Stayed here a few weeks back for my daughter's IWCOA wrestling event. The room was great, VERY…read moreclean and nice. Everything worked great and we had no problem with noise or anyone else on our floor. We got the kind suite which included the king side bed and a full pull out couch (sleeps 4). There were only two issues we had while we stayed there. 1 - I booked a room for 3 people and they didn't leave pillows or blankets for the pull out couch there. A few calls and several hours later we were told to come down to get a blanket but they were out of pillows (they were supposed to bring it up to our room originally). 2 - the breakfast food isn't really restocked and every day we went there was a low quantity of everything. Luckily we didn't need much because girls didn't want to eat heavy and I was snacking most of the day at the BOS center, but it would've been nice for guests not to just wait around for stuff. The kitchen is also super small where everything was. Overall I'd say we had a great stay and the good outweighed the bad. I felt safe there and that was what I was most worried about. Parking was also super close.

Pretty nice Hilton property on the outskirts of Springfield, Illinois. We had come from St. Louis…read moreand a Cubs-Card game ... where we had stayed at another Hilton property in St. Louis, so we had a direct comparison ... and the Hilton in Springfield won hands down. The Springfield Hilton Garden Inn is not a luxury hotel by any means but it held its own as a nice budget friendly option. Free coffee downstairs in the morning, a fitness room with old but serviceable equipment, a pool if you were looking for that, and a six-day a week restaurant if you wanted to eat in. So the Springfield Garden Inn had everything we needed. If they wanted to change it up vis-a-vis the competition, they should consider converting the full service restaurant into a free continental breakfast place ... that would set them apart. But all in all we wouldn't hesitate to stay here again.

As a Hilton Hotel, of course this is a nice place to stay. No complaints, not perfect but just what…read morewe expect from a fine hotel. These 5 stars are for management. The place was packed due to a national sports event, which we were there to attend like everyone else. I booked several suites to accommodate I think a total of 17 people all arriving at different times. Making everyone happy was virtually impossible and as a business owner myself I understand these situations and that mistakes happen. What matters most to me in business is that the customer is listened to and his or her situation becomes the service provider's goal. As I said, our situation was difficult and the manager (I didn't catch her name) listened to me and, with the perfect combination of being personable and competent, made changes and upgrades resulting in one of the best family get togethers we've had. The morning front desk gentleman was also very accommodating. Something I often say to my employees is You don't have to be The best but if you stay at everything thing you set out to do until you're Your best all your opportunities in life will present themselves to You

I travel extensively for work and stay at Hilton properties multiple times per month…read more Unfortunately, this was one of the worst hotel experiences I have had in years. The room and overall property felt visibly dirty and poorly maintained. I found ants in my room and later observed staff walking around spraying consumer grade bug spray in common areas rather than what appeared to be professional pest management. At no point during a hotel stay should a guest have to worry about bugs crawling into their belongings. What disappointed me even more was the complete lack of follow through afterward. After providing direct feedback during my stay, I was told management would be contacted, points would be added to my account, and that a manager would personally follow up with me. None of those things happened. I understand that no property is perfect, and I generally extend a great deal of grace as someone who travels constantly. However, cleanliness, accountability, and communication matter. This experience fell far below the standard I have come to expect from Hilton.

called the local hotel number to book my reservation because I wasn't sure if I could pay extra for…read morean extended late checkout time. The standard late checkout is 1pm and I needed 3pm. My boyfriend had work meetings until 2:30 and we were in town to close on the selling of my house which was scheduled for 4pm. the time of check in we were informed that all the tvs in the hotel were inoperable and that they were working on applying credits for the inconvenience. We didn't make a fuss, just dealt with it knowing they would give us a credit The following day, while I was visiting family, the staff forced my boyfriend to end his meeting and leave the room at 1pm, even though he explained the arrangement. When I arrived at the hotel I inquired about getting a refund for the $50 I paid for the hours we didn't get and was told that they couldn't refund my money because I had somehow booked through expedia. That's when I found out that all their calls are forwarded from the local number to Expedia. Unfortunately, no one tells you you're talking to Expedia. I even called back to see if there was any indicator that I was talking to another company, there was not. Even my emailed receipt had no mention of it. After finding out they couldn't refund the money I inquired about the credit for the tv issues and they had the same answer, they couldn't do anything because it was Expedia. Which, had they told me that at check in, it would have been frustrating but manageable. However , the fact that I was mis lead by the front desk person, is no okay. At this point I'm frustrated for obvious reasons and the staff, including the GM acted as though I was a problem. If they had approached me with kindness and sympathy for the situation, I would have no beef with them, They are simply the messenger of bad news, but instead I got hatefulness. To add insult to injury jury, the hotel was virtually vacant, there was no reason to push us out early. Additionally, when I called Expedia about getting a refund, they put me on hold to talk to the front desk and the front desk denied my refund. So, you're telling me, they have no control on giving a credit, but they can deny me the refund?

It's clean. Updated contemporary decor. Friendly staff. Reasonable rates. Not too far from historic…read moreSpringfield sites (you'll need a car. Within walking distance to multiple restaurants and shopping areas.