I needed a cream cashmere coat with imported french enamel buttons dry cleaned. It was new with tags when I brought it in, had no major stains and needed freshening up for the winter season. I was assured by the gentleman at the register that the coat could be repaired without the buttons being damaged (I did inquire beforehand). I also requested several other items needed mending (no dry cleaning), which he stated could be done. When I came back to pick up my coat and clothes I was very disappointed to see two of the enamel buttons were scratched and one was broken (looked completely different than other buttons on the coat). The young lady at the front desk was not polite about the situation and only took pictures of the coat after I requested to speak to the owner (who was not there). She stated the owner would call me back-which never happened. I followed up and spoke with the owner who stated the young lady that took pictures never spoke with her about the buttons. The owner also stated the solvent used to dry-clean clothes likely dissolved the glue holding the enamel to the button, damaging it. If this is the case, she needs to train employees to inform customers there is a high possibility the buttons on their garments will be damaged. If this was explained to me I would have never left the coat at this dry cleaners. The manager stated she would sew alternate buttons on free of charge, but I honestly didn't want to bring my coat back to this cleaners again... I would only recommend this dry cleaner for minor alterations of basic garments and standard dry cleaning only. Spare yourself the aggravation and take luxury items to a high-end dry cleaner! read more

Avoid at all costs! I gave a dress for dry cleaning and specifically asked multiple times not to put any tags on it. When I got it back, there was a tag stapled to the dress resulting in two sizable holes in a delicate fabric. They ruined a $600 dress and were not even apologetic. read more

As a new widower, I had some shirts that needed buttons put back on , either on the collar or down the front. I inquired if they provided this service , and they said yes , and for free ! The first shirt I brought in, they " forgot " to put the button back on. They did the repair---but only after leaving the shirt for ANOTHER night with them. The next two times, the " new " button they sewed on didn't come close to matching the existing buttons. And these were standard issue, white shirt buttons that most shirts use. I then brought in a Ralph Lauren 2-button sports coat that had lost a button. I explained to the owner that I would like them to remove the one original button on the front of the coat , and put 2 new buttons on, so they would match each other ( the Lauren metal buttons have a distinctive " RL" on them. ) You guessed it---they replaced the missing button only, which was so obviously mismatched with the original button they left on. The owner was there when I picked up the coat and noticed the error , and promised to correct it. Which again required leaving the clothing with them again, another night, to get the repairs right. I should add that I have only asked for repairs on items I am having dry-cleaned. And I almost forgot---on my first to the store, they asked if I wanted to " pay in advance ". Never having done this at a cleaners before, I said no. When I picked up the clothes , I noticed my bill was higher than the prices shown on their price list. When I asked , they told me the prices on the list hanging over the counter are ONLY in effect if you pay in advance. When I told them that this wasn't explained to me---that I had only been asked if I wanted to pay " in advance"-----they said " sorry"---and that's it. I thought this wasn't really the best way to treat ( new ) customers. You may get fine service from this cleaner. I didn't, They seemed sloppy and disorganized , and not terribly concerned about customer service. I stopped going to them. read more

Sad to see some negative reviews after the wonderful experience I had at Executive. Brought in a bridesmaid dress to get steamed and a suit for dry cleaning. When plans changed and I unexpectedly had to leave later that day, their friendly staff did everything to get my items in the best shape they could before the wedding. Would definitely come back for all of my dry cleaning needs! read more

The people here are truly great. Been a regular/weekly customer for years. Have never had an issue. If you drop off early enough you can pick up the same day. Highly recommend this place!! read more

When I went in to pick up my husband's dress shirts, two of the shirts were torn. I spoke with the manager who informed me that over time the elbow area of these shirts gets torn. I said I can understand that but it was not the elbow area on either shirt and they were not old or worn out. She proceeded to tell me they were old and that I was wrong. The whole situation was ridiculous because the shirts were clearly ripped and she just did not want to take responsibility. Needless to say, I will not be going there again. read more

I have been coming here for years and have had thousands of items cleaned--have always had great experiences and never have had a problem with anything. Great prices, quick, efficient service. The employees are awesome--super friendly and nice!! Give this place a try! read more

Thank you so much for getting the grease stains off my new Patagonia coat! We have been going here for years. The service is always friendly and knowledgeable. I will continue to refer you without any worries. Keep up the good work! read more

Great service and reasonable prices. Nina is very pleasant she always works hard and provides me with great service.

i have been a regular weekly customer for over 20 years. Never a major issue, and they have been prompt to address minor issues. Pleasant, courteous staff. Reasonable prices (and a discount for pre-pay). The same-day drop off and pick up has been a life saver for me with short notice business trips etc. Also, the location is convenient and on the way to train station. I look forward to more years of good service. read more

Great Staff, professional and excellent service. Always reliable, my household has been coming here for years and will continue to!

I started going to executive cleaners because I was having many issues with my old dry cleaners. Ever since I switched I haven't had any problems since. Their next day service is extremely convenient and they do a great job with my clothes! Also, their employees are very friendly. One of my favorite cashiers is Nina, she's great and very friendly to talk to. I would strongly recommend Executive Cleaners to everyone, I already have a couple of my great friends switch to this cleaners! read more