I lived there for about 2 years. The apartments themselves are simple, no frills just your basic apartments. Cheap materials used, such as carpet that pulls at the seams where they installed, cheap appliances and thin walls. The management staff was awful. Cindy is the rudest person I have ever met. She is condescending, and very disrespectful. Even after you leave will still email you and if you ask to be removed she will email back with nasty comments and try to be petty. Don't think for a minute you will get your deposit of any kind back. Something will be decided with her "expert knowledge" and they will keep it and bill you for anything else they decide to even if its normal wear and tear on cheap materials. Also your rent will be raised under the guise of "cost of living" and saying i should be paying much more but then they show me the entire list of tenants with the same apartments as mine and im paying 300-400 more than they are. Very unprofessional to even show that but pretty ignorant to show how much you are over charging. The maintenance guys there are solid and the only reason I gave it 2 stars. Those guys were great and very helpful my entire stay at this place. Overall, unless you want to over pay for cheap apartments and get belittled by a manager that clearly is not held accountable (look at the Google reviews at how many people have called her out by name) then by all means go ahead. Good luck. read more

I've lived here for 3+ years now & I LOVE it. It's so quiet & peaceful! The office staff & maintenance crew are very quick to respond to any needs/issues that may arise. They have great amenities, they are pet friendly & so conveniently located to uptown Prattville & all it has to offer. I would HIGHLY recommend this place to anyone looking in Prattville! read more

I have been a tenant for just over a year and have been very pleased with everything associated with Willow Ridge Apartments. The staff are friendly and seem very pleased to assist in anyway they can. That includes the office staff, management and maintenance. I live in Phase II in the back of the complex that back up to the woods and overlooking the beautiful pool. There are always plenty of deer that visit the wooded area on a regular basis and if you leave your balcony door open, which I do most days, you can hear the birds chirping. I love it here and definitely recommend Willow Ridge Apartments. read more

Willow Ridge Apartments in Prattville, AL is crappy. The Management is lacking and most unprofessional. The fees are ridiculous and I would not recommend no one to the complex. read more

My wife and were relocating to Prattville AL from 2100 miles away. We were moving on very short notice. I called Patti and she assured me that they would satisfy our needs. Three and a half years later we could not be happier. This place was everything we needed in an apartment. Patti and Linda have been wonderfully helpful. Both are a wealth of knowledge concerning the community. We love Willow Ridge Apartments! read more

It's okay. It's not great. My main complaint is maintenance. I like the guy, he's very good at his job and doesn't make a mess. My issue was thew recent intrusion. I have two fairly big dogs, 55lbs and 70lbs. They are both super friendly and non-aggressive. One has a bit of an anxiety issue when dealing with new people- she's shy and hides. I don't crate my dogs when I go to class because it's only two hours and they are past the destructive stage. Management knows this. They also know to cal me if they need to enter the apartment for any reason so I can secure my dogs. My neighbor called the other day to report a leak coming from my apartment. She didn't text me, she does have my number, and management/maintenance did not call me. They barged in and shut my water off. No one told me anything. I got home and had to find a note left on my counter top. My concern is what if my dog got scared and bit someone? That's why I signed to NOT GO IN MY APARTMENT WHEN NO ONE IS PRESENT. I've had a few issues when I've had to call them and even told them then not to enter if no one answers the door. We are always home if we schedule a request. This kind of intrusion made me uncomfortable and makes me question the management as a whole if they'll allow something like this. I had problems in my old apartment where maintenance would walk in at random- once when I was showering. I'm hoping this does not repeat here. read more

I truly have experienced better, for much less. This place is atrocious for a number a reasons, a few being Pest Control, their "Pet Friendly" thinking, their package delivery option, their "fitness center," and the atmosphere in general. Keep in mind that you have to pay a $500 security deposit, and if you have a pet or two, $250-$400 per pet; for the following. Pest Control says that it's included per lease, but you have to get on list to receive service and if you call for specific things like roaches, silverfish, wasps then they suggest that you purchase a can of bug spray as the Pest Control company won't be able to rid apartments of these insects. Really? Per lease, package delivery will be sent to Office if you are not at home, but they don't even allow UPS to go through apartment complex, so first stop is always Office. Problem is, Office isn't even open during hours (M-F 9AM to 5PM and Sat 10AM to 4PM) suitable for working people, so if you receive a package during the week you'll have to wait until weekend to pick up. The "fitness center" shouldn't even be called such, as it's a small room with a few broken machines and exercise equipment suitable for the elderly. Now back to their "Pet Friendly" thinking, you'd think that if you pay that much in pet fees that they offer a "bark park" and a few "doggie stations," but no they don't. They are nowhere close to being as "Pet Friendly" as they say they are. Their reasoning behind not purchasing "doggie stations" is that they have "heard" that residents at other apartment complexes don't use them, so they don't want to waste money. Keep in mind, money that residents pay in fees to have pets. Ludicrous. Now they have instilled a "policy" that allows them to charge $25 to a resident if someone randomly calls and reports said resident for not picking up after dog without requiring any proof whatsoever. Last I checked "hearsay" wasn't admissible in a court of law. They conduct no research for said claims whatsoever. Apartments themselves could be in better condition. Aside from the pest issues, the maintenance issues are ridiculous as well. Overall Patti and Linda do not know how to properly manage an apartment complex, and I wouldn't recommend wasting your money on this dump. There are many more apartments to choose from in Prattville, so I would suggest starting with them. read more