When I had an issue with this property, I contacted the corporate office…read more They worked with me to make things right. They promptly contacted the property management and kept in touch with me. I was pleased with their response and will gladly go back to this hotel in the future.

After the experience I had at the Holiday Inn Express in Camden, the only reason I am giving it a…read moreone star is because they don't have negative numbers. I am on the road at least once a month, and this is the worst experience I have ever had at a hotel. When I came to the front desk, there was a large group checking in. One of the clerks offered to check me in and the other person at the front desk who, as it turns out was the manager, told this desk clerk, "Don't worry about HIM right now we have this group to check-in." Maybe a greeting such as, "Sir, please be patient for a minute. We are checking in a group" would have made me feel like more of a welcome guest. When the manager finally got around to addressing me, she said without explanation, "I'm going to move you across the street to the Hampton Inn." I figured that was fine, since I have gold status with Hilton. She got in her car and led me across the street to the Springhill Suites. When I asked about the Hampton, she said, don't worry, this is a newer hotel. Don't worry, it's the same price." Except, it was not. They did not even show a reservation for me, and the desk clerk at the Springhill Suites got ready to charge me $270 for 1 night. When I explained that my whole visit was supposed to be under $500 for 3 nights, he got on the phone with the Holiday Inn Express. 5 minutes later, I said the heck with it and walked out. It turns out the Hampton Inn in Camden was full, so I wound up having to get a room in Clemson. Two hours later, the manager from Holiday Inn called me to say, if I still needed a room, she had one. Thanks, but no thanks. I spent 35 years working in customer service for an airline, and I knew what was expected of me when I was serving the public. The manager of the Holiday Inn Express in Camden could stand to have a little refresher course on how to treat their customers and make them want to return.

This place is in a college town, and it is a quiet area near the college during the off-season…read more Upon entering my room, I was greeted with a rather dank smell, and I suspect the fan in the bathroom was left on for a reason. The room wasn't a disaster and I slept alright, but it wasn't spotlessly clean either. I got a reasonably warm welcome, and given that I picked the cheapest hotel I could find in the region for a quick stay, I can't be too disappointed that it was in fact cheap. So I just say that there's some room for improvement on the basics.

The staff is friendly and attentive. We were upgraded to the king suite without asking. We have…read moretitanium elite status. The room was clean and tastefully decorated. The bar/dining area still hasn't reopened. So many places haven't fully recovered with staffing from COVID.

Absolutely Unacceptable - No Hot Water and a Frustrating Stay at Holiday Inn Express Richburg…read more I am writing this review to express my extreme disappointment with my recent stay at Holiday Inn Express Richburg from 05/17/25 to 05/18/25. While I had hoped for a comfortable and relaxing experience, my stay was significantly marred by the complete lack of hot water. From the moment I attempted to take a shower, I was met with nothing but cold water. This was not a temporary inconvenience; it persisted throughout my entire stay. Being unable to shower with hot water is simply unacceptable in any hotel, regardless of its price point. It made basic hygiene uncomfortable and frankly, unpleasant. Beyond the fundamental issue of no hot water, the way this problem was handled was equally frustrating. Upon check-out the manager on duty tried unsuccessfully to offer us a few points to resolve the situation and when we would not accept the points he became rude and unprofessional. I left a total four messages for the new Gerneral Manager Miranda Piper. Miranda avoided my calls and made no attempt to return any of my four messages. After discussing this issue with the front desk I was told they were aware of the issue prior to me booking my reservation however no one informed me that there was no hot water upon check-in. * "I contacted the front desk on 05/18 and was told they were aware of the issue. No follow-up or resolution was offered." * "When I inquired about the lack of hot water, the staff seemed indifferent and offered no explanation or timeframe for when it might be restored." * "I was told it was a 'building-wide issue' but no further information or alternative arrangements were provided." The lack of hot water significantly impacted my stay by making it difficult to relax, causing me to feel unclean, disrupting my morning routine. It is a basic amenity that I, and I believe any guest, should be able to rely on. I would strongly advise potential guests to consider this serious issue before booking a stay at Holiday Inn Express Richburg. A comfortable stay necessitates basic amenities, and the complete absence of hot water renders this hotel far below acceptable standards. I will not be recommending Holiday Inn Express Richburg to anyone and will be hesitant to book here again in the future unless I receive assurances that such a fundamental problem has been rectified.

Great newer hotel opened in 2019. They allow pets for an additional $30. The rooms are real clean,…read moreas is the whole hotel property. Breakfast was included and very good. They have workout areas . The staff is well trained and very helpful. Will definitely stay her again on our way done to Florida.

A lot has changed since we were here last. They are under new management and it seems to be going…read morewell. They have decorated for the holidays. We were greeted with a sweet smile and a friendly disposition. They even gave us a gift bag and upgrade for elite status. Thanks!

I stayed here 4 days my room was never cleaned. I talked to housekeeping. They were rude and made…read morenothing but excuses. I would never stay here again. #nohousekeeping #nobodycares #worsehotelever #Mariott #Springhill

This hotels management is just sad and pathetic... online it says the pool will be open until 10Pm,…read moreoutside on BOTH signs it says 10PM, and i was told to get out of the pool at 8Pm because it was "closed"... then i went inside to ask why i was told the pool would be open until 10 if it was closed... I called twice before going down to see if the pool was open and no answer. The girl at the desk got upset with my factual statements and told me she wasn't "arguing" and walked away This place is sad, we chose this hotel for the pool as we arrived in town at 7:30Pm and then ate because we were aware the pool would've been open. We now leave tomorrow morning, so wow what a great stay and advertisement! Pathetic Hampton Inn!

Very poor quality for a Hampton Inn. Very dated. Furniture is worn and chipped. Beds are nothing…read morelike any other Hampton Inn I have stayed. No soap in the room. Very disappointed. Breakfast was disgusting.

We are always on the lookout for nice hotels to enrich our road trips & the Mantissa didn't…read moredisappoint! Our room was gorgeous & well appointed! The Sleep Number bed was very comfortable. Loved the big soaking tub! Definitely was a draw for us. It was great after a long 7.5 hour drive even though it was a ways off I-95! Totally worth it! While we initially had a bit of confusion upon check in with the type of room booked, it was quickly sorted. There were a few niggling fine points that could be improved upon, the person at the desk upon checking out asked about things and assiduously took notes on the few items.

As I walked in I was so surprised by this beautiful hotel here in Hartsville…read more The staff here at the Mantissa is so friendly and nice. This hotel is well structured with a quaint historical feel. The rooms are huge and apartment like. Our suite was a delight with a full stylish kitchen even a table in the kitchen. It's very hard not to feel at home here. We enjoyed relaxing in the living room area with the cable TV. The bedroom was wonderful as well equipped with a sleep number bed. Oh what an experience. The bathroom is very beautiful and set to impress with all the modern touches to make you feel spoiled as well as welcomed. My experience here was far and beyond any expectations I could ever have for a small town like Hartsville, not that I don't expect small towns to have nice hotels however this one is way beyond like I said earlier. I'm already planning my next visit Hartsville visit and yes I'll be staying here again and again. You can't go wrong you will be very comfortable here at The Mantissa!

The hospitality of the proprietors of Spears BnB can't be overstated. While staying on a business…read moretrip. I received an email inviting me to a home cooked meal instead of eating out on the town. A welcome change from a normal week spent on the road. The owners were actually present to watch the Clemson vs Auburn game and brought over the meal for the guests to indulge. It was wonderful and brought the guests together in a communal fashion which would never be experienced in a hotel atmosphere. It was during the week days so everyone there was on business and thankful for the meal because it was a balmy 30-something degrees outside. The rooms are simple yet beautiful. Each room (I've only stayed in two of them) has cable TV, a small desk, bed, end table, sitting chair, private bath, and a closet. The kitchen is stocked to the gills and accessible anytime. The common areas are kept neat and tidy and there's a countertop Keurig for all of your coffee and tea needs. Fresh fruit and less healthful snacks are also supplied in the kitchen. I've stayed several times on business and will likely return one year for the Sandblast Rally race which is a popular local attractions for off-road racing enthusiasts. If you stay here, be certain to dine at the River's Edge restaurant. Unexpectedly phenomenal fare.

Very nice home. Very comfortable with a well stocked kitchen, nice bathroom, beautiful…read morefurnishings and high quality linens. Great place to stay when visiting in Cheraw! I'm sure I'll be back!

This is my wife and I's second time staying at the Kilburnie. We attended for our wedding night and…read moretoday for our second wedding anniversary. This place is very rich with history and is absolutely beautiful. Johannes is an amazing host and extremely accommodating and friendly. We really enjoy chatting with him and learning about the house and its history. In the morning you get a delicious home cooked breakfast from Johannes. Take a tour of the house, Johannes house (across the street), or walk some trails and enjoy nature. It's an amazing and beautiful experience and we plan on coming back every anniversary. Thank you for a wonderful stay!

What we wrote in the room's journal sums up our experience with Johannes:…read more "Pete and I enjoyed every minute of our stay. We both agree that touring the house and being able to enjoy the beautiful gardens were the highlight four stay. The home is beyond beautiful and everything has been done to perfection. We admire your vision and your dedication to keeping this beautiful home alive. Thank you for sharing with us."

Whenever I visit Sumter for Thanksgiving, this place is always my top choice! The property is…read moreconsistently clean, and the staff is incredibly friendly and helpful. You can tell they truly care about maintaining a welcoming and well-kept property. During my most recent stay, I encountered a minor hiccup with the heat in room 309. Thankfully, Vera (if I recall her name correctly) stepped in immediately, offered an extra blanket, tried to fix the issue herself and after that didn't work--she ultimately moved me to room 311 right next door--problem solved, no hassle! I highly recommend this location if you're visiting the area. It's a perfect blend of hospitality and care, making it feel like a home away from home!

Had a very short one night stay. But thr staff was prepared for my late arrival which was very…read morepleasant. Checked in with no issues. Room was great. Very clean and comfortable. Tons of space. I used the 24-hour gym and had complimentary breakfast the next morning before a hassle-free check out. Enjoyed and would stay there again. Very good proximity to Shaw AFB as well for military folks.

Do not stay at this place, they don't have wifi in the room. When I was checking in she gave me…read moresomeone else's room since they were full and said they would check later. Because of the wifi issue and because she told me I could use it outside near the lobby I asked for a refund so I could look somewhere else. They later charged me again 2 weeks later and when I called the lady denied it and said she refunded me but I still had the charge. She yelled at me and told me she couldn't talk because she had to go to the hospital.

Five stars for the value. It was cheap enough that I didn't expect much. What I found was a…read morelarge clean room. The bathroom was straight out of the 50s with green tile floor and walls. But everything was there and worked as it should. I'll be back next time I'm in town.