WOW. My company decided to utilize this agency for ALL corporate travel and it proved a BIG…read moremistake. Perhaps for personal travel or if your company is quite small however, it seems their rates were not competitive and the customer service is at a minimum if it is there at all. SOOOO many instances I can give as example: booking a ticket requested for the day AFTER the requested departure date, requesting a ticket in a class that is LOWER than what was requested and not informing anyone of the change, EVERY hotel reservation seems to be booked non-refundable and they do not go out of their way to attempt to get the refund. NEVER calling or confirming hotels for late check in thus few lost quite a few reservations. Most recently a hotel was requested and STI booked them at approximately $1k a night, after independent research we were able to obtain a reservation at the same hotel for the same dates for less than HALF the price STI booked. STI then said "sorry, the reservation is non-refundable" when it was just booked maybe an hour prior. WOW - the gall of these people! They tried, I do want to say they tried but the entire company was left frustrated and they have since been removed from service. Since we are basically without any reviews of this company here is one from Yellow Pages:: " Don't do business with them. They seem to have only 2 sales representatives. I bought tickets with them once, and spent long time until I found a good deal. Although, when I got the tickets, I noticed the return hours were different than I had requested. Fortunately, they corrected the mistake, and I gave them credit for that. Thus, on my next trip I decided to buy the tickets from them again, and tried to reach out for the same agent. She was busy on the phone, and I was asked to leave my phone number to be contacted. One day later, I haven't heard from them; I called back a second time, agent was on the phone, she'd call me later, I was told. Another day passed by without hearing from them. I called again, the same representative who always answers the phone said that the other agent was on the phone, could I leave a message? I explained that I had left 2 messages before, and asked if someone else could help me. The representative said that she was also busy on the phone, but she'd give the message to the other agent to call me. At this point I decided to give up on them. Someone else may have better luck with this company, but they made me waste my time, and I felt extremely disrespected as a costumer."

excelente comunicación con representantes de la compañía en Miami buena atención por parte de ellosread more

I booked a Disney Cruise with Daiquiri. It was well worth it. They helped me with all information…read moreneeded and kept following up with cruise line for updates on the waiting list for preferred dining time, which we were able to finally get. They also helped with insider tips and precautions/ suggestions for this particular cruise.

Great service, friendly people. everyone is very helpful…read morecustomer focused agent, highly trained and patient.

It was--and still is--a bad nightmare. Dominican visas were not issued for my two relatives in Cuba…read moredue to a breakdown in business relations between the Dominican consulate and the agency. A dispute filed through my bank forced them to refund part of the money, but they refuse to return the remaining amount. The administrator/manager is someone who thinks the law can be broken at her will. Do not call them and certainly do not give your money to these people; it is clear they are only looking to enrich themselves at others' expense. My next step will be to sue them in small claims court. (Miguel A. Sánchez, Miami)

I don't even know where to start…read more I recently returned from a 10 day Alaskan cruise aboard Norwegian's *Joy*, where I had the incredible privilege of staying in The Haven. This was my very first Norwegian cruise, as well as my first experience in a VIP area on any cruise ship. Because of that, I can't compare The Haven to other cruise lines or even to the standard Norwegian experience. I can only share what my family and I experienced, and it was exceptional. The Haven staff didn't just provide excellent service. They created an atmosphere that made our vacation feel effortless, relaxing, and genuinely special. Our incredible butler, Madé, anticipated our needs before we even realized we had them. Godé, our room steward, kept our suite immaculate and always greeted us with warmth and kindness. In the Observation Lounge, Joshua and Mary consistently went above and beyond with their friendly personalities and outstanding service. Caesar, the concierge, is absolutely in the right profession. Dare I say he was born to do this job. His professionalism, warmth, and ability to make every guest feel important were remarkable. Carlos was another outstanding concierge who helped make our experience seamless. At The Haven Restaurant, Jennyvieve and Serona were wonderful hosts who always welcomed us with genuine smiles. Ida provided impeccable service with incredible attention to detail. Manmit, the sommelier, created a memorable wine pairing experience that my family is still talking about. The bar staff, Rodney, Elmer, Robi, Ari, and Ragesh, were consistently friendly, attentive, and made every visit enjoyable. Our dining experiences were made even more memorable by Catherine, Grace, Andrew, Tessa, Erona, and Amaresh. Every meal felt special because of their attentiveness, professionalism, and genuinely kind spirits. Outside of The Haven, we also had exceptional dining experiences at Le Bistro and Teppanyaki. The food was outstanding, but what truly elevated both restaurants was the exceptional service. Every member of the staff made us feel genuinely welcomed and cared for, reinforcing the high standard of hospitality we experienced throughout the ship. Although The Haven offers a unique experience, we also thoroughly enjoyed everything the ship had to offer. The entertainment was fantastic, the games were fun, and I especially loved the painting sessions. We also had a great time exploring the onboard shops. One of the jewelry stores hosted a daily giveaway, gifting a free charm each day, which was such a fun touch and something we looked forward to throughout the cruise. It's those little extras that make a vacation even more memorable. And I absolutely cannot end this review without mentioning the "Washy Washy" team. If you've sailed Norwegian, you know exactly who I'm talking about! Their energy, smiles, and enthusiasm welcomed us into the buffet every day, and they deserve far more recognition than they probably receive. They work incredibly hard and brought a little extra joy to everyone's day. At the end of the cruise, what I'll remember most isn't the luxury, the beautiful scenery, or even the incredible food. It will be the people. Every one of these crew members helped create memories my family will treasure for years to come. Thank you, Norwegian, and especially the amazing crew of *Joy*, for making our Alaskan adventure one we'll never forget.

I paid US$22,960 for 5 staterooms to enjoy NCL's "9 Baltic Ports Cruise" on the Norwegian Sun. The…read moremost important port was Stockholm and we missed it because of "propulsion-related mechanical problems" which resulted in the ship operating at a reduced speed. Three of our group of 9 had arranged reunions with their Swedish relations in Stockholm. No compensation was offered despite me writing a detailed letter and enclosing all the appropriate and relevant documentation. Very very poor customer service which resulted in all passengers being very upset. In addition, the ship was not kept clean, the cabins were often not cleaned properly and the food was substandard and the servings in the dining room were very small, and when we asked for an additional serving to the entree, we were told "no". Would I ever travel on NCL again? NO, NO, NO. I would too hard and paid good money for shoddy accomodations, food, and an itinerary that they did not honor. And on the return cruise I learned they cancelled multiple ports and gave the same reason...to me that is fraud, as NCL knew full well that they would be eliminating more ports of call yet did the next cruise anyway. Disgusting.

I reached out to this business at+ 1 (888) 600-5194 for assistance. The call was answered in a…read moretimely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I reached out to this business at+ 1 (888) 600-5194 for assistance. The call was answered in a…read moretimely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Definitely geared to the budget travelers…read more We sailed on the Islander. Beautiful decor and fairly spacious balcony cabin. This is an older vessel. Lots to do and lots of people doing it. Must say, the crew was amazing! Would recommend if you're looking for a short cruise but suggest another line for a longer adventure.

As a first-time cruiser, I was honestly reluctant to take a cruise and probably never would have if…read moremy loved ones hadn't talked me into it. I'm so glad they did! We sailed on the 7-day cruise to Key West and the Bahamas in April aboard the Margaritaville at Sea Islander, and it exceeded all of my expectations. The ship is absolutely beautiful, the food was excellent, the entertainment was fun, and every member of the staff we encountered was friendly and welcoming. We also thoroughly enjoyed our shore excursions, and the embarkation and disembarkation process was surprisingly smooth and easy, making the entire experience stress-free. If we lived closer to Tampa, we'd be booking a cruise on the Islander every month! Our first cruise turned out to be an unforgettable vacation, and I wouldn't hesitate to sail with Margaritaville at Sea again.

So I come here and I go to check in and I tell the receptionist I'm going to use the card on file…read more She argues with me tells me I can't use the card on file & the authorization has to be sent seven days in advance. Huh???? I'm traveling on business we have contracts with these companies. I go all around America and I rarely have problems but when you get someone that thinks they know everything it's always a headache just checking in. No one wants to have to deal with that when they have been traveling since 7 AM and it's now 430. So anyway the front desk clerk was wrong, and ended up using my card on file. I have diamond status so my stay is supposed to include two waters in a snack. She forgot them, and after I went back, I asked here where is my snack & she said "that's just breakfast" so I say no and I show her the benefit where it says I'm supposed to get water and a snack. She finally gave me the waters. I opened up the white bag and asked her where is my snack? She tried to argue with me that it was in the bag and then I showed her, and she went to the back and got my snack. Is this the best Miami has to offer? She's already argued with me three times, has been wrong all three and I just checked in. I couldn't imagine dealing with a person that loves to argue & is wrong every time on the regular. What kind of person is ignorant, but argues with so much conviction? Please I never want to come back to Miami ever, it's the worst city. It's a southern city with no southern hospitality. Everybody drives crazy & the people are rude. I hate it here. PS: According to the other employee who was at the front desk when I left for dinner the rude lady was The Manager which makes it so much worse

We are staying here for only one day and wanted to be close to the Airport for our trip back Home…read moretomorrow. This is a nice Hotel, friendly and welcoming Staff. Our room is a Suite and is spacious and clean. It's several Restaurants located nearby.

I am deeply disappointed with the lack of organization and disregard for customer service at Vuelos…read moreCaribe . It is truly disheartening for me to have to express such frustration, as I generally strive for peace and understanding. This experience with the agency has been nothing short of a disaster, and I can confidently say that choosing to engage with them has been the worst decision I've ever made. Estoy profundamente decepcionado con la falta de organización y desprecio por el servicio al cliente en Vuelos Caribe. Es realmente desalentador para mí tener que expresar tal frustración, ya que generalmente lucho por la paz y la comprensión. Esta experiencia con la agencia ha sido nada menos que un desastre y puedo decir con seguridad que elegir colaborar con ellos ha sido la peor decisión que he tomado.

From the owner: Our focus is on popular beach destinations such as Punta Cana, Cancun, Jamaica, and the Dominican…read moreRepublic, with an emphasis on all-inclusive vacation packages, family trips, romantic getaways, honeymoons, and group travel. What makes our business different is our Caribbean-focused approach. We understand that travelers want more than just a hotel or flight — they want a smooth vacation experience, good value, trusted options, and less stress during the planning process. We also serve both English-speaking and Spanish-speaking travelers, which helps us connect with a wider audience, especially U.S.-based and Hispanic/Latino travelers looking for Caribbean vacation packages. In short, Vuelos Caribe stands out by offering a more focused, convenient, and traveler-friendly way to explore Caribbean vacation options.