I would not recommend staying at Executive Inn in Muskogee based on my experience.
When I checked into my room, I immediately noticed several issues that should have been addressed before any guest was given the room. There was a dead roach on the floor, the room was dirty, the bed sheets were already stained and appeared unclean, and there was even a hole in the ceiling. It was obvious that the room had not been properly cleaned or inspected before I arrived.
The most upsetting part of my stay happened after I checked out. I was told that the hotel was keeping my security deposit because of "stained sheets." The problem with that explanation is that the sheets were already stained when I checked into the room. I did not damage the room or the bedding.
I politely asked to speak with a manager or the owner to resolve the issue. The front desk employee refused to let me speak with either one and would not provide their names or any contact information. Instead of trying to resolve the situation, I was left with no answers and no way to speak with someone who had the authority to help.
The situation became so frustrating that law enforcement had to be called. I have the police incident/report number documenting that officers responded to the hotel regarding this dispute.
I was never shown any photographs, inspection reports, invoices, or other evidence proving that I caused any damage or justifying why my security deposit was being withheld.
Guests should not have to worry about being charged for conditions that already existed before they checked in. If you decide to stay here, I strongly recommend taking detailed photos and videos of your room the moment you enter, documenting every issue, and keeping copies of all paperwork. That documentation may be important if you later have a dispute over your security deposit.
Based on my experience with the cleanliness of the room, the handling of my deposit, and the refusal to allow me to speak with management, I cannot recommend this hotel. read more