at a…read morenearby university. While the units lack many of the upscale frills of other apartments, it is extremely well maintained thanks to the best and most responsive front office and maintenance staff of any apartment complex I've ever lived in -- and that matters more than granite countertops. We chose the park in part because we wanted to live in Prattville, but also because they offer an all-inclusive option with furniture and utilities for one monthly price. Considering we were only staying here for a year, we didn't want the hassle of monthly utility bills and moving furniture, so this was the perfect option. The best part of living here was the office staff. They're prompt and courteous to handle any issue that comes up and the maintenance staff knows what they're doing. What's even more important is the long-term building and property maintenance. Just in the year I was there, they ripped up, replaced, and repainted the side panels of every screened-in porch on the property, had the road re-sealed, and put in ramps on every sidewalk. That's a lot of investment in things most people don't notice. They're also in the process of replacing the carpet and blinds in every apartment as it is vacated, regardless of condition. The residents are all pretty nice and courteous, too. A lot of people get out and walk or run through the complex daily, or visit the pool. I myself took advantage of the sidewalks and gravel path that form about a half-mile loop through the complex. It's nice to see people out and about, even on the hot days, and everyone will give you a friendly hello, or even strike up a conversation. Of course, there are some downsides, of course. First, insects. We had the occasional cockroach appear, which is disgusting and unfortunate but it also just a product of living in the south. They also stopped showing up once one of our neighbors moved out, so maybe it was his fault? We were also once invaded by ants (which was quickly handled by the included weekly pest control service). The biggest problem I had with this apartment was the lack of natural light. The living room in our townhouse had only three small arrowslit-type windows. You know, those tiny holes archers used to defend old castles. I exaggerate, but only slightly. The apartment was dark but for about 10 minutes of direct sunlight every morning when the sun rose over the building next to us. Coming from Hawaii where we had an abundance of sunlight and windows, it was honestly distressing for awhile. If you're used to, or want, a lot of natural light, look elsewhere. Another issue is dog poop. The complex is pet-friendly, which is nice, but a lot of owners take advantage of it and don't clean up after their animals, even though the property as multiple clean-up stations with free poop bags! People need to be more respectful of their environment. Pet-friendly complexes are harder to find for this reason, and it's a shame. Overall, for the best-managed and reliable apartment complex you may have ever lived in, give this place a try. However, if you're looking for granite countertops, valet trash, and other upmarket elements in an apartment, look elsewhere.

I am writing as a very upset tenant regarding the ongoing, unresolved issues with my apartment. On…read moreSeptember 2nd, I went into the rental office to discuss problems from the weekend with the alarms and AC vents. At that time, I was told by the property manager that Shekinah, the general manager, would contact me. To this day, I have not received a call. The property manager also informed me that the vents in my unit would be put back up, yet they remain unreplaced despite multiple requests. This situation is unsanitary and unsafe. Roaches and Dust falls from the ceiling i have also experienced a medical emergency in the office where I suffered a seizure, from all the dust and insect from the apartment building and instead of being assisted, the staff attempted to call the police I have repeatedly asked for a resolution regarding the constant alarm disturbances and the condition of my AC vent. My apartment is not fully functional, I have asked for temporary solutions, such as being provided a hotel room or alternative arrangements, until these issues are corrected. This ongoing neglect is unacceptable. I am requesting immediate action, a clear.

Love this community! Quiet with spacious apartments. I do love the remodel option and management…read morewas super great!

I lived here for 6 years, and I only have positive things to say. I have lived many places over the…read moreyears, and Willow Ridge has been top tier. The staff is very friendly, efficient, and professional. Cindy at the front desk has been especially helpful over the years. Work orders get fixed quickly, the grounds are well kempt, and they actually give a discount for military service members! The apartments are quite, safe, family friendly, pet friendly, fairly cheap compared to other apartments (with less amenities), and the location frankly can't be beat. You're within a 3-4 minute drive to publix, walmart, lowe's, home depot, target, chick-fil-a, several gas stations, numerous restaurants, numerous retailers, etc. It is only a 12 minute drive to Maxwell AFB/Downtown. While I'm sure this varies person to person, my experience with the other tenants has been great. I would highly recommend!

I lived there for about 2 years. The apartments themselves are simple, no frills just your basic…read moreapartments. Cheap materials used, such as carpet that pulls at the seams where they installed, cheap appliances and thin walls. The management staff was awful. Cindy is the rudest person I have ever met. She is condescending, and very disrespectful. Even after you leave will still email you and if you ask to be removed she will email back with nasty comments and try to be petty. Don't think for a minute you will get your deposit of any kind back. Something will be decided with her "expert knowledge" and they will keep it and bill you for anything else they decide to even if its normal wear and tear on cheap materials. Also your rent will be raised under the guise of "cost of living" and saying i should be paying much more but then they show me the entire list of tenants with the same apartments as mine and im paying 300-400 more than they are. Very unprofessional to even show that but pretty ignorant to show how much you are over charging. The maintenance guys there are solid and the only reason I gave it 2 stars. Those guys were great and very helpful my entire stay at this place. Overall, unless you want to over pay for cheap apartments and get belittled by a manager that clearly is not held accountable (look at the Google reviews at how many people have called her out by name) then by all means go ahead. Good luck.

I now know that this 5 Star rating was built on hard work, true and genuine customer care, and an…read moreexistential degree of excellence! I not only recommend Marie to be your Realtor on your next project, I implore you NOT to cheat yourself out of the experience I witnessed with my home sale! You will be more than satisfied with the end result. As an out of state customer, the level of confidence I gained after witnessing her commitment to the sale led me to sleep well at night. Marie has a very strong network that proved to be very important for projects I couldn't complete in preparation for the home sale. The property was under contract less than 36hrs after hitting the market. Let's just say she more than proved her value! Thank you for everything Marie!

Marie Scarborough is an excellent realtor. She helped my husband and I find a home quickly that was…read morein our budget. She kept up on the paperwork very well down to our closing day. She is more than a realtor, she is now family to us. Thanks so much Marie.

These people are literally amazing! I was completely impressed with their professionalism and…read morecustomer service. They treated us with kind ness and respect. We even had a lot of laughs together. It was a very nice atmosphere. We were talked through everything every step of the way. I HIGHLY recommend these guys!

Mismanagement and Lack of Communication! Partners Realty/…read more79C I haven't been consistently living in my apartment for over two months, which I notified management of in January. Despite that, I was never informed of critical updates regarding rent payments. The old management company left a letter on my door saying rent should not be paid to them, but since I don't live there full-time, I never saw it--what happened to sending messages through the portal or EMAIL? The previous management ended their relationship with the complex on February 28th (very recent), and now I can't even get a direct contact for the new management. I called the old management company, I'm told that new management should have reached out--well, they haven't. I was also told to GOOGLE who owns the company!!! Like what the hell?? No one can give me a phone number, and I'm getting the runaround about my rent payment refund because apparently, I have to speak to Chase Stewart (or whatever his name is), but he's never in the office! I have also expressed my interest in ending my lease, and if the new management sees this, consider this my notice that I no longer want to live here! The lack of communication, accountability, and overall management failure has made this an incredibly stressful experience. If you're considering living here, do yourself a favor and look elsewhere.

Thank you Partners Realty for following up with me. I really had a bad taste not only about your…read morecompany but Montgomery as a whole, based on my experience. A company whose leadership has enough pride in their organization to get to the bottom of a customer's concern and takes the time to contact the customer directly, shows me that you listen and you care. What I may have taken as a racial slight was clarified and whole heartedly apologized for and I am very appreciative of this from Partners Realty. Organizations that take the time to show this kind concern and caring are of paucity in 2023. Again, I thank you for the follow up, apology and reassurance.