I waited a year to do this review to make sure this review is honest and not hasty. This has been…read morethe best apartment complex I have ever lived in. The community is so diverse and everyone is friendly. The management company runs a tight ship and ensures the grounds and each building is maintained and feels welcoming. The price absolutely reflects the quality. Me and my husband plan on living here for a while.

MONEY-HUNGRY GREEDY MGMT, INHUMANE LIVING CONDITIONS!! AVOID AT ALL COSTS AND RENT ELSEWHERE!!!!…read moreWe moved into Park Square in November 2018 and loved living there for a few years. It was brand new and always clean, the Management and staff were super friendly and helpful, and there were community events every month! But with the change in Management 2-3 years back, it's become a terrible place to live. The Management team only cares about the bottom line, and will stop at nothing to get as much money from you as they can. The constant shortage of parking spaces at the complex creates daily issues for both guests and residents, and they'll have your car towed instantly without even a warning (I know from experience, unfortunately). Instead of offering solutions (like giving more tenured residents a reserved parking space at a discounted rate), they seem to ignore the issue and just accept it as a way of living at the complex. (It's not their problem unless you pay extra for a reserved spot each month). I've watched my parent's dog about 3-4 different times a year as they were away on vacation, and each time, Management consistently argued I should be subject to the pet fee and monthly pet rent, or else I'd be breaching the Lease contract. (Again, another money grab to get the most money as possible out of their residents). What once was a clean and luxurious complex has become disgusting and sad due to Management's negligence and inaction. Dog owners consistently leave feces within the hallways. There's a constant smell of marijuana in building 3000 every day. Car break-ins were happening in broad daylight. Public amenities like the fire pits are always broken and unusable. Management does nothing about these issues besides sending a vague email to all residents which never solves these problems. But all these problems pale in comparison to the inhumane living conditions we were living in - Building 3000 has a persistent mice infestation that we experienced on a daily basis from January 2025 through our move-out date in May 2025. After informing the Management team in February 2025, their only solution was to bring in their "pest control vendor" to put more traps down in hopes to resolve the issue (something we've already been doing for the past month with no success). The severity and prolonged nature of the infestation made it so bad that we ultimately decided to leave and find better living conditions for ourselves and our two-year-old daughter. Despite the health risks and poor living conditions, the Property Management team and Leasing Office never offered alternative solutions, condolences or compensation of any type during or after our stay. We thought the nightmare was over after moving out in May 2025, but this past week (5+ months later), we received a notice from a debt collection agency on behalf of Park Square to collect a $200 "additional balance due" to cover cleaning costs (something they verbally agreed to cover due to the mice infestation). You read that right - $200! They'll stop at nothing to get every penny from you, and they don't care about the residents at all or improving quality of life at the complex. Whatever you do, avoid renting from Park Square. Also, if you're aware of a strong legal/counsel practice in the area with experience in these scenarios, please contact me privately as I look to pursue legal action.

Since moving into this property, I have experienced a number of concerns that have required…read morerepeated follow-up to get addressed. The two most recent issues have been particularly concerning. After my refrigerator failed and had to be replaced, maintenance staff placed a visibly dirty replacement refrigerator in my apartment. This was not the first refrigerator-related issue. After the third incident involving my refrigerator and resulting food loss, April, the Property Manager, acted as though reimbursing me for the food I lost was a favor rather than an appropriate response to a recurring maintenance problem. I also reported a concerning stain on my ceiling. Rather than conducting an appropriate investigation into the source of the staining or checking for moisture, maintenance staff told me it could be caused by cat urine from the apartment above seeping through the ceiling. Maintenance staff then told me they could spray the ceiling and make it look as though nothing had ever been there. As of this afternoon, I have been informed that their solution remains to spray the affected area with a concealer/stain blocker and monitor whether the stain returns. No professional assessment of the moisture level or source of the staining has been communicated to me. I have now contacted an outside contractor to assess the area, test the moisture levels, and provide a professional opinion because I want the source of the staining evaluated rather than simply concealed. Equally concerning has been the way my concerns have been handled by April, the Property Manager. When I expressed my frustration regarding these repeated issues, April characterized me as "disrespectful" and told me what would and would not be "tolerated." I experienced this interaction as a microaggression. Labeling my direct communication as "disrespectful," rather than addressing the legitimate concerns I was raising about the management of my home, was both inappropriate and troubling. Residents should be able to firmly advocate for themselves without their tone or demeanor becoming the focus of the conversation. I subsequently documented my concerns in writing, including concerns about that interaction, and multiple emails have gone unanswered. Management has continued to communicate about maintenance while ignoring the substantive concerns raised in those emails. Between the repeated need for follow-up, recurring maintenance failures, receiving a dirty replacement appliance, the handling of reimbursement for lost food, the explanation that a ceiling stain could be cat urine seeping through from another apartment, the continued plan to conceal that stain without first determining its source, unanswered emails, and the way I was spoken to when I challenged these practices, I have lost confidence in this property's management. I would strongly caution anyone considering moving here. Based on my experience, the maintenance staff and April appear incompetent and incapable of providing the responsive, professional property management residents should reasonably expect.

The management team, Anjelique and Barbara, are wonderful. They were helpful above and beyond when…read morewe moved, and they address any request for help promptly and effectively. During the recent fire at SPS they kept us updated on all the recommendations for our safety and installed huge air purifiers throughout the building "just in case". They also organize a range of fun get togethers and are always looking for ways to make The Flats a warm and comfortable place to live. Five stars plus!!

I have been living here for 13 years. The limited attention that is given to their residence is…read morepathetic. It takes months for Service requests to be granted, even though a resident might find them urgent like mice, rodents, etc.... . Often times they say that they have already completed your request for maintenance and they have not. The front office does not answer your calls. You have questions in regards to your bill and no one returns your phone call. The lack of communication and professionalism at this place is horrible. At this point. I will continue my lease until it is up, but renewing will not be an option. They have now added on additional fees that were never added on before. We pay for water and sewage and trash and other additions like insurance and property fees that were not originally a part of the leasing agreement. Last, but not least, we lose water often, trash shoots are shut down, and security is a joke. You can get into the doors without any key or fob.

*Long Post Alert* I moved into Dekalb apartments in January of this year. I thought the price was…read morereasonable for the apartment. A pound me moving in the apartment it still needed additional work and I really wasn't all that happy. The service manager at the time was absolutely amazing (Marquis) he came for one thing and I was telling him about the other problems and in one day he fixed everything and even returned the next day to follow up. Little did I know that some minor maintenance would be the least of my worries. I had been living in the apartment short of two or three months, when the real problem came. After a long day of work I'm watching a movie and my boyfriend see's a mouse run across the room. I'm immediately upset and frightened at this point. I Have Never Been More Scared In My Life!!!! So, first thing the next morning I call the front office and they just acted like they were in disbelief and they would take care of the problem. Well......I can whole heartedly say it's been months and I'm still having the same problem. I have spoken with the office manager Megan and Regional Manager Karen at Scully company. They have since admitted to the older buildings as being infested with mice due to the construction around the apartments. Plus further inspection of the apartment, they have hidden holes where the pipes run for the heating, under the bathroom sink, behind the stove, etc. So it's like the mice can just go from apartment to apartment (because you can hear them all in the walls and kitchen area). I have spoken with several other tenants in the buildings and they have seen mice in their apartments. When I ask for a resolution they offered me to move on a sister property (which seemed like the simplest resolution but also was a hassle, seeing as they said everything would transfer over but when I called their property manager she said you have to go through the whole process of applying over again). So not only do I have to look for another place, I have to go through the process again, and as a healthcare worker find time to afford to move all my items somehow into another place. I'm very disgusted with management and Scully at how they are handling the situation. Mind you I haven't heard from the office in two months now, No follow up, No checking in, No Nothing!!! I want to say that the maintenance men have been absolutely AMAZING!! They have tried to make me feel as comfortable as someone in this situation can feel and they come out right away everytime I call. Christina in Dekalb office has tried to be as helpful as possible. But it's just not enough NO ONE should have to live like this. So this is just a FAIR WARNING to future residents you have been advise to LOOK else where!!!!!

Not getting any better. Rental office is of no help at all. Now I report things that I'm tired of…read morefixing myself such as caulking under the toilet to stop the roaches from getting in (as they crawl from under the toilet) and they don't bother to come or indicate that they are coming. Also, this area has a very bad problem with ants. Really bad. If you sit on the benches in the yard area, you will have ants crawling on you at some point... not just maybe one or two.. but quite a few. I used to sit out there with my cat who was an outdoor cat.... after a while, I had to stop doing it because there would always be an ant crawling on you. They get in if you open the window through any crack... and you have to open the window in the winter and early Spring because the apartments get so hot otherwise as there's no circulation. I've lived here 7 years and I have never even turned the heater on in the winter. You have to open the door into the hallway and/or open the windows outside to get it to a normal temperature. Is the price affordable? Sure. But I can't get them to stop my neighbor from stomping around and they're using COVID now as an excuse to not address it or fix routine maintenance problems such as the ceiling fan with is so clogged with some (I have no idea how to describe it but it's unclean and is almost like lint from a dryer). I can't turn it off... it's on when the lights are..... but they said, "we'll be monitoring your requests to decide when we come...." and apparently roaches entering the apartment from under the toilet is low priority for them . They also have plumbing problems here too. When neighbors run their garbage disposal, it clogs up somewhere down the line and it ends up backing up in my apartment... This has been happening for years. They've come a few times to fix it too... and they have fixed it... only to have it clog again later. I have to scrub out the tub every few days because the dirt that's left behind is almost like some kind of sediment. I put down clear pads on the tub to avoid falling because they painted the tub from a drab green to white by PAINTING it and because I nearly fell once... these clear bath pads are now brown... that's how much sediment and grime comes from the water here. Seriously... this area made the news due to the army base just up the street on NBC News dumping chemicals in the water... It made the news twice in recent memory. Aside from that, the neighborhood is relatively safe.. but just be mindful if you end up in C building on the lower floor... there's a reason I moved out..... if the only thing stopping roaches from crawling out from under the toilet is caulk (that breaks apart if the toilet is moved even slightly) and they won't fix it, you'll run into them too. Good luck to you because it won't be my problem come June.

The apartment (2-bedroom) is spacious and comfortable. On the rare occasion that maintenance is…read morerequired, the individuals are prompt and courteous.

Robert from maintenance is truly one of the best! He is always kind, respectful, and willing to…read morehelp. He consistently takes care of maintenance issues in a timely manner and makes sure things are handled properly. His professionalism, positive attitude, and dedication to the community do not go unnoticed. Robert goes above and beyond to make sure residents feel taken care of, and his hard work makes a real difference at Townline Townhouses. It's clear that he takes pride in what he does, and we are lucky to have someone like him on our team. He is absolutely one of the top men here, and his commitment, reliability, and excellent service deserve to be recognized and appreciated. Thank you, Robert, for all that you do for our community! You are a true asset to Townline Townhouses, and your hard work does not go unnoticed. Keep up the amazing work!

I canceled my application with Town Line Townhomes well within the 72-hour window -- in fact,…read morewithin 24 hours. I was told I'd receive my refund, but no one (including Megan or Robert) communicated that although the payment was sent electronically, the refund would take 2-3 weeks and arrive by paper check through the mail. This is completely unacceptable in 2025. Everything is electronic except when it's time for them to return your money. Waiting weeks for a physical check is inconvenient, outdated, and not clearly disclosed anywhere in the application process. Had they been transparent from the start, I would have reconsidered applying. Potential residents deserve to know this ahead of time, especially when mail can be delayed or lost. The lack of communication and outdated refund policy makes this experience extremely frustrating, and I cannot recommend this property based on my experience.

Living here was a pleasure! Management is professional, helpful, and willing to work with their…read moreresidents. The service men are super sweet. The apartments are well maintained, as well as the grounds, gym, and pool. Its a safe area in walking distance to nice trails. I found the location near highways (but not too close) to be very convenient. I felt like it was a bit expensive, but would rent there again in a heartbeat. Rented from April 2010-June 2011

There is no other apartment complex that offers you more than Lincoln Woods. Management staff is…read moregreat, and the maintenance staff is absolutely 5 star. Gil is by far the best maintenance manager you'll ever have due to the promptness and communication you receive. The amenities ( pool, a porch, access to Wissahixon Trail, short drive to grocery stores/ good restaurants,trash removal service , gym ) are far beyond any other complex we have lived in. Highly recommend Lincoln Woods to anyone