WOW. My company decided to utilize this agency for ALL corporate travel and it proved a BIG…read moremistake. Perhaps for personal travel or if your company is quite small however, it seems their rates were not competitive and the customer service is at a minimum if it is there at all. SOOOO many instances I can give as example: booking a ticket requested for the day AFTER the requested departure date, requesting a ticket in a class that is LOWER than what was requested and not informing anyone of the change, EVERY hotel reservation seems to be booked non-refundable and they do not go out of their way to attempt to get the refund. NEVER calling or confirming hotels for late check in thus few lost quite a few reservations. Most recently a hotel was requested and STI booked them at approximately $1k a night, after independent research we were able to obtain a reservation at the same hotel for the same dates for less than HALF the price STI booked. STI then said "sorry, the reservation is non-refundable" when it was just booked maybe an hour prior. WOW - the gall of these people! They tried, I do want to say they tried but the entire company was left frustrated and they have since been removed from service. Since we are basically without any reviews of this company here is one from Yellow Pages:: " Don't do business with them. They seem to have only 2 sales representatives. I bought tickets with them once, and spent long time until I found a good deal. Although, when I got the tickets, I noticed the return hours were different than I had requested. Fortunately, they corrected the mistake, and I gave them credit for that. Thus, on my next trip I decided to buy the tickets from them again, and tried to reach out for the same agent. She was busy on the phone, and I was asked to leave my phone number to be contacted. One day later, I haven't heard from them; I called back a second time, agent was on the phone, she'd call me later, I was told. Another day passed by without hearing from them. I called again, the same representative who always answers the phone said that the other agent was on the phone, could I leave a message? I explained that I had left 2 messages before, and asked if someone else could help me. The representative said that she was also busy on the phone, but she'd give the message to the other agent to call me. At this point I decided to give up on them. Someone else may have better luck with this company, but they made me waste my time, and I felt extremely disrespected as a costumer."

excelente comunicación con representantes de la compañía en Miami buena atención por parte de ellosread more

I booked a Disney Cruise with Daiquiri. It was well worth it. They helped me with all information…read moreneeded and kept following up with cruise line for updates on the waiting list for preferred dining time, which we were able to finally get. They also helped with insider tips and precautions/ suggestions for this particular cruise.

It was the worst. Their "connection" with the Consulate of the Dominican Republic in Havana failed…read moreor was interrupted, and two members of my family living in Cuba never got their visas. While this was an operational failure, PuntCana didn't want to return the difference. We are suing the agency after complaining to the Better Business Bureau and the Florida State. Still today, they owe us the difference, and the general manager arrogantly believes she is above the law and regulations.

Great service, friendly people. everyone is very helpful…read morecustomer focused agent, highly trained and patient.

3.5 stars. Norwegian Cruise Line (NCL) is one of the largest cruise lines in the world in terms of…read morenumber of cruise ships and passengers. Its ships sail to the Caribbean, North America, South America, Europe, Africa, Asia, and Australia. My husband and I have been customers of NCL a few times, including Hawaii in 2012, the Southern Caribbean in 2019, and Central America/etcetera in 2026. Overall, we have found that the employees are generally friendly and timely but that they make more mistakes than some other cruise lines' employees. We consider Norwegian to be in the "middle" in quality, higher than Carnival but lower than Celebrity. Our rooms were mostly in good condition, and the restaurants had mostly tasty foods. We did not like when NCL headquarters gave us only a 19% refund for a shore excursion that the tour operator shortened by many hours. In the future, we will instead sail with NCL's higher-quality competitors.

Our intergenerational family (ages 5 to 82) had an overall decent experience on the Norwegian Bliss…read morein April, and the crew was fantastic. My feedback below is specific to signage at the buffet. On the morning of the last full day of the cruise, I noticed a sign at the buffet that read, "Tonight at the Buffet: Oriental Dinner." I mentioned to a team member that the term oriental is outdated and considered offensive, and suggested that they change the wording to "Asian cuisine" or "Asian buffet." The team member thanked me for letting her know, and said she will convey this feedback to a manager. At lunch, the sign was replaced with "Tonight at the buffet: Oriental Dinner - Whole Roasted Suckling Pig." I shared the same feedback to another team member, who also said she would share it with her manager. At dinner, the sign had not changed. To me, this was a relatively simple print job. I was very disappointed that the management at Norwegian chose to ignore this feedback, which perpetuated a word that has historically ostracized Asians and Asian Americans by characterizing them as foreign and exotic. In 2016, President Obama signed a bill that eliminated the terms "negro" and "oriental" from federal laws. Kat Chow also wrote a piece on NPR with additional context on the harmfulness of this term. I shared my experience on the Norwegian survey, including the 2016 federal law, and received the following response: Norwegian Cruise Line prides itself on being a diverse company. Our family of crew and guests is comprised of people of diverse cultural background, religious beliefs, sexual orientation and race. This is demonstrated by the demographic makeup of our corporation and does not, whatsoever, promote or approve of any discriminatory acts. Your observations were carefully noted and we assure you that we have not received similar complaints. However, you can be certain that a copy of your letter was also shared with our Fleet Operations department so they may be aware of your impressions and for internal review with the team onboard. To me, what Norwegian failed to understand is that it is in a position to eliminate language that is outdated, offensive, and fetishizes Asian cultures, and its leadership chose not to. That makes me wonder, what does it gain by continuing to use the language? Are more people more willing to return to a cruise that offers an "oriental" buffet instead of an Asian buffet? Thousands of people saw the sign that morning, including young children, and tens of thousands more have seen it on previous voyages of the Bliss, and still more will see the word on future voyages. Words matter, and Norwegian has a very public platform. My hope is for Norwegian to educate itself, as a company that "prides itself on a diverse company," on the impact of the language it chooses to use.

The official main 24/7 "customer service number" for **Royal Caribbean Cruise Lines** is **+1 (888)…read more840-8331™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

The official main 24/7 "customer service number" for ** Cruise ** is 1 (888) 449-9804™, ensuring…read moresmooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

We went on a 3 day adventure for our 1st Margaritaville and Sea Cruise!…read moreBoarding was a breeze! The staff was super friendly and they had us on board shortly after we arrived. At 1st glance that ship was very clean and fresh. Plenty of smiling faces around and everyone was happy to be there. As per the usual we had to get acquainted with the ship and find our muster station. (that was easy) Now on to some food and drink. It was raining but we made the best of it and most did. Room time! Spacious and well kept. Large port window and the standard bedding. (We did NOT have a fridge!) We asked our porter and he said "it was broken so they removed it" WHAT!? Ok :( The club was great every night and the white party even better! This is a small ship but still a fun ship. If its close to you, take a chance on it if you like smaller crowds this is the one for you! See you Soon!

First and LAST time on a Margaritaville cruise…read more The port parking was easy to find. We parked and checked our luggage with the porter. We entered the terminal to check in. Check in was easy but busy. We were assigned the time between 12pm-1pm to check in. Once on the ship, it was down hill. We went to our muster station, which was not labeled to find easily. Completed our muster. Then we went to get lunch from the buffet. The options were limited at the actual buffet area where you serve yourself. They had the buffet, cheeseburgers, tacos, pizza, and sandwiches. The food was mediocre at best this day and throughout the week. It was a struggle to find something to eat that was edible and tasted good. Even the jello was tasteless. Once our room was ready, we went to it. Luggage was not there upon arrival, but it arrived shortly after. It was a struggle with the AC in the room from the moment we checked in. We told our room steward immediately, who said once the ships sets sail, the air would work better. That never happened. It was consistently warm to hot in our room. Guest services was notified a few times via phone and in person. But it was not fixed. Not even sure someone came to our room. We waited several times but we never made contact with the person who came to "fix" it. We made the best of it but it was not comfortable at all. Most of the time we were hot and sweating at night and while in our room getting ready for the day or dinner. Mohamad was fantastic! He was our room steward. He took amazing care of us and our room. Our room was always clean and we always had fresh and clean towels! Entertainment was lacking for sure and limited. There was a lot of time where there was very little to nothing going on and to do. The excursions through the ship were limited as well. We picked to do the Margaritaville Resort in Nassau. We walked off the ship and through the port to transportation. This part was easy and well organized. The resort itself was clean and the staff were friendly. The pool was nice and not crazy crowded. The beach was another story. Absolutely packed and barely room to walk down to the waters edge. Not sure if it's only for Margaritaville Resort guests and day passes or if it's open to the public too. Drink package felt pricey at $360 for 4 days, and this was on sale. We had two port days, one embarkation day, and one sea day. I would NOT ever cruise again with Margaritaville.

So I come here and I go to check in and I tell the receptionist I'm going to use the card on file…read more She argues with me tells me I can't use the card on file & the authorization has to be sent seven days in advance. Huh???? I'm traveling on business we have contracts with these companies. I go all around America and I rarely have problems but when you get someone that thinks they know everything it's always a headache just checking in. No one wants to have to deal with that when they have been traveling since 7 AM and it's now 430. So anyway the front desk clerk was wrong, and ended up using my card on file. I have diamond status so my stay is supposed to include two waters in a snack. She forgot them, and after I went back, I asked here where is my snack & she said "that's just breakfast" so I say no and I show her the benefit where it says I'm supposed to get water and a snack. She finally gave me the waters. I opened up the white bag and asked her where is my snack? She tried to argue with me that it was in the bag and then I showed her, and she went to the back and got my snack. Is this the best Miami has to offer? She's already argued with me three times, has been wrong all three and I just checked in. I couldn't imagine dealing with a person that loves to argue & is wrong every time on the regular. What kind of person is ignorant, but argues with so much conviction? Please I never want to come back to Miami ever, it's the worst city. It's a southern city with no southern hospitality. Everybody drives crazy & the people are rude. I hate it here. PS: According to the other employee who was at the front desk when I left for dinner the rude lady was The Manager which makes it so much worse

We are staying here for only one day and wanted to be close to the Airport for our trip back Home…read moretomorrow. This is a nice Hotel, friendly and welcoming Staff. Our room is a Suite and is spacious and clean. It's several Restaurants located nearby.

I am deeply disappointed with the lack of organization and disregard for customer service at Vuelos…read moreCaribe . It is truly disheartening for me to have to express such frustration, as I generally strive for peace and understanding. This experience with the agency has been nothing short of a disaster, and I can confidently say that choosing to engage with them has been the worst decision I've ever made. Estoy profundamente decepcionado con la falta de organización y desprecio por el servicio al cliente en Vuelos Caribe. Es realmente desalentador para mí tener que expresar tal frustración, ya que generalmente lucho por la paz y la comprensión. Esta experiencia con la agencia ha sido nada menos que un desastre y puedo decir con seguridad que elegir colaborar con ellos ha sido la peor decisión que he tomado.

From the owner: Our focus is on popular beach destinations such as Punta Cana, Cancun, Jamaica, and the Dominican…read moreRepublic, with an emphasis on all-inclusive vacation packages, family trips, romantic getaways, honeymoons, and group travel. What makes our business different is our Caribbean-focused approach. We understand that travelers want more than just a hotel or flight — they want a smooth vacation experience, good value, trusted options, and less stress during the planning process. We also serve both English-speaking and Spanish-speaking travelers, which helps us connect with a wider audience, especially U.S.-based and Hispanic/Latino travelers looking for Caribbean vacation packages. In short, Vuelos Caribe stands out by offering a more focused, convenient, and traveler-friendly way to explore Caribbean vacation options.